Sunderban Asian Supermarket Reviews 390

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including groceries, fish, and fresh produce, often highlighting the wide variety of available items. Many consumers appreciate the excellent delivery service, noting its speed, accuracy, and the careful packaging, especially for frozen and perishable goods. However, some customers also noted occasional issues with delivery dates not being met, with products arriving earlier or later than expected. A few people were dissatisfied with the quality of certain items, such as some fish, vegetables, or meat, and there were isolated instances of damaged products or incorrect items being delivered.

What people talk about most

Product

People report positive experiences with product quality and variety. Many customers praise the top-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top-quality dried fish, fresh... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quality of service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, it is a hassle free shopping experience. I am quite regular at their online shopping with Sundarban for years now. They never disappointed us. It is very cordial to talk to the people over t... See more

Rated 5 out of 5 stars

Hi, I selected the delivery date on Saturday because I would be home and it was convinent. But it was delivered early. Please can you make sure to keep the delivery date as mentioned in the orde... See more

Rated 5 out of 5 stars

I received the product in good condition (comparatively) and earlier than the mentioned time. However, the only thing that could be improved is the chat box option; it is not humanized, so it did not... See more

Rated 5 out of 5 stars

Great experience shopping here. The dried fish (especially the Chepa Shutki) is top-quality. The green chilies are fresh and taste exactly like the ones back home. Will definitely be a returning custo... See more

Company replied


Company details

  1. Indian Grocery Store
  2. Asian Grocery Store
  3. Indian Takeaway

Written by the company

We are an Indian-Bangladeshi grocery store in Den Haag, the Netherlands. Established in the year 2003, and are proud to be one of the favorite Indian sub-continental store in The Netherlands and across the borders. Sunderban is the only grocery shop in mainland Europe who also sells all fresh and frozen products online through the webshop and deliver straight to your doorstep on the same day in the Hague and sarrounding areas or next day in the rest of Netherlands and Belgium. We are the largest seller of Indian and Bangladeshi fish like Hilsa (ilish) fish, Rohu, katla, Pabda, King fish, Black tiger shrimps, Lobster from Bangladesh and many more varieties of fresh water fishes. Fresh goat meat is one of our popular product. Sunderban is the most trusted place for all typical Bengali products such as Gobindobhog rice in Holland for the last two decades. Our homemade fresh food such as different types of Mutton, Chicken and vegetables Biryani, Specially Hyderabadi Biryani. Indian and Bangladeshi fish, chicken and mutton Curry. Freshly made Sweets as Laddoo, Gulab jamon and Rasmali also widely popular among our customers. Visit our store or order online today and feel the convenience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Was happy with the delivery and…

Was happy with the delivery and products but all the Maggi were expired, so disappointed

November 6, 2023
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Lakshaya,
Thank you very much for your order at our site. We are happy to know that you liked our products and service. We are very sorry to know that the Maggis ware expired. We have checked those and indeed they were expired a week ago and was mixedwithnew stocks. We will refund for that. And our sincere apology for the unintentional mistake.

Rated 3 out of 5 stars

Product was good; package irresponsible

Product was good, service swift. I really appreciate.

But in 2023 it is really more than outdated to send a small package of shutki in a 25x25x25 cm sized box, and while packaged in plastic and inside that box, also wrapped in a large portion of plastic - while, ironically, precisely fish are under threat of plastic waste. Please stop doing so.

October 28, 2023
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Reply from Sunderban Asian Supermarket

Dear John,
At first we thank you for your order at our site and we are happy to know you are satisfied with our product.
About the packaging, we are well prepared for packing all kinds orders. Fresh, frozen and regular. But sometimes for a small single item we may don't had a proper size packaging box but order should dispatch In time. So, we use bigger one to make sure delivery on time.

By the way, almost 100% of our packaging materials are Re-used. In that way we do our best to work as much possible environment friendly.

Thank you again for showing your awareness on environment.

Rated 5 out of 5 stars

On time delivery and very well…

On time delivery and very well packaged. I really liked your service. Thanks a lot guys. A happy customer. :)

October 7, 2023
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Reply from Sunderban Asian Supermarket

Dear Girija,
Thank you very much for your nice review. Hopefully see you soon again.

Rated 3 out of 5 stars

Service was good

Service was good. Up to the mark

September 30, 2023
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Tanaya Daa,
Thank you for your order at our site and for your review. Please let us know if there are any recommendations for us 🙏

Rated 5 out of 5 stars

Very good

Fast delivery

September 28, 2023
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Thank you very much for your feedback.

Rated 5 out of 5 stars

Very good fish

September 12, 2023
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Reply from Sunderban Asian Supermarket

Dear Ankita,
Thank you very much for your feedback. Hopefully see you soon again.

Rated 5 out of 5 stars

Good service

Great service

September 6, 2023
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Thank you,
Nice to hear from you that liked our service.

Rated 5 out of 5 stars

A good experience with Ilish.

The experience of having Ilish after so long was enjoyable. The roe Ilish was delicious, and devouring the whole dish was a delightful experience.
Koi fish were also included in the order, which was appreciated as well.
Awaiting better experiences in the future.

August 25, 2023
Rated 1 out of 5 stars

Ruined mutton

Ruined mutton, it was very old. The fish was spoiled , stinking, had to throw it out.

August 29, 2023
Rated 5 out of 5 stars

First time

My order was done on a sunday afternoon, delivery was on teusday afternoon.
Quick delivery time, and well packed!
I will order from jou again, welk done!

August 26, 2023
Rated 3 out of 5 stars

Batasa was expired

Batasa was expired. it was strike through by black colour pen. It was not in good condition colour was reddish from white. How we can give that to God for Puja. Full wastage of money.
Please call us if you don't have the product within expiry date.
Thank you.

August 5, 2023
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Arpita,
Thank you for your order and for your feedback. Our sincere apology for the inconvenience. About the date tempering, as we both agreed over the phone that validity is until December 2023. We got them as it is with a black line over the date. And really don't know why they done so. Where as we can see the validity is until December 2023. Despite that, because you aren't satisfied with the quality we will compensate the item by your next order.

Best regards,
Sunderban.nl

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