Surepassdrivingschool Reviews 739

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and effective teaching methods, which significantly boosted their confidence. Many people highlight the exceptional service and user experience, noting clear instructions and a supportive learning environment that made the process enjoyable and stress-free. However, some customers also noted issues with communication and organization, particularly concerning instructor availability and scheduling. A few other people also felt that the company's management was unhelpful and unprofessional when addressing concerns or requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be very positive and enjoyable. Many reviewers highlight the supportive... See more

Instructions

People report positive experiences with instructions. Many customers praise their instructors for being... See more

Service

Customers had positive experiences with service. Many reviewers expressed gratitude for instructors who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting supportive, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Driving Instructor

I had Scott Waring as my driving instructor (Hinckley) genuinely couldn't recommend him more. Every lesson he set out a clear plan as what we were going to improve on and how we were going to do that. He was very patient and calm which made my lessons very enjoyable to the point I was looking forward to my lessons every week. Passed my test first time due to his great teaching. Thank you!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s…

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myself. His teaching style is clear and calm, which helped me build confidence each lesson. If you’re looking for someone who genuinely cares about your progress and wants you to succeed, he’s the one to go with. Thank you so much for getting me over the finish line!

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Neil Kilshaw was my instructor…

I can’t recommend Neil enough! He has been brilliant from day 1 and gone above and beyond to help me during my driving. I’ve gained so much confidence and learnt so much from him! Thanks Neil!!!🚘

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Surepass – big thanks to Chris!

did the 20-hour Fast Pass with Surepass and had Chris as my instructor. He was great throughout — gave clear feedback, kept me focused, and helped me stay calm. He was also really flexible with his schedule, which made things easier.

Passed first time and definitely recommend Chris if you’re looking to learn.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Neil was my driving instructor and…

Neil was my driving instructor and honestly couldn’t of asked for a better instructor honestly always wanting the best for my learning and always never letting me give up when I couldn’t achieve a certain skill.i honestly I am so thankful and grateful of how much Neil has helped me throughout my driving

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Trish

Trish was my driving instructor and there was never a dull moment with her. She made me feel so confident in driving and taught me very well. Thankyou for teaching me, i highly recommend

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

my instructor was Trish

my instructor was Trish, she made me feel so confident and more comfortable when driving and always drove me to be the best i could be. couldn’t of asked for anyone better so happy!!!

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

Keith Morgan was very unprofessional &…

Keith Morgan was very unprofessional & moody. Doesn’t have a very good attitude to young women. Definitely wouldn’t recommend.

May 1, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Karen,

I am sorry to hear your experience with Surepass wasn't a good one. I would like to hear more about your experience and to try to help, if you can contact me direct either by email: michelle.partington@surepass.biz or by phone: 07723405084.

Many Thanks
Michelle Partington
Customer Service Manager
Surepass Ltd.

Rated 5 out of 5 stars

Sue my instructor was amazing very…

Sue my instructor was amazing very knowledgeable and informative, she knows how to build confidence in learners and communicates perfectly but most importantly she is patient....I had other instructors in the past and the difference was night and day, thankyou for all your hardwork sue

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

PASSED FIRST TRY

I had Mark Lyon’s as my driving instructor in Plymouth.
I had my driving test today and passed with 0 faults first try!
Feel brilliant, Marks an amazing instructor!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Scott Waring

Scott made me feel very relaxed and at ease. From never trying to drive to passing in 7 months. I would highly recommend Scott to anyone looking to learn to drive.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top instructor

I was with Scott Waring since turning 17 in February and I could not of asked for a better driving instructor he taught me things I never knew on the road and was the most patient person. I would recommend anyone to use Scott as their driving instructor

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top driving

Mark hawtin was the instructor for my partner loice and he did a great job! Really made her feel at ease after her limited time driving in the UK (recently moved here) she needed refresher lessons just to get road confident on British roads! Thanks Mark you’ve really helped her confidence!

May 21, 2025
Unprompted review

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