Supervalu Reviews 204

What in God's name has happened to this shop mr garvey should really think about the standards in his shops right now I'm in retail over 26 years I have lived in kerry just over 3 years I have managed in supervalu years ago yet still the standards then are are far superior than what you get when you visit this store in tralee dirty gruby cluttered unloved store service is lost shop floor is confused and the staff are not involved in the shop they are lost lacking a leader to be honest such a shame.

I have being geting online delivery with Clonmel and Kilkenny since March 2020. Have to say they are so helpfull and friendly and i have had no issues, they are ontime, and if they are running a bit late which has only happened about twice i will always get a phone call. Over all, they have being such a help, making it easier for me to manage without bringing my kids into a busy store during Covid.

I did some online shopping with SuperValu during lockdown. Some orders had up to 15 items not available and no substitutes provided. I made allowances a few times as it was during the pandemic. I switched to tesco which didn’t seem to have the same stock issues. I tried SuperValu again for the first time in weeks today (click and collect from Grange, Cork) and again many items were unavailable. You just can’t rely on the stock levels online. Their IT system obviously isn’t updated often enough. I wouldn’t recommend. I will be sticking with Tesco for online shopping. Much slicker operation.

excellent value and great selection best supermarkets in ireland

Supervalu in Churchtown
-lots of staff to assist you
-friendly local kids living in the area working there
-great range of products that some other supermarkets don't have
- clean shop
- little more expensive than others
- their staff are very nice to older customers

Like the quality of the food and their offers are very good. They reward loyalty a lot..
dropped one star as having the 14th December as your cut off date for businesses to purchase a corporate gift cards is akin to closing a retail business for the month of december and pushing people over to Tesco

SuperValu sent out text offer to buy 2 x packs of Rockshore for €25 starting today, Thursday 10th Dec. Arrived at 10am to procure offer, unaware that drink couldn't be sold until 10.30. There was no sign of any Rockshore so asked an assistant and was told that the offer was over. Not satisfied with this explanation I found a more senior assistant and was told that there wasn't any but that it would be in Friday.
Luring in customers with non existent offers is too common in shops nowadays.

Three months ago I bought a product which was rancid, though well within the date. I rang the helpline and was told that someone would contact me. I received no contact. So over the intervening period I have sent numerous emails, but no attempt has been made to contact me. No customer service at all, I have just been ignored. Not what I expected, very disappointing.

Staff friendliness is always there in SuperValu, but the one thing I do not like is the higher prices on many items when compared to the other supermarkets. For example, SuperValu Milk is €2.15 for 3 litres and the equivalent own brands in Tesco and Dunnes is €2.00 for 3 litres; Flahavan's Organic Oats are €2.59 in the other supermarkets, and are substantially dearer in SuperValu. If those sort of things could be addressed, SuperValu would be really perfect.

The SuperValu Sutton branch is consistently excellent. It has a huge range of products, is very well organised and the kiosk system for basket shopping is very efficient. The staff have maintained a friendly and approachable attitude during the stress of the Covid pandemic, while keeping the queues and new measures under control, and I really admire this. Thanks for such a great service and keep up the good work!