LOS REYES SUNGLASSES Reviews 140

I ordered the sunglasses with a hard storage case. The glasses finally arrived on the 26th of December. When I opened the box I had 2 pairs of sunglasses with spare nose pieces. The storage case was missing. I immediately emailed them. I’ve contacted them a few times the only response was the item was out of stock and they’d get back to me which they haven’t. The glasses are nice it does take a bit to get your items but you will not get all you order. They delete it turn off comments on social media that are negative or trying to inquire on orders.
Buyer beware!!!

These guy are bad all the way through. Placed an orderd mid December showed up end of January. Got the wrong items, sent an email the next day. 6 weeks later get a reply stating to send the wrong pair back. Send it back?! Do they think i'm crazy, then i'll be out the wrong glasses and the exchange glasses as they'll never send them back. I'm not one to leave reviews but los reyes is trash, stay farrrrr away. They are full of excuses and blame everyone but themselves when they are the only ones to blame.

First of all, it took them almost a month to deliver so my order was late - I couldn't gift it to my recipient on time.

Secondly, I finally did receive the order but was missing an entire product! I contacted them multiple times via email and social and NO RESPONSE!

If I could give 0 stars I would! I placed an order on 12/3 was told the order was shipping by 12/16. I emailed them 3 times telling them to cancel my order. I went to my bank on 1/14 they started a claim and today 2/17 the glasses were delivered! DO NOT DO BUSINESS WITH THIS SHIT COMPANY!!

Placed my order of two pairs on December 4th expecting them to arrive in time for Christmas, got an email the 7th stating my order was being prepared. Then nothing, reached out to costumer service and was told they were back ordered due to a high influx of orders due to the holiday and them being a small family business. Understandable but should have been made aware of that before order was placed or shortly there after. They showed up finally on Jan 20th, the glasses are great both my kids and I love them. But hesitant to order again due to not knowing how long I’ll have to wait to get them

I placed an order Nov 28, 2025. It was communicated at the time of order that it would ship within 5-10 business days. Payment was taken out immediately, though an incomplete order was shipped weeks later.

On Dec. 14 I could see the order was not moving so I reached out and their reply was they had a big demand and needed to restock & there is still plenty of time to get your package before Christmas.

On Dec. 17 I followed up and the reply to me on Dec. 18 was they were waiting on the accessory bundle to restock “early next week” and when it was received they were prepared to ship my order immediately. They had the glasses I ordered, but were holding them for an accessory bundle to be restocked.

I received the sunglasses part of the order that was supposed to originally ship within 5-10 business days about a week after Christmas, and I was told the items might have shipped separately so I waited a few days to inquire about the other item. It NEVER arrived.

On January 12 I reached out to let them know that only part of my order was received. I ordered sunglasses and an accessory bundle. The accessory bundle has never been delivered.

On January 12 I was notified that my "ticket" would be transferred to a specialist team for review to get the issue resolved.

On January 14 I was notified that the missing part of my order would ship in 5-10 business days and I would receive an email with tracking. I did not receive an email with tracking info or the accessory bundle

On January 29 I inquired again as I have not received the accessory bundle and I have not heard anything back from Los Reyes.

On February 9 I emailed to LosReyes that my order was paid in full to the company on Nov. 28, and I am still missing part of my order. I asked they either send me the bundle immediately or refund the money I paid for the bundle.

February 13 I received a response saying my shipment was delivered and to check my property...so all of my numerous communications were ignored and they cycled back to "you got your package, go look for it."

Do not order from this company.

I ordered these in early December 2025 and said I would receive it by 12/18/25, had to send multiple emails asking where my order was, finally received it on 2/9/26 with nothing inside the package. I have sent 3 emails with no response whatsoever.

They just steal your money, they don't actually ship out any product whatsoever and they do not have any live customer service agents. It is a total scam website, complete fraud. They also delete every negative comment on their social media.

Update, as of 2.14 they have supposedly shipped my order from 12/5 after I have constantly reached out via email, facebook and Instagram comments. We'll see if anything ever arrives.

Never received my order. Total scam

Ordered early December still no glasses and no refund even though I have asked multiple times!

Horrible company. I still have not received my order from the first week of December. I got a reply back claiming items were back ordered and stuck in customs. Said my order would be priority shipping end of December or first week of December. We are now into February and I still don’t have my order. Scam.

Ordered 2 pairs of sunglasses and cases paid for exspress shipping, here we are in Feb. 2026 and I have no product also no response. Emailed several times. Pretty crappy company

After being very late with my order I finally received my order but it was wrong. Not the glasses I ordered. I emailed and got one reply and then nothing. The product is actually really good but the customer service and the shipping departments are non existent. I’d like to order more but won’t because the service is so bad.

these guys are the best, bought them for my son. They shipped fast, and the quality was great. my boy LOVED them. Don't listen to the negative reviews.

I wanted to follow up on my last review, order finally came in and it’s perfect 10/10 already ordered more. That being said beware of the shipping, it takes very long to arrive and customer service may take weeks to respond.

PS: Packaging is great, could definitely add less plastic waste

I ordered 2 pairs of sunglasses on November 30 and still have not received them! It's February! THIS COMPANY IS A SCAM!!! DO NOT ORDER FROM THEM! I have received countless emails stating there was a shipping delay, promising delivery within 5 business days on multiple occassions and refusing to refund me for my purchase.

I ordered sunglasses from Los Reyes well before Christmas and was told they would arrive two weeks before Christmas. After several follow-up emails and no clear updates, the sunglasses didn’t arrive until the end of January. To make matters worse, I only received a response to my emails after the package was delivered, simply stating that they had been delivered. Very disappointing experience overall. I would not recommend

SCAM. Took my money and never delivered product. Contacted on 4 different occasions. Received same form letter/ email response. Don't do it.

Ordered a 2 pairs in December. I was told one was on back order and I’d receive both 1st week of January. I email daily about a refund and can’t get anyone to respond through support.

Ordered 2 pair of youth sunglasses December 14 with 1-3 day shipping. Email sent December 24 requesting status since I had no tracking info. Received long email about a shipment to them was delayed that was causing shipping delays of product but they expected to ship soon. Sent a follow up email January 10 with a response on January 15 that they were expecting my order to ship in 5 business day. No response since & no tracking. I disputed charge with credit card company & received my money back. SCAM!!!