Surepassdrivingschool Reviews 739

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and effective teaching methods, which significantly boosted their confidence. Many people highlight the exceptional service and user experience, noting clear instructions and a supportive learning environment that made the process enjoyable and stress-free. However, some customers also noted issues with communication and organization, particularly concerning instructor availability and scheduling. A few other people also felt that the company's management was unhelpful and unprofessional when addressing concerns or requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be very positive and enjoyable. Many reviewers highlight the supportive... See more

Instructions

People report positive experiences with instructions. Many customers praise their instructors for being... See more

Service

Customers had positive experiences with service. Many reviewers expressed gratitude for instructors who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting supportive, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

739 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great instructor

My son has recently passed his driving test with Trish Bailey, she was a great instructor always turned up on time for lessons and was accommodating when he had to change days due to work. Would definitely recommend sure pass and Trish.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Passed my test today

Passed my test today. Did an intensive driving course with Mark Lyons and he was brilliant. Mark was very calm throughout the course, patient and informative. He helped me overcome most of my driving anxiety. Thanks Mark!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

the bestttt

i couldn’t have asked for a better instructor than neil, he’s amazing at what he does and is also just such a lovely person who made me feel really calm and confident while driving. i would highly recommend him to anyone looking!!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company for instructors...

Scam company for instructors...
I worked wuth this company for 2 years. They were not too great with giving me students but would take their money out on time. I had to arrange my own students from recommendations, family and friends. They lure you into signing the contract by saying you will be making fortune but then forget about you and don't bother with giving you any students or business. When I resigned from the company. They were very unhelpful in providing me the proof of working with them and driving their car without any claim or accident saying they are not obliged to do so.
They charged me £700 to leave their company even after my contract was finished. They put me on auto renewal without informing me. When I refused to go on it . I was fined. Instructors please read your terms and conditions carefully before you sign the contract.
Manager at sure pass isn't very helpful. She becomes very rude and arrogant if you request her for anything in writing.
Keep in mind instructors if you have any disagreement with any learner over anything. This company is very unsupportive and will make every effort to pin you down.
Do not work with this company.
Don't waste your time and money.

April 18, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Saima,

Thank you for your feedback. As a driving school, we do offer a pupil guarantee written into the contract. If this guarantee had not been fulfilled, you could have made a claim against it.

It is also written in our terms that to give notice at the end of the term, one month's notice is required. From what you have said, it appears you neglected to do this, and so the contract auto-renewed, which, according to our terms, incurs buy-out fees.

Regarding your feedback about the letter of no claims, as we are not an insurance company, this isn't something we are able to provide. This would have been explained to you at the time.

We take all complaints very seriously. It sounds like you may have received a few complaints from pupils and didn't feel supported through this process. For this, I can only apologize.

Thank you again for your feedback, and we wish you good luck with your future endeavors.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

A credit to the industry

We have been with Scott Waring after a bad experiences with a previous instructor.
From day one scott has been exceptional with my daughter. Her confidence behind the wheel has increased dramatically and she has just passed her test with ONE minor! I would recommend Scott to anyone and he is a credit to the industry.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

amazinggggg

Neil is absolutely brilliant. He is super lovely and calm. He’s a very good teacher and he made sure that I was ready to take my test with confidence. I’ve recommended him to all of my friends and family. I’m going to miss him and the lessons so much. Thankyou Neillll 🥰🥰

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Tony Haines

After failing numerous times many years ago I eventually decided to give it another try. Thanks to Anthony Haines patience and words of encouragement I passed first time with Anthony as a new instructor. Reliable, patient, calm, gave positive encouragement and ensured each lesson wasn't boring with lots of different routes covered and aspects of driving skills.
Would certainly recommend *****.
Thanks for all your help, relaxing vibes when needed and encouragement in helping me pass Anthony Haines and sorry it's taken a while to write this review, I've been busy enjoying my new found freedom thanks to you.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

My lessons with Neil Killshaw

My lessons with Neil Killshaw at SurepassDrivingschool were everything but boring! He tought me so much and made driving so much easier for me. He isn’t one to shout and is such a lovely person to have as a teacher.
I would highly recommend sure pass for anyone learning to drive ⭐️ ⭐️⭐️⭐️⭐️

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my instructor Dan…

I am very happy with my instructor Dan Wood he he was one of the main reasons i have passed. Excellent driving instructor and really helps you with what you are struggling at i highly recommend him like i said he is the main reason i have passed

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent instructor

After trying a few different driving instructors, I finally found Neil. His instruction and advice was clear and delivered in the right way, always constructive supportive, his manner is friendly which allows you to build your confidence. I would highly recommend Neil as an instructor and would like to thank him for ensuring I had all the tools to be able to pass my practical and theory tests under his instruction.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Passed First Time

Passed First time with surepass in Plymouth. My instructor was Mark, he was full of knowledge and explained everything in a way I would understand. We went over everything on the test over and over, until I was confident. I would recommend Mark if you are looking for lessons in Plymouth

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Tried booking an instructor in which…

Tried booking an instructor in which after 6 weeks of zero contact I've chased them up to be told someone would be in contact within 48 hours which they failed again I rang another 48 hours later to be told someone else will be in touch then! To be told the following day there a no instructors in my area & I should look elsewhere.
Wasted 8 weeks of my time when I literally have the money & time to get it all boxed off asap.

Thanks for wasting hours I won't get back.
I won't be recommending to anyone & will also make sure they're avoided by anyone looking for recommendations.

Used this company 10+ years ago & I'd give them 5/5 back then. Shame I don't know what happened along the way but you lost yourselves.

April 30, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Chris,

Thank you for your feedback and I am very sorry to hear of your experience. You were unfortunately allocated to 2 instructors who were out of area and this wasn't fed back to the office quick enough.

I'm sorry we couldn't help and wish you the best of luck in finding an instructor.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Full 5 star rating

Full 5 star rating, I had my lessons with mark from sure pass in the Plymouth region, mark is a very good instructor very clear and went through everything you need to do to get passed. I did a one week course for 30 hours and passed first time. We’ll worth you money this company.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t have had a better experience

I couldn’t have had a better experience learning to drive with Tony. From my very first lesson he was so supportive, patient and kind and really helped me build my confidence up behind the wheel. He knew I was so eager to drive so he made sure my lessons were filled with things not only to help me pass but also to help me be a confident driver on the road. If you want an encouraging, knowledgeable and patient instructor I couldn’t recommend Tony more (plus he has a great sense of humour which is always a plus!).

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Passed my practice test today

Passed my practice test today, not my first attempt due to mistakes on my part but I cannot fault my instructor Mark Lyons in Plymouth. Pure professionalism from my first lesson.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Trish was an amazing instructor

Trish was an amazing instructor that help me learn to fully drive a car and to pass my test. Was very helpful making me learn on the detail I needed to learn the most.
Would highly recommend Trish to everyone

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

trish is the way to go

trish has been the best help with me over the last couple of months helping me build on my skills with driving as she’s managed to help me build all my confidence and help me past my test with only 3 minors!

April 22, 2025
Unprompted review

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