The food was awful!!! Paid for a two course meal. Well the chicken was edible but that was it. The second course an awful tasting cupcake. Not really what you expect for a two course meal. Nine of us... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality of food, both on offer and at delivery, is second to none. I'm never going back to the Deliveroos and Ubers of the world. The only shame is that Supper only delivers in London, but the f... See more
Truly awful experience, food from Homeslice turned up 2 hours after ordering, in a black cab, stone cold. Still waiting for a refund or even an apology, please avoid and please take note restaurants -... See more
Company replied
Disaster. Delivered on time but missing 2 of our 3 main courses. Difficult to get hold of to tell them, then they blamed the restaurant. Never offered anything other than refund of the 2 missing it... See more
Company details
Information provided by various external sources
Order high-end takeaway online from London's finest restaurants, delivered straight to your home or office.
Contact info
London, United Kingdom
- 0207 052 4337
- contact@supper.london
- supper.london
2.1
Poor
68 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disaster
Disaster. Delivered on time but missing 2 of our 3 main courses. Difficult to get hold of to tell them, then they blamed the restaurant. Never offered anything other than refund of the 2 missing items. They clearly take no responsibility for customers. but charge an enormous delivery fee which they keep even when they fail. Will never use again.
May 23, 2020
Unprompted review
Do not use this app they never…
Do not use this app they never delivered my order and they won’t refund it.
May 6, 2020
Unprompted review
Orders get cancelled without notification
Orders get cancelled without notification, supper cant be reached over the phone. Better off calling the restaurant directly
May 3, 2020
Unprompted review
Worst delivery service I’ve used
Worst delivery service I’ve used. 2hr plus wait for a restaurant that is less than 15 min away from my house. No contact phone number so you can’t even contact them to check the order or cancel - crazy!! Some chat option online but no response in 20 min. I will definitely not order again.
May 1, 2020
Unprompted review
Suspected fraud
Food was cold and they forgot 2 main courses!!! Most frustratingly, there is no phone number to cal and the restaurant did not pick up. Will never use again. It almost felt like fraud...
March 27, 2020
Unprompted review
No custoner service Tel no
March 3, 2020
Unprompted review
Great experience
Great experience.
Not only very professional and polite delivery staff but easy and smooth experience.
February 10, 2020
Unprompted review
I had to use supper on two occasions as…
I had to use supper on two occasions as the restaurant we were going to order from works with them. First time we used them as a company, the order was delayed 2 hours and when I called them about it they said it was a tech issue on the restaurant side and cannot do anything about it. On top of it, the gentleman on the phone was not listening and aggressive, slightly rude.
We had to put another order today where you can chose the delivery time and I got a phone call 5 mins after the delivery time saying the pizzas are just put to the oven. When I contacted Supper rep, I was told via chat that there was a technical issue and restaurant picked it up late. I asked a few more questions but rather than being specific, the rep kept saying the same thing rather than answering my questions. It should not be hard to deliver good customer service being explanatory and understandging surely.
February 18, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.