The Sussex Heating Care Company Reviews 

180
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, professional, efficient, and knowledgeable, making interactions pleasant and comfortable. Many highlight the excellent and efficient service, noting prompt arrivals, thorough work, and effective problem resolution. People appreciate clear communication and the company's willingness to go the extra mile. Consumers frequently express high satisfaction and a strong intent to reuse the company for future needs, often recommending them to others. This positive experience covers reliable annual servicing, new installations, and quick problem rectification, solidifying their reputation as a trusted provider.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, friendliness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross is a very reliable and pleasant person, who is efficient and knowledgeable and does the job extremely well. He has installed a new boiler for us and has serviced our heating system for a few y... See more

Company replied

Rated 5 out of 5 stars

Fantastic people. After calling multiple other companies, being hung up on, never getting a call back or simply the people on the phone being rude, we found The Sussex Heating Care Comp... See more

Company replied

Rated 5 out of 5 stars

I had my boiler installed by Ross at The Sussex Heating Care Company in 2020. Every year l get a reminder that the annual service is due. They are a family run service and for me they are first class.... See more

Company replied

Rated 5 out of 5 stars

Amazing company who couldn’t have been more helpful when my boiler and tank broke down. They were able to see me within 24 hours after adding me onto to a full days work. Excellent communication and... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler and Heating Service

Written by the company

We provide boiler and central heating installation, service and repair in Bognor and the surrounding area. We are available day and night for all your central heating and hot water needs. If you’re looking for a new boiler or boiler replacement in Bognor or the surrounding area then look no further. Take a look at our website to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(180)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We moved to Bognor last year and we hired Ross to complete a boiler service and a gas safety check on the cooker for us. We've just had Ross back again to do the annual boiler service. He is a very professional and knowledgeable engineer and we had excellent communication throughout the process. I'm sure we'll be using his services for many years to come - I can highly recommend The Sussex Heating Care Company.

May 10, 2024
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you so much for your comments. We hope to give a 5 star service from start to finish. See you again next year.

Rated 5 out of 5 stars

I was impressed by the expedient…

I was impressed by the expedient response to my request for an urgent boiler service.
Communication was excellent and the job done on time.

May 10, 2024
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you for your review and pleased we could help you out.

Rated 5 out of 5 stars

Professional and honest

Exceptionally professional and tidy. I always appreciate Ross’s advice and honesty. Highly professional and his knowledge shows the years of experience he has behind him.

May 2, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you so much for your review. We always aim for a 5 star service at every visit!

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Punctual and left everything clean and tidy.
Highly recommended

May 1, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you! We look forward to working with you again.

Rated 5 out of 5 stars

I have used Scott for the last 3 yrs…

I have used Scott for the last 3 yrs and I'm very pleased with his work. Very polite proficient. Always letting you know what is happening. His prices are very fair.a great family run business that I hope will go on for years to come.

May 1, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you! We always strive to give a 5 star service from start to finish. See you again next year!

Rated 5 out of 5 stars

I love when you experience a super…

I love when you experience a super reliable and professional tradesperson. Ross has fixed and now serviced my boiler a couple of times, dealing with him is always quick and efficient.

April 26, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you Jenni! It was a pleasure doing your service and look forward to working with you again.

Rated 5 out of 5 stars

I had a problem with the Boiler losing…

I had a problem with the Boiler losing pressure so called Ross and he popped round and rectified it and all is good so far.
He is so reliable and helpful.

April 5, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you so much for your review and glad we could help. Look forward to working with you again.

Rated 5 out of 5 stars

Thanks Sussex Heating Care Company

Ross was here on time, serviced my boiler, replaced a thermostat and gave me some great advice about keeping my energy bills down. Ross is my go to every time. Efficient friendly service at a really fair price. Many thanks Ross and Kate.

April 2, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

You are always welcome. Thank you for your kind words and we will see you for a service again next year!

Rated 5 out of 5 stars

The Sussex Heating Care Company

Ross is extremely knowledgable and efficient, keeps you well informed at all times and when there is a problem supports throughout you until the issue is fixed. Finding out we had a main gas valve fault from a standard service was a tad shocking, nevertheless Ross organised and ensured the main boiler manufacturer was primed and able to come and fix the issue within 24 hours, ensuring we had additional mobile heaters if needed. Super efficient and manages expectations 100%. Many thanks Ross for sorting the issue for us with minimal disruption. Strongly recommend Ross and the Sussex Heating Care Company for all your gas boiler needs.

March 27, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you so much for your review. We look forward to working with you again.

Rated 5 out of 5 stars

Ross is so reliable and good at what he…

Ross is so reliable and good at what he does. We can really trust him to do what needs doing and not overcharge us for his services. He’s also very nice! I would recommend him to anyone.

March 25, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you Hilary! We think that our customers are very nice too. See you again next year

Rated 5 out of 5 stars

Sussex Heating Care

Sussex Heating Care are easy to contact, always helpful and courteous and provide detailed quotations. The work is carried out to a high standard and there is never a feeling that the job is being rushed. Communication is great, with appointment reminders, arrival time updates and follow up messages to ensure satisfaction with the work performed.

March 22, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you. We are always happy to help. See you next year

Rated 5 out of 5 stars

Great service, timely response

Ross responded super-quick to my request for investigating a leaking boiler at my tenants' house. Sorted within a day, and at reasonable cost. Happy tenants, happy landlord.

Mike

March 19, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you Mike! We are happy that we could help.

Rated 5 out of 5 stars

Fantastic job of transforming badly fitted pipework

Ross did a fantastic job of transforming our boilers pipe work which was very badly fitted and looked a bit of a mess. It is now looking like a work of art and not an embarrassment. His attention to detail and professionalism is second to none. He takes pride in his work and the customer service is outstanding.

February 27, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Great review, thank you. See you next year for the boiler service.

Rated 5 out of 5 stars

Reliable and helpful

Ross fitted my central heating and boiler. He also services it every year for me. He is hard working and reliable. When I have a problem the company will sort it for me. Thank you Kate and Ross.

February 19, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you Tania, it’s always a pleasure coming back to service the boiler, see you next year

Rated 5 out of 5 stars

Prompt

Prompt, efficient service no hiddens costs, recommended highly

February 12, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you for using The Sussex Heating Care Company. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Brilliant company

Brilliant company, fast at responding to questions, turned up when they said, extremely efficient and attentive. Will certainly use them again.

February 2, 2024
Unprompted review
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Reply from The Sussex Heating Care Company

Thank you for the great review, see you next time

Rated 5 out of 5 stars

Excellent service and attention to…

Excellent service and attention to detail for our boiler service. Very professional and knowledgeable with all aspects explained

May 9, 2023
Unprompted review
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Reply from The Sussex Heating Care Company

It’s great to hear happy customers. See you next year for the boiler service.

Rated 5 out of 5 stars

Cannot rate this company highly enough.

Cannot rate this company highly enough.
Friendly , professional service .
Excellent communications and quality workmanship.

May 11, 2022
Unprompted review
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Reply from The Sussex Heating Care Company

Thanks for such a great review, it was a pleasure working for you and replacing your boiler. We always try to provide a 5 star service. We’re glad you’re pleased with the job.

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