Sunshine Solar Ltd Reviews 

115
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and products are of great quality for various installations. Consumers consistently appreciate the helpful telephone advice, technical support, and efficient customer service provided by the knowledgeable team. Buyers often note that staff members go above and beyond to answer questions and ensure proper setups. Some people were dissatisfied with delivery delays, missing parts, or damaged shipments. Reviewers noted that occasional orders took longer than expected to arrive or arrived incomplete. Others experienced frustrating courier issues where packages got stuck at depots or required unexpected follow-ups to resolve inventory mistakes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super speedy arrival... See more

Product

Customers had positive experiences with product, noting that items arrive promptly and match expectations.... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful advice for... See more

Order

Clients share positive opinions on order, highlighting a straightforward and easy ordering process with... See more

Customer service

Consumers find customer service to be positive and consistently report helpful experiences when speaking with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered quickly and well packed. Nice unit. There were two recent localised power outages in our area, each affecting a handful of houses, but taking a while to fix, caused by faults to aging underg... See more

Company replied

Rated 5 out of 5 stars

Prompt dispatch and delivery for items in stock. Products at competitive prices. Support is excellent on purchased Victron products. Needed country passcode after firmware upgrade, delivered in a cou... See more

Company replied

Rated 5 out of 5 stars

Outstanding service. I'd spent a while trying to track down a Victron component that simply wasn't available online from any other UK stockists. On the off chance, I dropped Sunshine Solar a quick mes... See more

Company replied

Rated 5 out of 5 stars

Looking to replace the inverter for my expedition Land Rover Discovery 1, I came across Sunshine Solar. Easy to use website, great range of inverters and a discounted price. Ordered straight away, al... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier

Written by the company

Off-grid solar specialists. We supply solar panels, batteries, battery chargers, off-the-shelf and custom build kits for the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(115)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, fast delivery, good quality

September 9, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Hi Gennaro,
Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Excellent service

Bought a battery master - very quick and efficient service. Thanks.

September 22, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Hi Clint,
Thank you for the positive feedback. I'm glad you were happy with the service.

Rated 5 out of 5 stars

Rutland 1200

Ordered a Rutland 1200 and was given a lead time of 3-4 weeks. It was delivered within 1 week. Had questions prior to ordering which were dealt with promptly over the phone.

September 16, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Hi Dave. Thanks for sharing your positive experience.

Rated 5 out of 5 stars

Great service

Great service, fast delivery, good quality and very helpful advice.

September 4, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

We're glad you enjoyed the service. Thanks for the review 👍

Rated 5 out of 5 stars

battery balancer, solar panels and advice

Excellent advice on which battery balancer to use to top up the vehicle battery from the leisure batteries and advise on which solar panels to install on our van

August 18, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Hi Dale. Great to hear that you had a good experience. Thanks for the review!

Rated 5 out of 5 stars

100w single panel for my…

I purchased a 100w single panel for my motorhome. The order arrived quickly and very well packaged.the simple instructions included could be improved but easy to follow.
I completed the install myself over 2 days and the panel is working perfectly. Bought the remote meter to complimemt the installation and that has saved a lot of hassle. Overall very satisfied with my puchase and how it is working. Thanks guys!.

September 9, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

We're so pleased that you are happy with the service and that your system is up and running. Thank you for the review.

Rated 5 out of 5 stars

Prompt service and great prices

Prompt service and great prices. Never any problems and good advice available. Orders always turn up on time without any damage

September 17, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Thanks Colin. We're glad you are pleased with the service.

Rated 5 out of 5 stars

Will Mitchell is a diamond

Will Mitchell is a diamond. Having spent £40,000 on a touring caravan and getting the dealers to fit a solar panel. The solar panel has never worked it seems and thanks to Will it’s now working. The caravan dealer didn’t share much help or info but I learnt that they fitted a sunshine solar panel. Will was straight to the problem and solution and I now have a fully functioning system. It’s a shame the dealer wired it incorrectly. I can’t recommend Will and sunshine solar enough. Very helpful very knowledgeable and a star. Thank you Will ⭐️⭐️⭐️⭐️⭐️

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Cheaper elsewhere for same quality

Cheaper elsewhere for same quality,

Update a few months later, solar controller broke. Buy elsewhere 👍

January 3, 2025
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Hi Christian,
We always strive to offer good products at a good price. If you find the same product elsewhere for cheaper then please give us a call and we will do our best to beat that price.
Evan
01508 488188
(Technical Sales & Support)

Rated 1 out of 5 stars

Bought a pure sinewave inverter that…

Bought a pure sinewave inverter that failed after 13 months… just outside the warranty period. The inverter has very little use and when it failed didn’t give any error messages. The fault was intermittent, so harder to diagnose.

