Surepassdrivingschool Reviews 739

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosted their confidence. Many people highlight the positive user experience, noting the clear instructions and the overall effectiveness of the service in helping them pass their driving tests, often on the first attempt. However, some customers were dissatisfied with issues related to instructor availability and communication, with a few reporting that instructors retired unexpectedly or were difficult to contact. There were also isolated instances where individuals felt their instructors were unprofessional or unsupportive, leading to negative experiences and a lack of progress.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising instructors for their patience,... See more

Service

Users describe positive interactions with service, highlighting instructors who are adaptable, build... See more

Customer service

Clients share positive opinions on customer service, often highlighting the patience, support, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Driving in Corby/Kettering

Curtis was absolutely amazing, took me from not knowing a thing to teaching me how to drive in the space of a week. He is really kind and very calm, understanding and helpful and made me feel very at ease.
Nothing is ever too much trouble with him and I would truly recommend him to anyone learning to drive.
Can’t thank you enough Curtis, legend.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

My experience

Trish Bailey was the best driving instructor I could have ever asked for! She has a calming presence, a lovely personality and is a good teacher. Trish made me feel relaxed at all times. With Trish’s help I was able to pass my driving test with no minors! I would highly recommend.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Driving instructor

Neil was an absolutely amazing driving instructor!! Was so patient with me all throught learning! He helped me so much more than just teaching me to drive! He taught me everything I need to know about my own car and helped me gain the confidence to pass my test! Thankyou for everything!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Mark H the best!

I cannot recommend Mark Hawtin enough!
What an incredible teacher and person. After such terrible luck with driving instructors I finally found Mark. He’s patience and kindness is highly appreciated in such a stressful situation. As an anxious person he’s belief in me was super helpful and I truly don’t think I would have been able to do it without him. I can’t thank him enough for his support!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Lack of confidence to passing first time!

Came to Anthony with lack of confidence and self doubt with my driving skills after previous instructors. Within the first lesson with him I knew he would be the right instructor for me. He was calm with his persona and actions, I felt comfortable within the first lesson with him and knew I could pass with his guidance. Every lesson I had with Anthony I gained more confidence. I can't thank Anthony enough for his teaching methods and patience he had with me. Passed first time.

(Newtown - Anthony Gant)

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Passed 1st time

I paid for 30 hours upfront with Surepass and was told an instructor would be in touch to book lessons. My instructor, Darrell called to book lessons in which was easily sorted. I was really nervous on my first lesson but was put at ease straight away. Darrell understood my learning style quickly and was able to explain things to ensure I understood (especially when it came to reverse bay parking!). Darrell was very patient and understanding - especially when I made the odd mistake. I made the most of my 30 hours by doing lots of test routes prior to my test and also had lots of practice using our family car with the L plates on. When it came to my test, I felt ready - I passed 1st time, with 2 minors at Atherton Test Centre. Big thanks to Darrell for all of his help, it really has changed my life and given me freedom!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Legend! Calm, Confident and genuine nice bloke!

Having had a couple of fails on my test, and moving house into the middle of nowhere, i decided i had to find a new instructor and try something different. On recommendation from a friend I was put in touch with Mark Hawtin.
I will admit my ADHD makes me a little excitable and messes with my nerves - so effects how I drive, over a short period of intensive lessons Mark quickly identified area i needed to work on and helped me control my excitement and nerves!!
He was very calm and patient and I just wish i had found him before my previous attempts as i am sure i would have had a pink license well before now if i had!
Thanks Mark and Thank-you Surepass.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Neill is an absolutely increadible…

Neill is an absolutely increadible driving instructor so kind and took me on after having bad luck with my old instructor, made sure i was settled and had me passing first time in three months!! Would reccomend him to the world! so supportive and constructive!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark…

