Surepassdrivingschool Reviews 739

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and effective teaching methods, which significantly boosted their confidence. Many people highlight the exceptional service and user experience, noting clear instructions and a supportive learning environment that made the process enjoyable and stress-free. However, some customers also noted issues with communication and organization, particularly concerning instructor availability and scheduling. A few other people also felt that the company's management was unhelpful and unprofessional when addressing concerns or requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be very positive and enjoyable. Many reviewers highlight the supportive... See more

Instructions

People report positive experiences with instructions. Many customers praise their instructors for being... See more

Service

Customers had positive experiences with service. Many reviewers expressed gratitude for instructors who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting supportive, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, was easy and accommodating, lessons are informative and learning was easy. Mark Lyons (Plymouth) was always friendly and helpful and really helped me achieve my goals. 10/10 would recommend.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Sure pass and Neil Kilshaw

My experience with Surepass was exceptional. My instructor was Neil Kilshaw and from my first lesson up until my test he gave me the confidence to not only succeed but to pass my test, which I did on my first try with Neil! Top quality service and and it’s clear that they’re not there to rinse people and give unnecessary lesson but they’re there to help people and the quickest and best way possible. Thanks again to Neil he’s a great instructor and an even better bloke, Grade A service and I would recommend him to anybody looking to get there driving journey started or to fine tune previous skills

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

This instructer was like no other he made everything feel so simple and if you didn't understand he wasn't unhappy to repeat what he meant.

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instructers eventually passed yesterday. Definitely could not have done it without him. 30 hour course well taken money well spent.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to…

A fantastic experience from start to finish, was allocated an instructor as soon as I paid the deposit. Cannot recommend Chris Bulpitt enough, extremely patient and gave me the confidence I needed. Passed 1st time. Thank you very much Chris!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Calm, reassuring and quality teacher!

Had Mark Hawtin as my instructor who stepped in last minute when my usual instructor from another company let me down! Was on the verge of cancelling this test as I had no time for practise before but thank god I didn’t as Mark got me through it!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Su Hampton

Iv been having lesson for 2 years gone for my test twice and failed, so I rang sure pass and they put me with a fantastic woman who brought me out my comfort zone and gave me the confidence I needed! In just 2 months she helped me pass my test! I can’t give her enough praise! Su is a brilliant instructor and Beautiful human being thankyou!

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Victoria - Widnes

I did my learning with Victoria based in Widnes. This was by far the most I had enjoyed doing my driving lessons, I learnt really quickly (20 hours) and passed! Victoria is extremely kind, patient and an excellent teacher. You will always feel as calm as possible learning by her side, I couldn't recommend her more. Thanks again!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I passed my test today in plymouth test…

I passed my test today in plymouth test centre with the help of Mark Lyon’s, i could not recommend mark enough, He’s been the most patient, supportive and calm instructor and makes everything so clear and easy to understand. As someone who suffers with anxiety he’s made getting my Pass a breeze and actually made me enjoy my lessons.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

I started learning as a really nervous driver convinced I'd never actually pass my test. I told surepass I'd like someone considerate of my nerves and they assigned me Dan Wood. He was brilliant from the start. I made many (very silly) mistakes and he never lost patience with me whilst still helping me learn from them and fix my errors. I've recommended surepass (especially Dan) to a couple people I know already and will continue to do so.

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

30 hour intensive driving course - first time pass!

So I booked the 30 hour intensive driving course and spread my lessons over 5 days - just a couple of weeks before my test. I had next to no driving experience but Alan of Surepass got me up to scratch in no time. He was super-friendly, patient and knew exactly how to get me to the level I needed to be at before taking my test. I've passed my test today (which was my first attempt). Can't thank Alan and Surepass enough for helping me obtain my license quickly and for a great price too.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I passed my test first time thanks to…

I passed my test first time thanks to Daryl, such a lovely guy and very patient. He really took the time to make sure I was comfortable and that I understood everything. A credit to the company! Thanks again Daryl!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great driving instructor

Really enjoyed my lessons with Trish. She made me feel comfortable and was patient from the very start. Really pleased to of passed first time and that’s all down to Trish’s great communication and instructor skills.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Best instructor.

I had scott waring as my instructor he is so cool calm and supportive from day 1. He never waste time like other instructor does for the money cause he always care about the students lesson rather than anything else. He is that good he sometime sacrifice his personal time and come for us if we need any extra help throughout our lesson. Overall he is great instructor thank you for your help.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

my instructor was Neil Kilshaw in my…

my instructor was Neil Kilshaw in my opinion the best one around I would not of passed without his skill and patience he’s so kindhearted and will help u thru anything on the road could not of asked for a better guy to help me with my driveing I will be recommending him to anyone I know that wants to drive

July 3, 2025
Unprompted review

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