Supervalu Reviews 204

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Many customers found the prices to be very expensive, especially when compared to other supermarkets, with some feeling that the pricing was a significant problem and a rip-off for ordinary produce. People also reported issues with product quality, including rotten vegetables, moldy bread, and items that were not fresh or had gone off quickly. The customer service was frequently described as poor, with reviewers encountering rude, unhelpful, and sometimes hostile staff, leading to a general sense of dissatisfaction. Additionally, many experienced problems with the overall service, such as long waits at self-service counters, incorrect price labeling, and difficulties with online orders and deliveries. However, some customers mentioned positive interactions with staff, particularly at counters, and appreciated the helpfulness of specific employees. A few people also found the store to be well-maintained and easy to navigate.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising helpful and efficient... See more

Product

Customers had negative experiences with product quality, frequently reporting issues with freshness and... See more

Price

Consumers consistently express dissatisfaction with pricing, often describing it as expensive and a "rip off"... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as rude, unhelpful,... See more

Service

Customers consistently note negative experiences with service, with many expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delhi Staff at counters excellent. Not all staff eager to help. PRICING is the problem. Prices are very expensive overall. Delhi very expensive here when foodstuffs are sold by weight - (an increasing... See more

Rated 2 out of 5 stars

My local SuperValu is handy, that’s about the best I can say for it. The product selection is decent but the prices are generally outrageous and for very ordinary produce. We all miss SuperQuinn,... See more

Rated 2 out of 5 stars

When to SuperValue in Lucan and bought an "apple tart" for 6.50 euro.How they can sell this possessed rubbish is beyond me, either people in Ireland don't know what a real apple pie tastes like or the... See more

Rated 2 out of 5 stars

Rotten carrots that look ok in bag until you open it. This has been going on for months. Bought Broccoli that was put out fresh in plastic today and when i opened it full of mould. Took photo. This ha... See more


1.6

Bad

TrustScore 1.5 out of 5

204 reviews

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Rated 1 out of 5 stars

In this store

In this store, Ballyhaunis area.I was mocked directly... Asking for help, only one salesperson was able to listen to him I needed it, but referred it to another,who is responsible for it,this lady did not even bother to look at me and did not let go of the phone from her hands, apparently a very important conversation during work... I had to go out to another store,because I didn't get what would help me

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fairways SuperValu @ Blackrock Co Louth…

Fairways SuperValu @ Blackrock Co Louth deserve 5Stars for their helpfulness & friendliness. The Manager gets in stock if he can which might be different to existing stock. I have asked on numerous occasions and to my delight the stock appeared a few days or a week or so later. The girls on checkout are also to be applauded. Patient, helpful and extremely friendly. A special call out to ORLA this week ⭐️⭐️⭐️⭐️⭐️. I used to do all my shopping in Dundalk running around all the stores for bargains… Now I do all my shopping @ Fairways SuperValu Blackrock Co Louth. They are deffo competing and now I still get my bargains and have buckets more time on my hands by shopping local. It’s a no brainer.

January 11, 2023
Unprompted review
Rated 1 out of 5 stars

Almost empty shop

Supervalu Mullingar is a complete joke. Vegetables and fruits section offers a very bad quality products. I couldn't even buy simple things like garlic just because it was rotten. Pizza section is almost empty and this isn't the first time. Empty refrigerators which reminds me of Ireland during the famine time. It's a shame!!!

December 27, 2022
Unprompted review
Rated 1 out of 5 stars

Scam

Absolutely horrendous customer service. Ordered an online delivery order that arrived 1.5 hours after the allocated delivery slot with no apology. I contacted SuperValu 3 times during the delay and was told twice that it was 10 minutes away which was a complete and utter lie! Really poor communication and completely different stories. To make matters worse I got sent a €20 off €100 voucher- my basket came to €120 but when they delivered they didn’t have some items available which took the order sub €100 and they didn’t honour the voucher. Contacted customer services 3 times who said the store would be in touch and I haven’t heard a word from them. would love to support Irish but zero respect for customers and this sniffs of a scam to me.

December 4, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I ordered a Christmas present through click and collect at Super Valu Sutton. Made the journey to collect it the next day only to be told that the product is out of stock and the reason I wasn't informed was because I'd only ordered one product. (Makes no sense). Person I was dealing with couldn't care less and just said 'I don't make the systems'. I asked to speak with a manager who proceeded to tell me how this time of year is stressful and the product I ordered is out of stock everywhere! I interrupted to tell him that neither he nor the previous assistant had bothered to apologise. I left the house unnecessarily, a complete waste of time which you would imagine could be easily avoided by stating online what products are out of stock. I am surprised by rudeness of staff and in future will stick with my current supermarket.

