I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... See more
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See what reviewers are saying
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... See more
Company replied
Having known Hopkins & Jones for many years as Sutton. I can say without a doubt that Hopkins & Jones is a fantastic company. Very professional, friendly and fair. In difficult Financial Times for man... See more
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Company details
About Suttons and Robertsons - Victoria
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, SW1, London, England, United Kingdom
- 0333 240 5806
4.7
Excellent
125 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly, professional service
The assistant manager Ruth greeted me as I walked in, and was very courteous and professional at all times. Most of all I felt safe entrusting her with my family’s jewellery. I thought the price she offered was very good and left feeling supported, and that the experience and result was a win win. A rare thing in today’s world. Highly recommend!
November 8, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for taking the time to leave a review.
We are pleased to hear that Ruth could provide you with a professional and courteous service, we will pass this review onto Ruth.
We look forward to welcoming you into one of our stores in the near future.
Exceptional professionalism and a beautiful ring!
My experience with S&R began with efficient initial emails back and forth with Harvey online to confirm the ring was in the store and if resizing would be possible. Upon arrival in the Victoria store, we were greeted by Kerry who was warm, welcoming and very knowledgeable about the ring I wanted to purchase and the diamond market. She answered all questions we had with ease and had a very personable and friendly manner! The whole experience was wonderful from start to finish - highly recommend.
November 7, 2024
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you very much for taking the time to leave a review.
We are pleased that both Harvey and Kerry could provide you with helpful and insightful customer service.
We hope you enjoy your new purchase, and we look forward to welcoming you into one of our stores in the near future.
Kerry was wonderful and extremely…
Kerry was wonderful and extremely helpful throughout the whole process.
November 7, 2024
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you very much for leaving a positive review.
We are pleased to hear that Kerry could provide a helpful service.
We look forward to welcoming you into one of our stores in the near future.
Reliable
Suttons have been known to my family for 60 years. They give excellent service and are fair with appraisals. I thoroughly recommend them.
October 17, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are thrilled to hear that you are pleased with the appraisals that we offer.
We look forward to welcoming you into one of our stores in the near future.
Prompt and professional service.
October 11, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for taking the time to leave a review.
We are pleased to hear that our Victoria Team could provide a prompt and professional service.
If your require any further assistance, please do get in touch.
5 Star service
I have used both the online service and visited the store in person - the service on both occasion has been excellent ( 5 star service). I sold some gold and they guided me through each step. Kerry provided excellent customer service. I would highly recommended Suttons and Robertson.
October 12, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for taking the time to leave a review, we greatly appreciate it.
We are pleased to hear that both Kerry and our Online Team provided you with excellent customer service, we shall pass this review onto both the Online Team and Kerry.
We look forward to welcoming you into one of our stores in the future.
Very pleasant member of staff and good…
Very pleasant member of staff and good to talk to. My first time pawning. Sadly, interest rates for the Loan was astronomical and incredibly high. However I understand this is not the sales person’s fault at all.
September 10, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for taking the time to leave a review!
We are glad to hear that you had a positive experience with our staff.
We understand that loan interest rates can be challenging, and we appreciate your understanding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out and we will be more than happy in assisting.
Efficient staff.
Efficient staff.
Straight forward process.
The atmosphere was enlivened by radio.
September 20, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are pleased to hear that our Staff could provide an efficient and straight forward process.
We look forward to speaking to you in the future.
Great experience
Great experience. From the online quote to finalising the transaction in store, all ran smoothly.
September 17, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your review.
We are glad that we could provide you with a great experience.
If you require any further assistance in the future, please do get in touch.
Friendly & efficient
Friendly, efficient service, swift decisions & payment.
Would use again.
September 11, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your positive review.
We are thrilled to hear that we could provide you with a friendly and efficient service.
We look forward to seeing you again soon.
The lady who attended to me was very…
The lady who attended to me was very courteous and
knowledgeable
August 22, 2024
Reply from Suttons and Robertsons - Victoria
Thank you very much for your kind review.
We are thrilled to hear that we could provide you with a knowledgeable and courteous service while with us.
If you require any assistance in the future, please do get in touch and we will be more than happy in assisting.
Great service thank you
July 21, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your positive feedback.
We strive for providing great customer service, and we are thrilled to hear that you were pleased with the service you received.
If you need any assistance in the future, please do get in contact and we will be more than happy in assisting.
Professional and expedited customer…
Professional and expedited customer service; resorting to alternative customized solutions for each client's needs.
June 13, 2024
Reply from Suttons and Robertsons - Victoria
Hi there Eric,
Thank you for your positive feedback.
We are pleased that we could adapt our services to suit yourself.
If you ever need assistance in the future, please do get in touch and we will be more than happy in assisting.
Friendly and helpful servuce
June 4, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your kind review, David.
We are pleased that we could provide a friendly and helpful service, if you need any assistance in the future, please do get in touch and we will be more than happy in assisting.
Very friendly and service
May 10, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review. We are glad that we could provide you with a friendly service.
If you need any assistance in the future, please do not hesitate to get in touch and we will be more than happy in assisting.
Really friendly staff
Really friendly, Ruth made sure the process was smooth and kept me highly informed of all the terms and conditions. Excellent customer service !
May 5, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review, Simon. We are glad that Ruth could assist you with a professional and friendly manner.
If you need any assistance in the future, please do get in touch and we will be happy in assisting.
Attentive and professional service.
March 28, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your kind words, Christopher. We will pass your feedback onto the Victoria Store team. If we can assist you in any way in the future, please do get in touch and we will be happy in assisting.
I am really happy
I am really happy, they have an excelent services and the customer services is just wonderful, I got everything at the right time, Thank you very much I highly recommend
February 29, 2024
Reply from Suttons and Robertsons - Victoria
Thank you Elizabeth for the great feedback.
We're glad to know that you received everything you needed exactly when you needed it. Thank you very much for your recommendation.
If there's anything else we can do to continue exceeding your expectations or if you have any questions in the future, please don't hesitate to reach out.
Good service
February 12, 2024
Reply from Suttons and Robertsons - Victoria
Thank you for your positive feedback about your experience with us, please feel free to get in touch if we can help with anything else.
Excellent discreet service
Excellent discreet service. Friendly trustworthy professional staff to advise and assist.
Highly recommended to anyone who wishes to raise funds quickly.
You will not be disappointed.
January 8, 2024
Reply from Suttons and Robertsons - Victoria
Thank you, Barbara for your positive review.
We are delighted to hear that you have had a positive experience with us.
Should you need any further assistance or have more questions in the future, please don't hesitate to get in touch with us.
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