I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... See more
Company replied
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See what reviewers are saying
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... See more
Company replied
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... See more
Company replied
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
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Company details
About Suttons and Robertsons - Victoria
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, SW1, London, England, United Kingdom
- 0333 240 5806
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that you are happy with the price and service you received.
Quick and easy friendly services
May 2, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that the process was quick, and the service that you received was friendly.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons - Victoria
Thank you for your review.
We are pleased to hear that we could provide a helpful service.
If we can assist you in the future, please do get in touch.
Very fast process.
April 26, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that the process was smooth and quick.
If we can assist in the future, please do get in touch.
Very quick with money transferred to…
Very quick with money transferred to bank. Very efficient in whole process. I would recommend them.
April 15, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that we could provide you with an efficient service.
If we can assist in the future, please do get in touch.
Excellent service, friendly and knowledgeable staff
I had to use Sutton and Robertsons to generate some emergency funds. I was given very good prices. Super fast payments too. All staff members are very friendly, respectful and empathetic to your situation. I have to give a special shout out to Ruth, she went above and beyond to provide an excellent service and is a real credit to Sutton and Robertson. Thanks for everything
April 7, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that Ruth could provide you with friendly and a prompt service.
We look forward to hearing from you in the near future.
Swift professional service
February 28, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased that we could provide a swift and professional service.
We look forward to seeing you in the near future.
I’m very upset
I’m very upset. I had no trouble sending my package or getting my money but the follow up service is awful. No one is replying to my emails on how to pay back the loan. Please help! I don’t want to lose my item as it’s an heirloom.
January 14, 2025
Reply from Suttons and Robertsons - Victoria
We are very sorry to hear about this. This doesn’t reflect our after-sales service at all.
We can confirm our team has attempted to contact you regarding your loan in the last 48 hours, though we have not received a response as of today.
Please do contact our Victoria Store directly on victoria@suttonsandrobertsons.com or 03332405806 to discuss your loan agreement. Our team is ready to assist you and ensure that your item is taken care of.
We look forward to hearing from you.
It was a quick way to arrange some…
It was a quick way to arrange some cash. However the interest rates are very high.
February 5, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your review.
Our interest rates are competitive against most high street lenders and closely monitored.
If we can assist you in the future, please do get in touch and we will be more than happy in assisting.
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We look forward to hearing from you in the near future.
Great experience!
Great customer service, clear instructions and support. Fantastic experience all round.
January 16, 2025
Reply from Suttons and Robertsons - Victoria
Thank you very much for your positive review.
We are pleased that we could provide you with a fantastic experience.
Excellent service
Excellent service.
All my enquiries were answered to my satisfaction and I was very happy with prices given and the punctual
payment received.
January 16, 2025
Reply from Suttons and Robertsons - Victoria
Thank you very much for your honest review.
We are pleased that you are happy with your purchase.
Excellent Service
I had an excellent experience. Starting from the back and forth Emails describing my time piece, up to when I eventually popped into the boutique in Victoria! My initial contact Cy, who encouraged me to visit the boutique, was very professional and my eventual meeting with Kasia went very smoothly . She understood the sentiments and emotional connections I had with my timepiece owned for over 23 years..we bonded over the discussions and I registered about 40 minutes later. I felt good and confident that Suttons and Robertsons was a place I could trust with my prized belongings. I had so many questions and worries going in, but came out feeling confident and happy to have found the right place to secure a loan against my precious timepiece. I appreciate the experience very much. This is why I called it an excellent experience. Thanks!!
January 11, 2025
very good stuff
January 7, 2025
Reply from Suttons and Robertsons - Victoria
Thank you very much for your kind review.
We look forward to hearing from you soon.
Excellent service.
Excellent service.
Took a chain in to sell, was seen straight away and was given a good price.
December 22, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are pleased to hear that our team could provide you with a timely service.
Please do get in touch if we can assist you in any way further.
I was attended by a very knowledgeable…
I was attended by a very knowledgeable professional, and the whole process was conducted in a timely and precise manner
December 17, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are pleased to hear that our team could provide you with a timely and precise service.
Please do get in touch if we can assist you in any way further.
Good services
December 11, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your positive review.
We are glad that we could provide you with a good service.
We look forward to hearing from you soon.
Excellent !!
I had a couple of watches I wanted to sell, and took them in and dealt with Kerry at Victoria Street. She was friendly, professional and knew what she was talking about. The transaction was seamless and this was down to Kerry. I recently took another one to her and the customer service was exemplary. Can't recommend highly enough.
December 6, 2024
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are thrilled to hear that Kerry could provide you with excellent customer service that met your expectations.
We hope to see you again soon.
Very quick and efficient service
Very quick and efficient service. Would highly recommend.
November 21, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are thrilled to hear that our team could provide you with a quick and efficient service.
We look forward to hearing from you in the near future.
Friendly, professional service
The assistant manager Ruth greeted me as I walked in, and was very courteous and professional at all times. Most of all I felt safe entrusting her with my family’s jewellery. I thought the price she offered was very good and left feeling supported, and that the experience and result was a win win. A rare thing in today’s world. Highly recommend!
November 8, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for taking the time to leave a review.
We are pleased to hear that Ruth could provide you with a professional and courteous service, we will pass this review onto Ruth.
We look forward to welcoming you into one of our stores in the near future.
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