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

My first home delivery!

Just took delivery of my first online order fullfilled by Supervalue MONKSLAND, Athlone. I must say, service is excellent! Supervalue MONKSLAND has a formidable Team, on all levels, be that in the shop or within the home delivery system. I shop there since the shop exists and have never been disappointed or had any bad experiences. If you are looking for a positive shopping experience - I recommend Supervalue MONKSLAND!

December 10, 2022
Unprompted review
Rated 2 out of 5 stars

I use this supermarket usualy as it has…

I use this supermarket usualy as it has a lot of good things to buy special cakes,food...
but one of the worker named John O'Malley from kilkenny supervalue market cross very antipathic with some customers that they don't look very white..she speak very angrily she does not ask for a rewards card but others yes..very cross face with some people ..no thanks, no smile really her place not there she is maybe her 50 to 60 blond hair..
please we are in 2022 everyone is the same and we are paying for our stuff like others at least we can get the same smile thanks...

November 16, 2022
Unprompted review
Rated 1 out of 5 stars

Rotten Mushrooms

went in to my local supervalu and was fortified to see rotten mushrooms on display, this was around 10 am so its not like they had been sat there all day,i took a picture and contacted customer service, fair due the contacted me that day, but the excuse was another story. Sorry for the inconvenience this was probably due to a junior member of staff and that was it.

Now for me a junior member of staff could be 16 over i stand to be corrected ? but im sure at that age you would know if rotten mouldy mushrooms should not be on display, if they don't they shouldn't be working there, i requested it go to head office been ignored twice what a joke i will go futher

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

I wanted to extend my car insurance

I wanted to extend my car insurance, I've been with them for two years without any claim and when I asked if I could pay in one lump sum and what payment methods were available, the clerk was jerk...and hung up the phone. I guess he was in hurry...Act like this with regular and loyal customer... shame on him! It was today around 2pm. I have since switched to another insurance company.

September 16, 2022
Unprompted review
Rated 2 out of 5 stars

Swords branch as I visit there most…o

Swords branch as I visit there most often. Fruit and veg is either going off very soon or is limp looking and unhealthy. I see many other branches have the same complaint. The freshness of their fruit and veg is really terrible and more expensive than their competitors in most cases so I’d expect more! Another gripe is the constant wrong pricing- prices don’t match what you are being charged at the till which is highly annoying. When I flagged it up to the staff they were very unhelpful and blamed management. I’m constantly being overcharged and not even so much as an apology. I can’t see this supermarket surviving with all the competition out there especially with poor uncaring customer service. For me the perks are mostly the cakes and breads but that won’t save them.

June 8, 2022
Unprompted review
Rated 1 out of 5 stars

Lazy inept management with shocking service

SuperValu Dun Laoghaire is an absolute disgrace. Poorly managed with shocking service delivered by teenagers, young adults with no training.
The management here have no concept or interest in customer care or giving any form of service. As a single person I would spend a minimum of €5000 annually in this store. More fool me. Will go to Tescos up the road in future. At least respectful. Someone in Musgraves needs to take control of the inept managers here. Shocking, rude,ignorant, and seriously lazy

March 3, 2022
Unprompted review
Rated 1 out of 5 stars

Supervalu Balbriggan is the worst

The supervalu in Balbriggan is the worst one I have ever been too. The dates on a lot of the foods is gone off and is left on the shelfs in the hope people don't notice. I was their today and their fresh 4 cheese pasta was gone off by 15 days. Their slimline milk was going off today and that was all of them, 40 + litres. The staff is really bad at their jobs packing shelve or the management have told them to do this to save profit. Everyone should avoid balbriggan supervalu. Every time I go in I find items like this. If by chance you end up there have a look. It won't take you long to find gone off food. Buy nothing though. They don't deserve your business. The worst supermarket in balbriggan, if not all of dublin/Ireland.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Morriseys supervalu Cashel

Morriseys supervalu Cashel: I was at this supervalu yesterday and when I came out my car battery had gone dead. I was so grateful for the support and help provided by Eddie and Eoin (staff of supervalu) and tony ryan (a local man)......without them it would have been a totally different experience! V.impressed with them. Many thanks

February 4, 2022
Unprompted review

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