Surepassdrivingschool Reviews 738

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosted their confidence. Many people highlight the positive user experience, noting the clear instructions and the overall effectiveness of the service in helping them pass their driving tests, often on the first attempt. However, some customers were dissatisfied with issues related to instructor availability and communication, with a few reporting that instructors retired unexpectedly or were difficult to contact. There were also isolated instances where individuals felt their instructors were unprofessional or unsupportive, leading to negative experiences and a lack of progress.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising instructors for their patience,... See more

Service

Users describe positive interactions with service, highlighting instructors who are adaptable, build... See more

Customer service

Clients share positive opinions on customer service, often highlighting the patience, support, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time pass with Janine!

Hey Janine! Thank you so much for being a great instructor which resulted in me passing my test the first time. You had a great approach to classes where you challenged me enough to get the hard stuff out of the way early so everything else felt easy. I also appreciated the constant safety approach in your teaching. You gave really in depth explanation to everything and had a very precise execution to every lesson. But most importantly, when your approach no longer worked for me, you were willing to change, adapt and find new ways that really helped me and help improve my driving skills. And the result was a first time pass with 6 minors. I was extremely proud of this and I am so grateful that you got me from not being in a car to a first time test in 35 hours. Thank you so much!
Love, Jen x

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I took me a while to get to grips with…

I took me a while to get to grips with driving, but when I got it everything clicked into place, and I cant thank my instructor enough, very polite and respectable really professional its been a really good experience and I thank them again

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin was outstanding…

Mark Hawtin was an outstanding instructor for our son. He instantly put him at ease, giving him the confidence and knowledge to build on his skills week after week. We couldn’t have asked for a better instructor for him!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Surepass, sure did…

Had Will Berkley as my instructor and he made me feel at ease throughout lessons and test day. Great guy and got me through it. Thanks Will.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

If you want someone to teach you…

If you want someone to teach you calmly, gives you that extra push and confidence and still allows you to go at your own pace. This is it. Surepass driving school is the place. I just passed

April 15, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Mark Hawtin - fabulous instructor!

My daughter passed her test first time on 6th March. Her instructor was Mark Hawtin in the Northampton area. We couldn’t have asked for a better instructor. Mark was reliable, patient, calm, encouraging, reassuring and knew exactly how to get the best out of her. She really enjoyed her lessons and became a confident, safe driver. On test day she was so well prepared and Mark kept her grounded, calm and confident. I highly recommend Mark and more importantly, so would my daughter.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin Northampton - superstar instructor!

Mark was exactly the instructor my daughter Emma needed, being so calm, patient and supportive while really making her feel like he cared not only about her passing her test but that she would become a good, safe and confident driver. Thank you Mark!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Surepass Mark Northampton

My daughter Isobel was instructed bu Surepass Mark Northampton for her manual driving test. She loved the experience and passed first time. I would highly recommend Mark as your driving instuctor.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Will Berkley

I can’t thank Will Berkley enough. He is a brilliant instructor, would recommend him to anyone, very patient and supportive. After not driving for a few years I finally passed today.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mark was fantastic

Mark was fantastic. He was reliable and calm. Mark was by far the best instructor we had and will be using for my daughter later this year!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Passed today

Passed today ! Alan was truly amazing and I couldn’t have wished for a better instructor, always giving me motivation to keep going. I looked forward to every lesson and now feel confident to drive alone with the skills i’ve been taught! thank you !!!!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I passed with Janine Anderson

I passed my test with Janine Anderson as my instructor. She is extremely kind and was always patient with me even when I kept making mistakes and always reassured me that I had the confidence and skill to pass my test. Thanks Janine.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I passed last month with janine…

I passed last month with janine Anderson!

She is an amazing instructor when I felt like giving up she always pushed me to not give up and didnt let me crush my dreams of passing due to a few hiccups, she was so supportive throughout my lessons and even after I passed, we talked about my dreams of driving and how much it would change my family's life and she made that possible. I wouldn't be where I am now if it wasnt for her, I highly highly recommend surepass and even more so janine, I only had 5 and a half months worth of lessons and id do it all again, thankyou to janine and to surepass 🥰

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Just passed my test today

Just passed my test today, my instructor Will Berkley has been brilliant from lesson one, a very calming and helpful presence to have when you are learning to drive. Always looking to give extra little pieces of information to help you become an even better driver.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I passed first time after 7 months of…

I passed first time after 7 months of learning with Alan! He is an amazing instructor - really patient, supportive and explains everything clearly. He always made me feel calm and confident behind the wheel. Highly recommend Alan to anyone wanting to learn how to drive!!!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy to say I’ve officially passed my driving test! 🚗🎉

I’m so happy to say I’ve officially passed my driving test! 🚗🎉

A huge thank you for making the whole journey smooth, supportive, and stress-free. From start to finish, everything was well organised, and the guidance I received gave me the confidence I needed to succeed.

I couldn’t have done it without the patience, encouragement, and expert teaching along the way. If anyone is thinking about learning to drive and wants a fast, professional, and reliable experience, I’d definitely recommend them!

Regards
Alexandra

February 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look