The Sussex Heating Care Company Reviews 

180
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, professional, efficient, and knowledgeable, making interactions pleasant and comfortable. Many highlight the excellent and efficient service, noting prompt arrivals, thorough work, and effective problem resolution. People appreciate clear communication and the company's willingness to go the extra mile. Consumers frequently express high satisfaction and a strong intent to reuse the company for future needs, often recommending them to others. This positive experience covers reliable annual servicing, new installations, and quick problem rectification, solidifying their reputation as a trusted provider.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, friendliness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross is a very reliable and pleasant person, who is efficient and knowledgeable and does the job extremely well. He has installed a new boiler for us and has serviced our heating system for a few y... See more

Company replied

Rated 5 out of 5 stars

Fantastic people. After calling multiple other companies, being hung up on, never getting a call back or simply the people on the phone being rude, we found The Sussex Heating Care Comp... See more

Company replied

Rated 5 out of 5 stars

I had my boiler installed by Ross at The Sussex Heating Care Company in 2020. Every year l get a reminder that the annual service is due. They are a family run service and for me they are first class.... See more

Company replied

Rated 5 out of 5 stars

Amazing company who couldn’t have been more helpful when my boiler and tank broke down. They were able to see me within 24 hours after adding me onto to a full days work. Excellent communication and... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler and Heating Service

Written by the company

We provide boiler and central heating installation, service and repair in Bognor and the surrounding area. We are available day and night for all your central heating and hot water needs. If you’re looking for a new boiler or boiler replacement in Bognor or the surrounding area then look no further. Take a look at our website to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant and professional heating engineer

Ross has been absolutely amazing for the work that has been completed for the house. Quick to respond and did a brilliant job on all of the new heaters and pipe work. Very tidy and super friendly and brilliant workmanship. Would definitely recommend to everyone.

February 21, 2022
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you Sully, it’s been great carrying out the work for you. We strive to provide a 5 star service with each and every job.

Rated 5 out of 5 stars

Professional and Reliable Gas Central Heating Install

Big thanks to Ross and the team for their professional and efficient service and at a very competitive price. My project was in it's early stages, which required Ross and Ben to be flexible with the brief. They rose to the challenge brilliantly and went the extra mile to anticipate other works by other Contractors and made efforts to make things as easy as possible going forward. An excellent job done. Five star service. I will be using them again without hesitation for a future gas installation.

February 3, 2022
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you for using The Sussex Heating Care Company. Hearing how happy our customers are makes the job all the more worthwhile and rewarding.

Rated 5 out of 5 stars

Professional heating engineer

Ross is very professional and always arrives on time . He has managed to get our underfloor heating working much more efficiently and effectively than it has done in the past . Would quite happily recommend him for any heating matter.

February 3, 2022
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you for using The Sussex Heating Care Company. It was a pleasure restoring your system to full efficiency and I look forward to maintaining it for years to come.

Rated 5 out of 5 stars

Ross installed and repositioned new…

Ross installed and repositioned new boiler/heating/shower system as well as replacing radiators and valves.I can highly recommend the company for their hard work and effort due to the many additional issues they came across throughout the job. They ended up with extra work which was not apparent at the start, returning at the weekend to ensure the system was completed,and up to the high standards Ross expects of himself.I would recommend this company to family and friends.

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler & thermostat Installation

Ross installed a new boiler, Nest thermostat and vertical radiator for me. Very polite, cheerful and friendly. Top quality standard of workmanship. Work completed within the estimated timeframe, all rubbish removed and house left clean and tidy.
Also fixed a leaky tap for me, which wasn't originally asked for
Many Thanks

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Looking for a replacement boiler

Looking for a replacement boiler, Sussex Heating Care Co came round very swiftly and spoke us through different choices and budgets. We were able to choose and tailor our job to suit us. Ross and Ben were clean, tidy and showed great workmanship. We are more than happy with our new combi boiler and radiators and are reaping the benefits. Nothing was too much trouble and they were both very approachable. Highly recommend The Sussex Heating Care Company.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great service & Communication. Good value for money

We are new home owners with an old boiler no longer working, once I had given Ross a call he was round as quick as he could to have a look and give us a quote. After discussion we decided to go with putting the boiler in the airing cupboard instead of the loft, Ross ensured we were still able to make use of the cupboard which was great for me! We are so pleased with the work that has been carried out and are very happy with our new heating system, we came home everyday to no mess and communication was great. I cannot recommend the Sussex heating care enough. Thank you for our lovely warm home :)

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Hats off to this company and…

Hats off to this company and particularly the Ross the CEO! Not only was the advice given for the new system spot on, but the installation, commissioning and testing was very good. Now i have a safe reliable system, that works perfectly, and i am sure will save me a lot of money. The standard of workmanship was second to none. i will always revert to this company if i need any further advice and work done. Thank you and the team Ross!

As an update, Ross had recommended that my heating system needed flushing out. He undertook this operation with a minimum of fuss and WOW what a difference it made to the heating system! there is a huge reduction in the gas consumption and the heating is only on a fraction of the time it was before. Well done again Ross, you just keeping going up in my estimation.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work. Highly recommended.

March 20, 2021
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you, it was a pleasure working for you. See you again soon.

Rated 5 out of 5 stars

Outstanding Professional Service

Ross has been servicing our boiler and heating system since we moved in 5 years ago. The annual servicing is a requirement for house insurance. The service we receive is impeccable, professional and thorough. No worry service as they contact you just before the service is due.

March 17, 2021
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

Thank you for such a great review, we try our best to deliver on a 5 star service

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Managed to book in the morning after contacting them. Very friendly and helpful. Resolved the issue quickly.

March 9, 2021
Unprompted review
The Sussex Heating Care Company logo

Reply from The Sussex Heating Care Company

We’re glad you’re happy with the job, we strive to provide a 5 star service. Thank you for a great review.

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