I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... See more
Company replied
Having known Hopkins & Jones for many years as Sutton. I can say without a doubt that Hopkins & Jones is a fantastic company. Very professional, friendly and fair. In difficult Financial Times for man... See more
Company replied
Company details
About Suttons and Robertsons - Victoria
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, SW1, London, England, United Kingdom
- 0333 240 5806
4.7
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great communication and fast…
Really great communication and fast transfer. Office is lovely, had a glass of water on a hot day and was helped out with clear explanations and documents.
Very prompt. A lot less hassle than selling online but of course the rest depends on your needs and your item.
July 25, 2022
Unprompted review
Reply from Suttons and Robertsons - Victoria
We are very pleased you had a great experience in one of our stores. Thank you for leaving a positive review.
Many thanks
Suttons and Robertsons
Great service, exceeded all expectations
Great friendly service and Ruth went out of her way to obtain what I was looking for and to keep me informed.
June 14, 2022
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your positive comments. We are delighted you had a great experience and we will pass the feedback on to Ruth. We hope to see you in one of our stores again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.