I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... See more
Company replied
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... See more
Company replied
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
Company details
About Suttons and Robertsons - Victoria
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, SW1, London, England, United Kingdom
- 0333 240 5806
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service start to finish
Great service from my enquiry to my purchase. Clear instructions on the process, options I had to make my decision, and friendly atmosphere at the Victoria store. Easy to find. Reassurance that you are buying quality authentic items.
November 4, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that our Victoria Store team could provide you with a friendly service.
We look forward to hearing from you in the future.
Liam and Ruth were extremely…
Liam and Ruth were extremely professional and helpful .
There is clear instructions and communication every step of the process.
I would use them again .
October 22, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased that Liam and Ruth could provide you with a professional and helpful service.
We look forward to hearing from you in the future.
Overall good experience
Overall good experience, kasha from the Victoria branch was very professional and nice.
October 11, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that Kasia could provide you with a professional service.
We look forward to hearing from you.
Kerry was beyond helpful and clear with…
Kerry was beyond helpful and clear with explaining the process of selling my Jewellery. Without doubt the best :
August 9, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased that Kerry could provide you with a helpful service.
We look forward to hearing from you in the future.
Was helpful and professionaly look…
Was helpful and professionaly look after. Amazing staff will give them 10/10
September 3, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your wonderful review.
We are glad to hear that our staff could provide you with a professional and helpful service.
Reply from Suttons and Robertsons - Victoria
Thank you very much for your positive review.
We are pleased to hear that our staff could provide you with a friendly positive experience.
We look forward to hearing from you.
Ruth was amazing
Ruth was amazing, kind, caring, thoughtful and thankfully guided me through the process. Ruth also explained everything in detail me. I thank Ruth for her time, lovely energy, knowledgeable and the consultation process. I felt incredibly comfortable with her. A big thank you.
August 16, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your wonderful review.
We are pleased that Ruth could provide you with an amazing service.
We hope to hear from you in the future.
excellent service
August 10, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you in the future.
It was a very professional service and…
It was a very professional service and was really helpful would throughly recommend my friends and family
August 13, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your wonderful review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you in the future.
The service end to end was very professional and efficient
The service end to end was very efficient and professional. The initial quote received by Suttons and Robertsons was over 20% more than others that I had enquired with.
My jewellery was sent to the Victoria branch and was received on a Saturday. The Assistant Manager (Ruth) was very helpful. Even though she was not able to process my payment on the same, she was very transparent about this and prioritised it for Monday.
End to end, it was a very seamless process and I would definitely return to Suttons and Robertsons in the future for any buying/selling.
August 12, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your wonderful review and for choosing Suttons and Robertsons. We’re delighted to hear you found our service professional, efficient, and transparent, and that Ruth at our Victoria branch was so helpful. We pride ourselves on offering competitive quotes and a seamless process for jewellery buying and selling, and we look forward to welcoming you back in the future.
Very professional
Very professional. I felt confident I was doing the right thing for me.
August 10, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that you were happy with the professional service that you received and that you felt it was right.
We look forward to hearing from you.
The assistant who looked after me was…
The assistant who looked after me was very efficient and helpful
July 30, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your kind feedback. We are delighted you had a great experience transacting with us at our Victoria Street pawn shop. Please don't hesitate to get in touch if we can help any further.
Honest and Trustworthy service
Have made two visits to the store recently ...both Kerry and Ruth were very friendly and helpful,very knowledgeable professional and informative at all times giving an honest and trustworthy service and always keeping me in the loop.
Excellent all round
July 4, 2025
Unprompted review
Reply from Suttons and Robertsons - Victoria
Thank you for your review.
We are pleased to hear that both Ruth and Kerry could provide you with a friendly, helpful and knowledgeable service.
We look forward to seeing you in the near future.
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are happy to hear that you are pleased with the professional service that you received.
We hope to hear from you in the near future.
Disappointing result.
Disappointing result.
Offered a figure then knocked £200 off just for a polish.
Told me they would have to send them to Cartier to polish, when I know they would do it themselves!!!
June 14, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your feedback.
From our initial discussion, we established that the posts had been replaced on the earrings though they had not been polished by Cartier.
We can assure you that it is standard practice for us to send branded items to the relevant brand for servicing and/or polishing.
We appreciate you taking the time to share your thoughts.
Thanks for their kind attitude and…
Thanks for their kind attitude and practical business understanding
June 10, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that our team could provide you with a kind and understanding service.
After looking any other company's I…
After looking at many other company's I found this one to be very professional and very punctual and giving a fair and honest price the transaction was speedy and completed swiftly Donna was lovely 🌹
Thank you guys
June 1, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that Donna could provide you with a professional and punctual service whilst offering you an honest price.
Brilliant Service
The efficiency, professionalism friendliness of the staff was brilliant. I will definitely go back if I need to sell any jewellery. Fantastic service!
May 23, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that our staff could provide you with a professional and friendly service.
We look forward to hearing from you in the near future.
Suttons and Robertsons were a fantastic…
Suttons and Robertsons were a fantastic company to deal with, very pleasant and quick service, would definitely recommend!
May 22, 2025
Reply from Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that you were happy with the service that you received.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons - Victoria
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.