Surepassdrivingschool Reviews 738

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosted their confidence. Many people highlight the positive user experience, noting the clear instructions and the overall effectiveness of the service in helping them pass their driving tests, often on the first attempt. However, some customers were dissatisfied with issues related to instructor availability and communication, with a few reporting that instructors retired unexpectedly or were difficult to contact. There were also isolated instances where individuals felt their instructors were unprofessional or unsupportive, leading to negative experiences and a lack of progress.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising instructors for their patience,... See more

Service

Users describe positive interactions with service, highlighting instructors who are adaptable, build... See more

Customer service

Clients share positive opinions on customer service, often highlighting the patience, support, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great driving experience for my…

Had a great driving experience for my daughter with Mark Hawtin of this company. Very down to earth and a common sense approach, also kept me informed of progress and suggested lots of support materials. Thanks very much.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin- patient and knowledgeable driving instructor

My daughter received lessons from Mark Hawtin from October 25 to February 26 and has just passed her test first time! Mark is a very knowledgeable, patient instructor with a great sense of humour! He is fab with shy and nervous drivers and helped my daughter feel completely at ease during her lessons. He was flexible around her busy schedule to fit lessons in that suited us and ensured she was well prepared in the lead up to test day. We can't thank him enough and would highly recommend Mark and the Surepass driving school :-) We have been passing Marks details to all her friends and would definitely use Mark again when our son is old enough to drive.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Curtis is an amazing driving instructor

Curtis is an amazing driving instructor I definitely recommend him for anyone learning to drive. He is very calm and explains everything very well. I had a great time learning with him as well as one of my colleagues who also passed with him. He really helped build my confidence on the road and I’m ready to drive by myself now !

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Anthony Gant great instructor

Anthony Gant from Newtown has been a great instructor and has helped me on my way to passing my test this Wednesday just been.
He has been reassuring and helped build my confidence when driving and overall has been a great instructor

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Anthony Gant outstanding instructor

I had Anthony Gant in powys as my instructor and highly recommend. He helped me build confidence behind the wheel and also allowed me to evaluate myself along the way and choose what i feel i need more practice in and not as confident. Brilliant instructor. Very understanding and patient and taken into account im neurodivergent and sometimes struggle taking in verbal instructions. Made a couple slip ups during lessons but always stayed calm and would reassure me when doubting my ability. Passed driving and theory test first time and would highly recommend to anyone looking to do manual driving as great car to learn in.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin - the best instructor

I had Mark Hawtin as my driving instructor from September 2025 to January 2026 and honestly, it’s been a pleasure. After going through three other instructors and plenty of bumps along the road (figuratively and thankfully not literally), it’s safe to say I’ve been around the block.

Mark was hands down the best of the bunch. His calm, positive attitude and unshakable patience were exactly what my nervous self needed. He has a great way of explaining things, never made me feel rushed and somehow turned stressful lessons into something I actually looked forward to.

Thanks to Mark’s guidance, confidence and great sense of humour, I finally felt comfortable behind the wheel. I couldn’t recommend him more learning to drive with him really was a ride!

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Surepass Mark... fantastic instructor.

My daughter had Mark, Northamptonshire, and he has been absolutely fabulous! Organised and accommodated her lesson times round her tight schedule, put himself out to go that extra mile with her. Taught her brilliantly meaning a first time pass and 0 minors!! Wow!! Supported her when things didn't go to plan (2 ... yes 2!! Cancelled tests by the examiners). He put her through her paces to get test ready & related so well to her as a young adult. All round brilliant instructor... we can't recommend him highly enough. She was so lucky to have him. Thank you Mark.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

my experience

my instructor was Mark. He was an amazing instructor made me feel so comfortable with driving and taught me all the rules of the road and answered all my silly questions. He was an amazing laugh and I love having him as my amazing instructor and I’d recommend him any time.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Curtis Baker

Curtis was brilliant so so patient and flexible. Passed in 9 months from scratch when I was still studying full time and working full time afterwards so he was absolutely brilliant. Passed four minors !!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Alan Brooks

Many thanks to Alan Brooks

Passed my test in an automatic car today with Alan, I’m still in shock. Alan has been so patient with me and made me feel so confident and I can’t thank him enough for all his support and help in me passing my test. Thank you

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Neil Kilshaw!

Many thanks to Neil Kilshaw
After having a bit of a rocky start to driving I decided to start lessons with Neil and found learning to drive a much better experience. He is in an excellent instructor, really patient and supportive and has taught me to drive safely with confidence. He really went above and beyond and was determined to get me a test as soon as possible. Which has led me to pass first time today! - Couldn’t recommend him enough.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended Neil Kilshaw

Highly recommend Neil Kilshaw. He has been encouraging, supportive and professional throughout my daughter’s lessons and even invited me to join them on a drive to see her progress. She passed first time, in record time and we can’t thank you enough.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Why Alison kewley is a top driving instructor

I had a crash course with Alison Kewley, was a pleasant experience from the day I started! Wasn’t angry when I did wrong or annoyed just helped me and told me when I was right and wrong. Not only was I learning more minute by minute but she would tell me too repeat what I did wrong until I did right. Highly reccommend!

November 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look