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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its ease of use, intuitive design, and helpful features, making it ideal for beginners and academic projects alike. Many appreciate the efficient customer service, quick response times, and the staff's positive and professional approach. However, some people were dissatisfied with certain limitations, such as image compression issues and the inability to restore deleted answers within the free response limit. A few users also mentioned the absence of specific features like conditional questions or bot prevention.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's completeness, power, and wide... See more

Website

Consumers find the website to be positive, highlighting its simplicity, clarity, and intuitive design for... See more

Customer service

Users describe positive interactions with customer service. Many customers appreciate the professional, kind,... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers frequently mentioned the kindness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Survio is that kind of platform that really is the best for beginners. It's easy to understand and when there is a problem, the customer support will help you right away. The questionnaire evaluation... See more

Rated 4 out of 5 stars

I’m currently using Survio for a school project. The design is great, it offers many useful options, and it’s really easy to use. However, I was quite disappointed with the photo quality. My research... See more

Rated 4 out of 5 stars

The platform is easy to use and the customer service easy to reach and very responsive. What was missing is a feature that makes the survey harder for bots to enter.

Rated 4 out of 5 stars

The user interface is very nicely designed, the skip to question based on answer logic is great unfortunately when you are designing a survey and want to validate a participants based on first yes or... See more


Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Survio is an international and next generation survey software.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am very satisfied with this software

I am very satisfied with this software. It is simply to use it. I can not describe any of disadvantages.

February 2, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

very easy to use software for surveys

very easy to use software for surveys. Many possibilities for adjustments. Great for university surveys.

January 26, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a pleasant day
Kind regards,
Survio

Rated 5 out of 5 stars

Great tool to create a survey

Great tool to create a survey. Many forms to choose from. Intuitive guide through the whole process. Fast reply from customer service in case of questions.

January 25, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio and that you are satisfied with our customer support.
Have a pleasant day
Kind regards,
Survio

Rated 4 out of 5 stars

It is very easy to use

It is very easy to use, customer care replies immediately and is very helpful. It is professional in work and survey templates are also very professional

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

data protection

They dont have a DPO and claim to transfer our personal data to the US, which is not legal anymore in UE, if you dont use SCC.
EDIT AFTER SURVIO RESPONSE: thats exactly the problem, Privacy shield is gone, not allowed anymore. SCC now is operations.

December 8, 2020
Unprompted review
Survio.com logo

Reply from Survio.com

Hello, and thank you for your feedback.
Survio transfers data to the US, but only to companies that comply with the principles of data protection imposed by the privacy shield network. Regarding the collection of personal information, we abide by the regulations imposed by EU legislation, European Council legislation and local Czech Republic legislation.
Regards,
Survio

Rated 3 out of 5 stars

good to use

good to use, but limited access when it's not free trial. 100 responses doesn't sound like a lot across a lot of questionnaires. Disappointed this wasn't pointed out much clearer.
Functionality is very good however (very easy and user-friendly to set up a questionnaire).

December 3, 2020
Unprompted review
Rated 4 out of 5 stars

This tool is very usefull to collect…

This tool is very usefull to collect answers from a big number of particpants.

November 26, 2020
Unprompted review
Survio.com logo

Reply from Survio.com

Hello, thank you for your feedback. It's much appreciated. Have a pleasant day!
Best regards,
Survio

Rated 5 out of 5 stars

Survio is a very good free website…

Survio is a very good free website where you can create surveys. The design is great and at the beginning you have a tutorial that explains the basics

November 19, 2020
Unprompted review
Survio.com logo

Reply from Survio.com

Hello, thank you for your feedback. It's much appreciated. Have a pleasant day!
Best regards,
Survio

Rated 5 out of 5 stars

Great for online testing of your pupils

We discovered this software and decided to use it as a way to get online test fro our school to be able to grade our pupils. It's very user-friendly and the customer support is exceptional.

November 16, 2020
Unprompted review
Survio.com logo

Reply from Survio.com

Hello, thank you for your feedback. It's much appreciated. Have a pleasant day!
Best regards,
Survio

Rated 4 out of 5 stars

I am using this tool as a student

I am using this tool as a student, I think there should be special offers for students to learn how to use the tools and features of the website and gain loyal customers but it is expensive.

November 12, 2020
Unprompted review
Survio.com logo

Reply from Survio.com

Hello, thank you for your feedback. It's much appreciated. Have a pleasant day!
Best regards,
Survio

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