Despite giving detailed symptoms of the fault the team didn’t really seem to be interested in helping me to fix this.

I bought a second inverter and said to them if they wanted to they could have the unit to see where it failed on the understanding that they returned it to me (for spares). They said it wouldn’t be good business practice for them to pay for postage. They have no interest in improving their products.

I only bought this inverters second time round because of the space in the back of the van…. It was quite a tight fit.

October 1, 2024
Unprompted review
Sunshine Solar Ltd logo

Reply from Sunshine Solar Ltd

Good afternoon Mr. Morgan,

Thank you for bringing your invoice to our attention. After reviewing it, we have determined that the purchase was made on May 13, 2022, which is beyond the 12-month warranty period.

We understand your concerns regarding product improvement and customer service. We want to assure you that we take customer feedback very seriously and work closely with our manufacturers to address any issues and make necessary improvements. We also strive to provide excellent customer service and have received numerous positive reviews as a result of our efforts. It is important to note that we do not engage in the practice of purchasing fake reviews and never will.

In the event that an inverter fails outside of the warranty period, we offer customers the option to return the unit for a complimentary diagnostic check. If the unit is repairable, we will provide a quote for the repair. If the unit is not repairable, the customer can choose to have it returned to them.

Within the warranty period, we provide a repair and replacement service free of charge.

We value your business and acknowledge that there may be instances where we fall short. However, in this particular case, we believe that we have fulfilled our obligations.

Sincerely,

Sam (Sunshine Solar Sales Manager)

Rated 5 out of 5 stars

I was recommended to Shine by a friend…

I was recommended to Shine by a friend but concerned with the start up only late last year. Well all I can say is don’t be set in your ways, give the new guys a try. 1 stop shop from competitive quote to install. They were honest from the start and explained that part of the reason for sign off is to first make the customer happy and second obtain referrals. Can’t argue with that. Plus the silver lining was having a fully certified in house electrical team that actually completed additional work that I would have had to outsource!!!!

So impressive and professional but when the sales director called me up afterwards for the final after care service he simply said without you we can’t continue so it’s everything to us that you are satisfied.

Go shine team ( Ash - head of installations particularly detailed about all aspects of my project )

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

What a Superb company to deal with

What a Superb company to deal with,
Got expert advice by telephone, then bought the product from the website,(600watt inverter) DHL were at the door the next day by lunchtime..😳..
Not even Amazon are that good…!
Fabulous….

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Really good company

Really good company, their service is second to none. Their technical support is amazing also. Whatever I've ordered has arrived on time and very well packaged. Also do really good deals on equipment. 5* all round!

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent value, quick delivery.

I needed a solar charger monitor for the charger in my caravan which was produced by a well known company. The caravan fitted MPPT chargers and monitors looked identical to those offered by Sunshine Solar whose price was substantially lower. Customer service was excellent and the monitor was delivered three days after placing the order. Fitted and functioning.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I bought an inverter from Sunshine Solar a year ago and it was fine until I recently upgraded the electrics in my campervan and added a Roamer lifepo4 460 battery. The capaciters in the inverter wouldn't hold charge and the inverter was drawing 7 times the ampage it should have been pulling on standby. This drained my battery very quickly. It was still under warranty so I sent it back to SS. They finally discovered that it was not compatible with the Roamer battery (another customer had the same issue) and although it was no fault of theirs, they refunded me in full. I dealt with Evan, who was lovely and went above and beyond to help me. I cannot fault the customer service I received from this company and their products are great too...my issue was not their fault.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer support out there?

So far as I can tell, they're the most reliable and helpful company of this type out there, providing excellent customer support and quality products at a low price.

I've spent endless hours online, firstly trying to understand what I actually need / what will work and secondly trying to find a reputable retailer who can supply at a reasonable price, plus offer fair support should there be a problem. I have to say, Sunshine Solar seem to be leagues ahead of everyone else. Evan has been incredibly patient and informative in helping me to upgrade the existing solar system in my van, despite having only spent £40 with them so far! There's a few other larger retailers online, but their reviews, customer support & products all appear to be a bit hit & miss at best.

If in any doubt, check out Sunshine Solar's Facebook page and / or give them a call. Real people who actually care about doing the best job that they can. Respect!

July 3, 2023
Unprompted review

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