Surepassdrivingschool Reviews 738

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosted their confidence. Many people highlight the positive user experience, noting the clear instructions and the overall effectiveness of the service in helping them pass their driving tests, often on the first attempt. However, some customers were dissatisfied with issues related to instructor availability and communication, with a few reporting that instructors retired unexpectedly or were difficult to contact. There were also isolated instances where individuals felt their instructors were unprofessional or unsupportive, leading to negative experiences and a lack of progress.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Instructions

Reviewers highlight positive aspects of instructions, consistently praising instructors for their patience,... See more

Service

Users describe positive interactions with service, highlighting instructors who are adaptable, build... See more

Customer service

Clients share positive opinions on customer service, often highlighting the patience, support, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

738 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Surepassdrivingschool

I would like to say a huge thanks to Will Berkley for helping me pass my test first time, after only 10 lessons. Will was always patient, encouraging, and flexible around my college hours, and I can't recommend him highly enough. Regarding, Rocco.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Surepass - Mark

I came to mark extremely nervous about learning how to drive. Mark was punctual professional and exceptional at teaching me how to drive. Admittedly it had taken me a lot longer than others but mark was patient and honest about how I was getting on. I’m thankful to say I’ve passed 1st time and I would strongly recommend you choose mark as your instructor! Thank you Mark

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I started a 20hr crash course with…

I started a 20hr crash course with Alison kewley and I had the best experience with her. She was very informative on the areas where I needed work on and we got straight into it. She helped me pass first time and I would highly recommend her to anyone who is looking at passing there test first time as she has a great success rate.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

David murdock

Passed my test with Surepass first time last week with David Murdock as my instructor. David was brilliant and the perfect fit for me to learn to drive. He did everything at my pace and gave me control right from the beginning. He always explained things in detail and was always aware and able to pick up on any mistakes or habits forming and always came across in a friendly manner in his approach to correcting things. His communication was great and everything went smoothly as soon as I was assigned to him. He gave me advice on how I should take my lessons which ramped up the closer I got to my test and it provided me with the best results I could get. Best instructor I could have asked for and would recommend him to anyone.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

My son has just passed his test first time with Neil Kilshaw! What an amazing experience he has had ! Neil went above and beyond for him, the support, communication and professionalism was outstanding! Even when his test was cancelled the night before he managed to sort another test the day later!!Only took 4 months of lessons and he’s passed! I will definitely be recommending Neil to everyone. Honestly can’t thank him enough.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin - Highly Recommended

Mark was recommended by a friend after we were let down by a previous instructor. He is a brilliant communicator, flexible and was patient with my son (as he fixed some bad habits that had been formed). Mark always made me feel that he had everything under control. He was committed to getting my son to the driving test stage as soon as possible, where he passed first time. Thank you, Mark!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Dan Wood was an amazing instructor got…

Dan Wood was an amazing instructor got me all the way through my test which resulted in a pass with no minors. He was there to teach me how to drive for my test and how the roads can be outside of a test don’t think I could have passed with anybody else. Thanks for all the hard work Dan

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Dave Vyse Driving Instructor 10/10

Couldn’t recommend Dave Vyse enough! An amazing driving instructor, teaches you your knowledge about driving, and everything you need to know/do to pass your driving test. Been a massive help with everything!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin

Mark really helped improve my confidence with driving I will definitely be recommending to my friends looking for a instructor

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Do read Terms and conditions of this…

Do read Terms and conditions of this company
Dont pay them any money upfront
Do your theory and perception test first ,pass this then continue (as they don't give refunds )
Good luck

November 17, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

HI Michael,

Thank you for your feedback.

I am unsure of the circumstances of your feedback as it is not clear. I can confirm, we do have a refund policy which is outlined in our terms and conditions.

If you would like to discuss your concerns further, you can contact me on 0800854140.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Recommendation for Trish Bailey

Couldn't recommend Trish Bailey enough!! She toke me on from a different instructor being really nervous and un-confident and she soon changed this. Passed First time today with only 3 minors. Thank you again Trish!

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Want to warn other people especially…

Want to warn other people especially parents with young people wishing to learn to drive to avoid this company at all costs especially covering the North West. They agree to get you through the test, allocate a driver & you begin to pay. 3 months & over a thousand pounds later you get a call from Ange in the office telling you your instructors retiring so not unexpected & can no longer accommodate. Journey over ! Beware this scam especially at this time of year when people pay for lessons as Christmas presents as it makes it so much worse when it's a young person. They'll start but won't finish so it's a complete waste of monet, time & effort. Continuity is what you want from a driving school .. you won't get that thru Surepass nor will you get a pass. AVOID AT ALL COSTS

November 14, 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Nicola,

Thank you for your feedback. The decision to retire in this instance was unexpected, and I sincerely apologise for any inconvenience this has caused.

Please be assured that Angela explored all available options to enable your daughter to continue her lessons. Unfortunately, on this occasion, we were unable to secure an alternative instructor.

Once again, I am very sorry for the disruption this has caused, and I wish your daughter the very best with her new instructor.

Kind regards,
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Surepass instructor David 10/10

Very easy to book and organise through Surepass. Could not have asked for a better instructor than David Murdock, an all round nice guy and a very good and patient instructor, he explained things very well and if I didn’t understand he would explain in other ways until things became clear. He was happy to let me focus on what I felt I needed to work on, planning this into the lessons. He was always positive, encouraging and really made my experience of learning to drive both enjoyable and easy. I could tell David was genuinely happy for me when I did pass my test. Could not recommend David any higher to anyone in Liverpool/the surrounding area.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Dan Wood from Surepass driving school…

My son's driving instructor was Dan Wood from Surepass driving school. From the first lesson to the last he was brilliant and easily the best instructor he has ever had. He would highly recommend him to anyone looking for a first class instructor and you wont go wrong learning with Dan.
Thanks from Luke.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend - Neil Kilshaw

I would highly recommend Neil Kilshaw, if anyone’s looking for an instructor he’s incredible, I had 6 months of lessons and passed recently, he is a very good instructor, thanks for everything Neil !

November 4, 2025
Unprompted review

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