Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... See more
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... See more
Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... See more
Company details
Written by the company
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Contact info
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3.9
Great
196 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed!
Great quality equipment at an amazing price. Super fast delivery. Would recommend; love my deadball and sandbag 👌
July 11, 2023
Great service
July 11, 2023
Very happy with barbells
Very happy with barbells
Our members love them too
Excellent grip
July 8, 2023
Great Product
Product packaging kept everything well protected. Quality of product of a high standard. Engineering of dumbbell rack perfect. Friendly helpful staff.
The only reason I didn't give five stars was the 35 minutes I had to wait outside from the time I arrived until the time staff came out to serv me. When they did it was great.
July 2, 2023
Website is simple to navigate
Website is simple to navigate, clear and informative. Purchasing is a quick and painless process, lead times for delivery are clearly explained as is freight.
July 7, 2023
I've received two emails asking me to…
I've received two emails asking me to review the service, but I haven't actually received any emails regarding my order, let alone the goods themselves.
July 2, 2023
Reply from sumostrength.com.au
Dear Fadi,
As the reviews that are sent out are automated, It can sometimes happen with pre-order items that you receive a review prior to receiving the goods.
However, I do apologies that you have not been sent any updates regarding your order. I will get one of our amazing customer service team members to reach out and provide an update.
Thanks for taking the time to leave a review and I hope we can turn your experience around on this one.
Team Sumo Strength.
Amazing Online Experience
Great description and photos of products, loved the sales, picture showed accessories that were not included, highlighted and made it clear
July 8, 2023
Fast and good value
July 1, 2023
I have spent a fair bit with Sumo
I have spent a fair bit with Sumo, the product is first class the service is awesome and the little extra customer service touch points are above and beyond
July 8, 2023
Unprompted review
Excellent service
Items purchased were to picture and descriptions on website. Efficient delivery. Highly recommend
June 27, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.