Surepassdrivingschool Reviews 738

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progression. He has been so patient, professional, reliable and genuinely effective driving instructor for my son!
He has built so much confidence with driving on busy roads and taught him to be a safe and thoughtful driver for life!

Thank you again Mark!

My driving instructor was Trish Bailey, she was amazing patient and extremely helpful when it came to helping me on my driving lessons and preparing for my driving test. I most definitely would suggest her for other people looking to drive.

Alan was a great and helpful instructor. The way he spoke really took the pressure off any mistakes or stressful situations. It was a pleasure being taught by him. Could not recommend enough!

Curtis was great, very flexible with times and dates. Passed first time in kettering. The office staff where clear and helpful.

I passed first time and learnt how to drive a manual car with Neil around the St helens area. He was an amazing instructor and would highly recommend to anybody out there looking for instructors.

I learnt to drive manual in Widnes with Vic, she was amazing and helped me pass first time, I have recommended her to all of my friends looking and I genuinely cannot fault her teaching.

I couldnt recommend surepass enough to anyone. There instructors are professional yet re-assuring , especially the instructor i had named Chris Bulpitt. He has been a god send for me and i cant thank him enough for assisting me on passing my test, the advice and tips he gave me were second to none.

Trish, down to earth. Easy to understand and get on with.

Always supportive & helpful

I did an intensive driving course with Surepass and had Chris as my instructor — he was brilliant! Really patient, easy to get along with, and explained everything clearly. He made the whole experience stress-free and enjoyable. Would definitely recommend Chris and Surepass to anyone learning to drive!

I passed my driving test first-time with just three faults after 30 hours of lessons with my instructor David Murdock. He was massively helpful throughout the entire process, constantly providing constructive feedback and being patient and supportive whenever I struggled with something. As someone who was immensely nervous about learning to drive, David quickly made me feel at ease behind the wheel and I ended up actually looking forward to lessons instead of dreading them. I cannot thank him enough and am hugely grateful I decided to learn with Surepass.

I can't recommend Neil Kilshaw enough! I have just recently passed first time after lessons with him. He was always on time, incredibly patient, and created a relaxed and supportive atmosphere. Plus, he explained everything so clearly that I always knew exactly what I needed to do. Thank you for everything Neil!

Neil taught me for 5 months and was a great instructor i wouldn’t have passed if it weren’t for him

Had a great experience learning to drive through surepass, the instructors I had really helped me with my confidence and understanding on how to drive which helped me to pass 1st time with Dan Wood

Have just passed first time with matt holt from sure pass great instructor made everything so easy and simple couldnt ask for a better person to do my lessons with my mrs will be doin hers with him too

Neil was fantastic, very patient and very supportive!

Well done Dan wood. For my 30 hour crash course. Passed with only 1 minor fault. Great teacher, friendly and highly recommended! - Gary

I had a great instructor that made me feel relaxed and I couldn’t have done it without him! Dan wood is amazing!

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Surepass Ltd

Reviews
Surepass Crash Courses

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Nicola Woodham
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting … More

Bastin Kanjirappally
11 reviews·1 photo
a year ago
Very Good training, Road Training is absolutely perfect. Instructor John is very Good Person. I am recommending Sure pass.

Reviews
Surepass Crash Courses

Google review summary
5
4
3
2
1
3.0
(2)
Reviews
Sort by
Most relevant
Newest
Highest
Lowest

Nicola Woodham
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting … More

Bastin Kanjirappally
11 reviews·1 photo
a year ago
Very Good training, Road Training is absolutely perfect. Instructor John is very Good Person. I am recommending Sure pass.
Nicola Woodham
just now
New
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting worried that my test was fast approaching and he told me that I slipped through the net and he would try and squeeze me in here and there!! I unfortunately got poorly and would not have felt safe to drive especially a first lesson in years so I contacted him to cancel albeit last minute. I had to cancel 2 lessons which he moaned about and told me that he was loosing money and I shouldn't cancel at this short notice etc etc!! Extremely unprofessional.
He then advised that i should cancel my test as he wouldn't be able to fit me in and he could rearrange my test for me which is what he did. Once again I didnt hear from him!! So I contacted the head office to ask for a refund and the next day he contacted me asked why I had a problem and he wanted to book lessons....at this point I had completely lost faith in him and in wanting him to teach me to drive as the only time he offered to give me lessons without being chased was when I asked for a refund!! so I said I just would like a refund and he told me that he won't give me a refund and he thought he was being more then fair with me. So I detailed what had happened in my messages back to him and each time he kept coming back with very unprofessional comments.
And the manager of sure pass Michelle Partington is an absolute disgrace in how she treats clients....when I rang again about getting a refund she laughed down the phone at me, was very degrading in all her comments towards me and she told me it was my problem as I should have been reminding him regularly and often that i was still there and wanted to be booked it. She also told me "it was a me problem"!!.

So I booked and paid over £1000 for 30 hours of driving lessons and a test and DID NOT even receive 1 lesson!!! And they wouldn't even refund me!

I did message keith and say I think it terrible what he did by taking my money and not providing the service I paid for! And i said I wonder how many people he has done this too and he messaged back saying he does this all the time!!

So keith Morgan takes your money and walks away so I would definitely avoid going through sure pass and I would definitely avoid using keith as an instructor.

Great driving instructor he got me test ready in 3 months and I passed first time. Would highly recommend

Curtis was absolutely amazing, took me from not knowing a thing to teaching me how to drive in the space of a week. He is really kind and very calm, understanding and helpful and made me feel very at ease.
Nothing is ever too much trouble with him and I would truly recommend him to anyone learning to drive.
Can’t thank you enough Curtis, legend.