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark Hawtin from Surepass Northampton. My daughter was struggling with her previous instructor and really lacked in confidence, she has a test booked for June and was worried about test routes so we wanted make the change and get a local instructor who had the knowledge of the local area and help her on her way to her test.
On recommendation from former work colleague we contacted Mark, we are so pleased that we did! Mark took the time out to visit us at home and introduced himself ahead of her first lesson as he had sensed my daughter was nervous and this really helped put her mind at rest.
On her first lesson she came back beaming and over the moon with having found a kind, patient instructor who takes time to explain things, Mark 100% understands his student and builds a great rapport. Striking a great balance or serious learning yet making it such an enjoyable experience. Honestly the nerves have disappeared.
Mark makes her lesson time so much more practical learning which is enjoyable, relaxed and fun. I can’t believe the difference in her in such a short space of time.
Over the course of her first few weeks with Mark her confidence has rocketed and she actually enjoys and looks forward to her lessons.
She is really looking forward to June, getting on the road with her new found confidence as she believes she can do it now and she takes pride in her lessons knowing that you are always so proud of how far she has come.
The best instructor we know.
Thank you Mark!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

just passed with scott waring

just passed with scott waring, amazing instructor and very patient, he’s taught me a lot, and took me on very last minute and got me ready for my test! much appreciated from him!!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional driving school and instructors.

I had lessons with Chris from surepass Wigan and I failed my test and then the instructor went very unprofessional and put down my skills and got rid of me even though I had been a client for serval months and always payed on time. Very unprofessional driving school and instructors wouldn’t recommend stay away.

August 20, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Josh,

I appreciate you taking the time to share your feedback, though I’m sorry to hear it was a negative experience. I have spoken with your allocated instructor and reviewed the communication between you both.

From my perspective, I feel your comments may not fully reflect the situation. Chris was willing to continue your lessons and take you for another test. You booked a test on a date when he already had another pupil scheduled, and he explained this to you. He also shared, diplomatically, that there was still some work to do before you were fully test ready. By your own acknowledgement, nerves also played a role in the faults recorded on your last test.

That said, I truly wish you the very best with your new instructor and in your future lessons.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Trish Bailey

Trish Bailey, Atherton, I had a great couple of months from her, she really brought my confidence on and simplified driving for me and personalised her tutoring to fit my way of learning, very chatty and friendly and let the lessons be independent only advising and talking me through it only stepping in if absolutely necessary.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and convenient

Easy and convenient if you have no clue when it comes to finding an instructor. They allocate you an instructor, book your theory and test for you and you just sit back and wait until you want to start the lessons with your instructor.
My instructor Chris Bulpitt was supportive and really helped with my confidence to get me to test. Thank you Chris! I couldn’t have done it without you!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant driving instructor

Scott Waring based over in Nuneaton, has been a brilliant instructor teaching me how to drive the past 8 months. He taught me many things about driving and how to easily manoeuvre the car. A brilliant instructor would recommend

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin based in Northamton was…

Mark Hawtin based in Northamton was outstanding with our kids, from under confident learners to confident passed drives.
We have experienced many instructors through this journey and hands down Mark was far superior to anyone we have trusted our kids too!
Both of our kids have unique learning needs and Mark made their driving journey very easy and obtainable.
I would highly recommend Mark and as a parent am very grateful for his help.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Instructor Mark Hawtin - Highest recommendation possible.

Highest recommendation possible.
5 instructors later - we found Mark Hawtin who we title … Best instructor for neurodivergent teenagers, in the whole wide world, ever in the world!

Two of my teenagers have now passed their tests with Mark. Both have unique learning styles with SEN needs. Mark took time and care to understand their personalities and taught them in a way that made sense to their brains.

Mark consistently delivered clear and confident teaching in all aspects of driving and road safety. My kids came home happy and energised, never knocked or deflated. Mark built them up and shaped them into confident road users.

Good teachers are a gift, we have an enormous level of gratitude to Mark and feel blessed in finding such a brilliant instructor.

With 100% confidence, any parent nerves will be eradicated. Mark genuinely invests in your teenager and their confidence to drive.

Lastly, thank you Mark. My kids say you’re the best instructor ever and i totally agree. You are a total legend!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I booked my lessons with Su. I really struggled to retain information and dont tend to learn the typical way, whether through nerves or my disability making me exhausted. Su was more than patient, continually adjusting to my learning capabilities and never ran out of ways to either show me how to do a manoeuvre or understand the rules of the road. Su went above and beyond and I passed my test because of her abilities as a instructor,perseverance and believing in me even when I didnt. I would highly reccomend Su and do to anyone requiring a great instructor!
Thankyou Su

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Scott Waring

i had my driving lessons with Scott Waring and was brilliant. He explains things really well and after every lesson i always felt like i had learnt something new and like i had achieved everything possible throughout every lesson. i would highly recommend him to any new learners and i do not have a bad word to say about him

August 23, 2025
Unprompted review

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