Sunshine Pools Reviews 213

Great service, received items quickly, once they had despatched.

The service was great! We had a slight issue with the stock, however this was quickly refunded and I bought another pool which came next day! I couldn’t ask for better service, will definitely be shopping with Sunshine pools again.

We received our new pool, but had a tear in it. The team resolved our problem quickly, efficiently and were extremely helpful. Thank you for your help and support.

I had an extremely poor experience with this company (review below). I posted a negative review on April 28th 2021 and the Managing Director contacted me privately by email asking me, amongst other things, to reconsider my online post. I responded, stating that I remained very angry about my experience with sunshinepools (linked to MadFun Limited) and that I felt that the way that I had been treated was unacceptable. The MD then replied to my response and, amongst other things, asked me again to possibly reconsider my Trustpilot review. I didn’t respond to his later email, believing that my Trustpilot review accurately and truthfully reflected my experience with sunshinepools.

I then discovered that Trustpilot had removed my review because “sunshinepools.co.uk has flagged your review because they don't believe you've had a genuine experience with them”.

Given that I placed an order which had to be refunded because sunshinepools gave me incorrect information about the delivery of my item and then I had email correspondence with the MD, I fail to see how sunshinepools can reasonably have considered that I was not a genuine reviewer. I feel that the querying of the genuineness of my review was an attempt to silence me and remove my negative review of the customer service provided by sunshinepools.

I have today sent 4 emails to Trustpilot (Order confirmation, Update to Order, Refund notification and the email chain in which the MD was emailing me) which evidence my experience with sunshine pools. I expect my review to be reinstated.

My original review is immediately below and you might want to compare it to the review of sandrapaiva78 posted on 6th May which I think describes a very similar experience to the one that I had to suffer.

MY ORIGINAL REVIEW FOLLOWS
"Awful customer service
Awful customer service. The people on the phone are perfectly pleasant but the service provided was appalling - I was extremely disappointed, frustrated and angry with this company. I chased the order 3 times. On the first occasion that I chased I was told that the item would be despatched to me that day or the next working day. On the second occasion that I chased (when the latest despatch date had passed without the item having been despatched) I was told that a colleague had to be consulted and that I would get a call back that day. On the third occasion that I chased (the day after I should have had a call back - which hadn't happened) I was told that there was insufficient stock and that my Order would be despatched in 3 months' time!! To add insult to injury I was then informed that an item would have been a suitable replacement had sold out overnight. Had I received my call back when promised, I could have ordered the replacement item but, by the time I chased on the third occasion, it was too late. I have asked for a refund and have sourced the item elsewhere. What a waste of my time. I did all the chasing and this company was completely passive and then it failed to return my call when that would have made all the difference. I suggest that you do not buy from this company - save yourself a lot of grief and broken promises."

Great pool and great service. Would recommend this company.

Had to wait a little longer than usual for delivery but that is expected in the current climate. I was kept up to date via e-mail and received very prompt reply to my enquiries.

Great price, fast delivery.

I purchased an above ground pool, arrived within 2 days. I would recommend this company.

Great service and kept up to date by them regarding delivery of stock. Thanks!

pool is first class,excellent people to deal with nothing was no problem from start to finish

Brilliant service. Pool delivered swiftly and in perfect condition during lockdown. Excellent company would happily recommend.

Had stock when everywhere else was running out (or had pending orders that were impossible to put a reserve on!). So buying immediately with Sunshine, just as stock was due in was great. Kept informed at all stages and speedy delivery especially considering the circumstances. Good/fast communication when I needed answers (However, never did get the spare part from Bestway - but had ordered it direct at the same time, so got it anyway). Would recommend to anyone - just one point, I have had to get all sorts of accessories and chemicals from numerous suppliers as Sunshine Pools does not have a comprehensive selection of add-ons (perhaps a missed opportunity since so good at customer service).

Great service keeping us informed all the way and item arrived early!

Brilliant, fast and efficient service.
So pleased with my pool, it has given me a place to be where I can work out the stresses of the day.
With the help of a rigged up tether I can now get my swim in each morning despite the closure of locals pools.
Its fabulous.
(If you could find a source for fold back covers for this pool it would be the icing on the cake.)

Quick delivery, fantastic pool.

Even though the pool was out of stock at the time of our order we were given really clear information about when the pool was expected and kept up to date throughout our journey. Delivery was on time and without issue. For us everything met and exceeded expectations.

Great service, did exactly what they promised when I had been let down on an order elsewhere.