I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... See more
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See what reviewers are saying
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... See more
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The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... See more
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I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
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Company details
About Suttons and Robertsons - Victoria
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, SW1, London, England, United Kingdom
- 0333 240 5806
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant service every setp of the way
January 31, 2026
Reply from Suttons and Robertsons - Victoria
We’re delighted to hear you were happy with the service throughout. Thank you for sharing your feedback. We look forward to welcoming you back again.
S&R - Victoria
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet very personable and lovely to speak with.
S&R are a reputable and well established dealer in luxury items, I will be sure to recommend their services to my friends and family 🤝
January 31, 2026
Reply from Suttons and Robertsons - Victoria
We’re so pleased to hear you had such a lovely experience with us in Victoria. Gita and the reception team will be delighted to read your kind words, and it’s great to know you found the service both professional and personable. Thank you for recommending us to your friends and family. We look forward to welcoming you back in the future.
My experience at Suttons and Robertsons. Great Service…
My experience at Suttons and Robertsons was totally satisfactory. Kerry was helpful, friendly and very professional . I was selling unwanted pieces of gold jewellery the process was completed in one day including the money arriving in my bank account on the same day.
January 29, 2026
Reply from Suttons and Robertsons - Victoria
We’re pleased to hear you had such a positive experience with us. Kerry will appreciate your kind words, and it’s great to know the process was smooth and completed so efficiently. Thank you for taking the time to share your feedback.
I had a very pleasant experience at… Suttons and Robertsons
I had a very pleasant experience at S&R, Ruth was respectful and explained things very well. I liked that she was complimentary about the jewelries I was selling. Very fair offer, willing to give written quote out and professional service. I felt I got a very fair value for the items so I was happy to get it done and move on. Thank you Ruth.
January 25, 2026
Reply from Suttons and Robertsons - Victoria
We’re so pleased to hear you had such a positive experience with us. Ruth will really appreciate your kind words, and it’s great to know you felt the process was clear, fair, and professional. We look forward to welcoming you back again.
Pleasant and transparently honest
Pleasant and transparently honest.
They offered a clear process with no complications, and I would recommend this company with no reservations.
January 22, 2026
Reply from Suttons and Robertsons - Victoria
It’s great to hear the process was clear and hassle-free for you. Thank you for the recommendation, we really appreciate it.
My experience was amazing
My experience was amazing. It was really professional and friendly. I will use their service again.
January 15, 2026
Reply from Suttons and Robertsons - Victoria
We’re so pleased to hear you had such a positive experience and found the service both professional and friendly. Thank you for your kind words. We look forward to assisting you again.
First experience of selling jewellery
First experience of selling jewellery. Fabulous customer service, explained everything, genuine and honest. Left feeling confident that I had made the right decision with what I chose to sell and not to sell. Can highly recommend this company.
January 16, 2026
Reply from Suttons and Robertsons - Victoria
Thank you for sharing your experience. We’re pleased to hear our team made your first jewellery sale clear, reassuring, and straightforward, and that you felt confident in the decisions you made. We appreciate your recommendation.
Bad communication
My item could not be authenticated for some reason, which is fine. I was informed my parcel would be returned to me on Friday, a label was created online at 19:00 that evening, I assumed my parcel would be sent Saturday instead, it was not and this was not communicated to me, I had to call the office on Monday morning to be told my parcel was not sent but would be sent today, my parcel was not sent until after the daily post off cut of time , despite saying I needed my parcel for the next day I was going on holiday and no one would be home, I was assured my parcel would arrived Tuesday before 1pm
January 12, 2026
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for taking the time to share your feedback.
We are sorry to hear that the communication around the return of your item did not meet your expectations. While the authentication outcome itself was communicated clearly, we understand how important timely updates are, particularly when delivery timing is critical.
We continuously review and refine our internal processes to ensure clearer communication and smoother handling of returns, especially where tight timeframes are involved. Your comments have been noted as part of that ongoing improvement.
We appreciate you raising this with us and thank you for your patience throughout the process.
Ruth was amazing
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely personality that helped me make my decision to go with this store.
January 11, 2026
Reply from Suttons and Robertsons - Victoria
Ruth will be delighted to read this — thank you for sharing such kind feedback. We’re so pleased she was able to explain everything clearly and put you at ease, especially for your first pawn loan. Your confidence in choosing us means a great deal. We look forward to assisting you in the future.
another very positive experience-…
another very positive experience- excellent customer service and friendly staff. would definitely recommend!
January 6, 2026
Unprompted review
Reply from Suttons and Robertsons - Victoria
It’s great to hear you had another positive experience and enjoyed the friendly, attentive service. Thank you for the recommendation; it’s always appreciated.
Shop with confidence!
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting jewels and the quality of their stock is excellent. Lovely Jeanette was very polite and professional. In all substance, this is a reputable business which inspires confidence. I will certainly shop here again.
Get yourself a gift! 😁
November 20, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you so much for your fantastic review! We’re delighted to hear that you found so many beautiful pieces on our website and that you’re enjoying your gorgeous ring. It’s wonderful to know that Jeanette and the team at our Victoria branch made you feel so welcome and confident during your visit.
We truly appreciate your kind words about the quality of our stock and our service. Your recommendation means a great deal to us, and we very much look forward to welcoming you back again soon. Enjoy your purchase – and we couldn’t agree more, everyone deserves a little gift!
Very polite
Very polite, easy to deal with and straightforward.
Good service, highly recommend.
November 14, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your kind review. We’re really pleased you enjoyed the experience and appreciate the recommendation. We look forward to welcoming you back in the future.
Very comprehesive check prior to…
Very comprehesive check prior to sale.Polite prompt service explaining all matters.
Thankd
December 9, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your kind review! We appreciate your feedback and hope to assist you again soon.
Good experience
I had a great first experience with S&R. The staff were friendly and helpful, making everything simple and hassle-free.
November 28, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you so much for taking the time to share your feedback! We're delighted to hear that your first experience with S&R was a great one. It’s wonderful to know our team made everything friendly, helpful and hassle-free for you.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Kasia was really lovely and very…
Kasia was really lovely and very helpful. I would certainly return.
October 8, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your lovely feedback. Please don't hesitate to get in touch if there is anything we can help with.
Professional
Professional, quick and polite service from start to finish. Highly recommended.
November 25, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your great feedback. We are delighted you had a great experience transacting with us.
First class Pawnbrokers.
The entire team are consummate professionals, courteous, highly knowledgeable and efficient.
I would strongly recommend Suttons and Robertsons Victoria.
November 14, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Your feedback about our Pawn Shop London service is greatly appreciated. We will pass your kind comments on to our Victoria store team. Please don't hesitate to get in touch if we can help with anything else, buy, sell or loan.
Professional
I dealt with Kasia who was diligent, and professional. I would like to think what they offered me was fair.
November 15, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Reply from Suttons and Robertsons - Victoria
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Very helpful man assisted us with all…
Very helpful man assisted us with all our items without rushing us
November 7, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that you are pleased to hear our Victoria Staff could provide you with a helpful service.
We look forward to hearing from you in the near future.
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