Good service,prompt reply to queries,easy to order products and quick reliable delivery, thank you. Excellent range of products and clear assembly instructions.
Company replied
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See what reviewers are saying
Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... See more
Company replied
Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... See more
Company replied
After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... See more
Company replied
Company details
- Outdoor Swimming Pool
- Children's Store
- Children's Toys Store
- Swimming Pool
- Swimming Pool Supply Store
- Toy Store
Written by the company
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Contact info
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, United Kingdom
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4.8
Excellent
211 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
They went the extra mile with customer support . Kept me informed about the item. Gave me the option of a full refund when they couldn’t source the item.
Very helpful when I had to return item , due to my mistake.
September 18, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and will feed this back to the team.
Kind regards
Customer Services
Ordered hot tub.
Ordered lazy spa hot tub.
It arrived on time and we're happy with it.
September 20, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very happy with are Milan spa .
Very happy with are Milan spa .
Service from sunshine pools was excellent.
Would highly recommend the Milan spa as it has 2 speeds for the bubbles.
September 1, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are a small, family run business and good service to our customers is very important to us.
We are pleased you are happy with the spa and the featured settings for the bubbles.
Enjoy your new purchase.
Kind regards
Customer Services
Bought a lay z spa palm springs which…
Bought a lay z spa palm springs which is great, at a very good price. Delivery company were not good but Jane at sunshine pools customer service sorted it all out, so overall great experience.
September 6, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that you think the Lay-Z-Spa Palm Springs is great.
We are sorry there was an issue with the delivery, but pleased we could get it resolved for you.
We hope you family enjoying using your new purchase.
Kind regards
Customer Services
Excellent communication and dispatch…
Excellent communication and dispatch was very quick. Product as described. Issue with delivery company "losing" the 41kg package. They were poor so emailed sunshine pools, they chased the company and dispatched a relacement as soon as they found out it had been "lost". My adviced, change the delivery company you use before they ruin your reputation.
August 31, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are sorry the original consignment was lost by the courier but are pleased we could get a second despatched to fulfil your order.
We only have a small number of couriers to choose from, as the packages are so heavy, they cannot travel through a lot of networks.
The couriers used are reviewed regularly. We will pass your comments and feedback through to the management for consideration. Thank you.
We hope your family enjoys your new purchase.
Kind regards
Customer Services
First class service
First class service, delivered within 3 days of order. Kept us informed the whole time
July 14, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Good but…
Quick and easy service and delivery but the tube that came with the splash tower had all the connections put on the wrong way round and it has been glued so we can't move it.
August 21, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
If you have any queries or issues with the product, please send an email, with pictures, to sales@sunshinepools.co.uk.
Kind regards
Customer Services
Brilliant pool
Brilliant pool. Quick, efficient delivery.
So good to have a pool we can all fit in and actually swim. Vey good pump, everything seems very well made and easy to set up. The only thing is, the cover doesn't stay on. It's a pity they don't include some clips.
August 20, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great service
August 12, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Was great from start to finish
August 11, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
We bought the Intex 16' 6" x 9' x 48"…
We bought the Intex 16' 6" x 9' x 48" Prism Frame™ Oval Above Ground Swimming Pool with Filter Pump and Accessories and it is amazing. Easy to out together, although the ladder was a little confusing. The quality of the pool and the accessories is very good.
The service from sunshine pools was fantastic too. I would highly recommend.
August 11, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Excellent service
Excellent service, quick delivery and good quality products. The pool has been amazing to have this summer and with the helpful instructions, the water has stayed perfect
August 11, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family has been able to enjoy your new purchase, especially with the hot weather we have been having.
Kind regards
Customer Services
Absolutely first class
Must be on level ground otherwise posts sink into the ground and you risk breaking the main ring. Down side is it took 30 hrs to fill it, but the children absolutely love it.
August 10, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We do recommend to read the instructions thoroughly, which recommend they are set up on level, compact ground.
Fillings the item is dependable on water pressure and size of product, so some may take longer than others.
We are really pleased to see your feedback and are glad the family are enjoying your new purchase.
Kind regards
Customer Services
Good quality
Quick delivery. Items as described and good quality. Pump and pool working smoothly and giving enormous pleasure. Thank you
August 10, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying the pool.
Kind regards
Customer Services
Got a Best ways pool
Got a Best ways pool. From them. Good product and very good customer service. I would certainly use
them again. The only thing I would say is they should use better couriers. The current ones are very poor and letting a good company down.
August 8, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
N/B: Thank you for your kind words. Unfortunately, we can only use certain couriers, as the products are very heavy. We are always looking for alternatives to give our customers the best service.
Bad communication, don't bother
Ordered a mount splashmore water slide as it was on offer and delivery time was 2 working days. This was the 15th July. By the 21st July I still hadn't received the item despite having a tracking number and confirmation of dispatch. I contacted Sunshine Pools on the 20th and they said there had been a hold up and it would definitely be with me by the 22nd at the latest. I still hadn't received the item or any communication / apology by the 25th, so I cancelled my order and requested a refund. I don't even think the item was in stock or perhaps they no longer wanted to sell it at that price. I ordered from the company due to its excellent reviews. I don't think it lives it to it's reputation at all.
August 8, 2022
Reply from Sunshine Pools
Thank you for your review.
I am sorry that your order was delayed in reaching you, it was despatched on time on 18th July on a 2 working day delivery service. I can see that you contacted us via our web chat on 21st July for an update at which point we investigated the delay with the courier. They informed us that there had been an issue within the network which meant your order was delayed in reaching your delivery depot. We were informed that the order should be out for delivery by 22nd July. However, as we use a 3rd party courier company, we have no control over when deliveries are made and regrettably your order was not put out for delivery when we were informed it would be.
Once we saw that the delivery hadn't been made on the Friday, we communicated with you on Monday 25th July to rectify the issue and I can see that as the courier was unable to deliver the item to you a full refund was processed.
We are very sorry that you did not have a positive experience with us, we pride ourselves on our customer service and I apologise that your experience with the courier fell below par this time.
Kind regards
Customer Services
Would use them again
August 8, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fabulous product!
August 4, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that you think the pool is fabulous.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Delivery guy waited outside for 10…
Delivery guy waited outside for 10 minutes while I rushed home. Very quick delivery and the pool is amazing!
August 4, 2022
Reply from Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, that the delivery person was accommodating and you think the pool is amazing.
We hope hope your family are having fun and cooling off.
Kind regards
Customer Services
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