Surepassdrivingschool Reviews 739

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and effective teaching methods, which significantly boosted their confidence. Many people highlight the exceptional service and user experience, noting clear instructions and a supportive learning environment that made the process enjoyable and stress-free. However, some customers also noted issues with communication and organization, particularly concerning instructor availability and scheduling. A few other people also felt that the company's management was unhelpful and unprofessional when addressing concerns or requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be very positive and enjoyable. Many reviewers highlight the supportive... See more

Instructions

People report positive experiences with instructions. Many customers praise their instructors for being... See more

Service

Customers had positive experiences with service. Many reviewers expressed gratitude for instructors who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting supportive, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Test day!! …

Today was the day of my test and my instructor Mr Mark Hawtin you took the time to make sure I was ready for anything you gave me the confidence I needed to pass and I will forever be grateful thank you again SurePass driving school!! I will always recommend you!!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish driving school

I started driving lessons with an instructor called Aaron in 2023 from Surepass Driving School.
Every week we did the same things so when it came to my tests I wasn't prepared for it and failed my tests.
His car was broken all the time and had no power so going uphills you really had to put your foot down, you were lucky if it was doing 30 mph.
My last test I did was in a car that I wasn't use to. It was the 1st time that I had driven that car. It had no power and the the reverse gear was different to the other cars that I had driven beforehand.
I phoned Surepass and they said to take it up with Aaron but I can't get hold of him and it was them that employed him.
I wouldn't touch Surepass with a barge pole and I'm thinking of sueing them as the money I spent was from my beloved dad who died in October 2020.
The other thing about Aaron was he used to shout if you did anything wrong, also he would leave me to drive on the Mold to Denbigh road while falling asleep.

August 18, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Gaenor,

Thank you for taking the time to share your feedback. It was myself you spoke with yesterday, and I appreciated the opportunity to discuss your concerns in detail.

During our conversation, you mentioned the lessons you took with Aaron two years ago and expressed your dissatisfaction with them. I sincerely apologised for your experience and explained that had we been made aware at the time, we would have been able to look into the matter and take appropriate action to support you.

As I mentioned on the call, the instructor in question is no longer with us. While I have made a note of your concerns, there is unfortunately little we can do at this stage, and I suggested you may wish to contact the DVSA if you decide to pursue the matter further.

You also explained that you are seeking a refund for those past lessons. I again expressed that, had we been notified while the lessons were ongoing, we would have been in a better position to investigate and potentially resolve things more effectively. Reporting it two years later does limit our ability to act.

That said, I am genuinely sorry that you feel the service you received did not meet your expectations. I wish you the very best with your continued learning and success with your new instructor.

Kind regards,
Michelle Partington
Customer Service Manager
www.surepassdrivingschool.com

Rated 5 out of 5 stars

Honestly Trish was soo supportive

Honestly Trish was soo supportive, I had previously had a difficult experience with another driving instructor which made me uneasy driving but Trish really helped me to grow confidence in driving. I can’t thank her enough, she taught me more in a few months that I had learnt in a year with my other instructor. I passed first time and I’m soo grateful!!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Driving Lessons — Lee Morris

I had the luck and privilege of having Lee Morris as my driving instructor for a driving test in St. Helens. As tests are hard to come by, I was forced to come to St. Helens for the driving exam, and Lee was super accommodating in preparing me for it in just 2 weeks. Success was the result! A very heartfelt thank you to Lee!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a absolute amazing experience…

I had a absolute amazing experience with my surepass driving instructor Neil kilshaw, going from a shacking mess with no clue how to even start a car to a confident driver in a matter of months, Neil was so kind and patient with me from start to finish and I would highly recommend him to anyone, thank you for everything!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent instructor. I would highly recommend!

Claire is an exceptional driving instructor! She created a calm and stress-free environment during our lessons, which really helped me feel at ease behind the wheel. Her patience, expertise, and encouragement made a huge difference in my learning experience. I felt supported and confident throughout, and I'm so grateful for her guidance. I highly recommend Claire to anyone looking for a driving instructor who truly cares about their students' success. Thanks, Claire, for helping me pass my test!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Boss

I booked the 30hr course and had victoria who i could recommend to anyone, really informative and helpful. She was dead calm when i would stall the car or struggle and help me calm down and feel confident on the road. The course was also really good value for money. Nice one Victoria for the help👍

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Dan wood from Chorley

I had my driving lessons with Dan wood in Chorley and found his lessons to be really enjoyable and useful. Dan created a really relaxed but informative environment for me to learn. I can’t give Dan any criticisms he was really flexible with arranging lessons and got me test ready within 14 hours of lessons and I pass first time.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Dane Hodgkinson

My driving instructor was Neil based in st Helen’s. Couldn’t fault him what so ever. Passed with 16 hours of lessons. Would highly recommend him to anyone.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Scott waring

My instructor was Scott and he really helped me. He was very patient with me and helped me really understand.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

My driving instructor was Claire and…

My driving instructor was Claire and she was amazing. She was incredibly patient and encouraging, helping me build my confidence in driving. Claire made learning to drive a great experience. I would highly recommend learning to drive with Claire

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Would like to say a massive thank you…

Would like to say a massive thank you to Dan wood on the way you have presented your self and stuck to everything he had said would happen from pick up to passing to back home again I’ve enjoyed being able to talk about my worries in driving without feeling like a failure so thanks again to Dan wood and his team I would highly recommend sure pass for anybody who is willing to learn

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly couldn’t have asked for a…

I honestly couldn’t have asked for a better instructor. I learnt with su! From day one, she was so patient, calm, and encouraging — exactly what I needed to build my confidence behind the wheel. Not only did she help me pass my test, but she also became a real friend along the way. Every lesson felt relaxed but focused, and she always believed in me, even when I doubted myself.

If you’re nervous about learning to drive or just want someone who truly cares, I can’t recommend her enough. Thank you so much for everything — I’ll genuinely miss our lessons!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to su hampton…

My instructor su hampton was a great instructor. Always on time to pick me up for my lessons, always helpful whenever i needed help with anything. Would highly recommend her if you need to have a instructor you wont go wrong. Never thought i would be on the road but thanks to su i am.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Big thanks to Dan Wood who got me…

Big thanks to Dan Wood who got me through my test on the first time. What a guy, very patient with me and I couldn’t have done it without him. He came along on the test and helped with my nerves.
Will definitely recommend sure pass to others and hope they get Dan as their instructor

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I had Neil Kilshaw as my instructor and he was patient and nothing but reassuring the entire time i was learning to drive.I would strongly recommend him.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Matt was amazing!!

My driving instructor was Matt and he was amazing!! Passed within a couple of weeks of learning with him and always felt extremely relaxed with no pressure. Would highly highly recommend Matt as your driving instructor especially if you are a bit nervous about driving!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I successfully passed my driving test…

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particularly at roundabouts—Mark immediately put me at ease. In less than three months of lessons with him, I was able to achieve what had previously felt impossible. I truly could not have done it without Mark’s support and expertise. He is an outstanding instructor. So all I can say is THANK YOU!

July 29, 2025
Unprompted review

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