Swaledale Butchers Reviews 209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the meat, often highlighting its flavor, tenderness, and the wide variety of products available, including cuts not easily found elsewhere. The delivery service is frequently commended for being prompt, reliable, and for the careful, well-insulated packaging that ensures products arrive fresh and cold. Many people also appreciate the easy ordering process and the overall professional service provided. However, some customers experienced issues with the delivery partner, DPD, citing instances of delayed deliveries, packages left in incorrect locations, or arriving open. A few reviewers also reported receiving spoiled or bad-smelling meat, and one mentioned a rib-eye cut that was only average compared to competitors.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality meat, excellent... See more

Quality

People report positive experiences with quality, consistently praising the high standard of meat and... See more

Delivery service

Customers generally report positive experiences with the delivery service, noting that orders are delivered... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process efficient and easy,... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent service from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful products- excellent service…

Wonderful products- excellent service from ordering to receiving. I highly recommend.

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Ms Cole! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

The meat is fresh and not tough

The meat is fresh and not tough. Delivery was quick and packaging was great.

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Elizabeth! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Delicious meat

Easy ordering and delivery as arranged. Meat was packed well still very cold. Meat looks delicious, it’s currently in my freezer!

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Gill! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality meat

Great quality meat, well prepared, and fast delivery. Perfect!

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Dan! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality produce and a very…

Great quality produce and a very reliable service with a good team backing it up

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Paul! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Always fresh, never frozen, quality meat at a good price

Swaledale is my prefered place to order my meat, it arrives packed well, with ice packs and insulated packaging in a sturdy box.
The meat is always fresh and of good quality, no matter what i order it is always exceptional meat, tasty and well packaged, and never frozen.
Swaledale offer easy to follow recipies.
Delivery is always within a slot

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jayne! We’re delighted to hear your feedback.

Rated 2 out of 5 stars

Very good quality meat

Very good quality meat, unfortunately unreliable delivery company. We would think twice before using again; if we lived closer, we would collect!
Karen
Cheltenham

February 24, 2026
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Reply from Swaledale Butchers

Thanks for your review — and for ordering from us so many times. We’re really pleased you rate the meat, and I’m sorry the delivery experience has been frustrating.

Just to clarify, we don’t offer a collection service — we operate as an online delivery business only. We deliver nationwide five days a week and use DPD because they provide full tracking, delivery-day notifications and a one-hour time slot.

Where it can be more difficult is buildings with a communal foyer/entrance hall. As noted in our FAQs, parcels may be left in a foyer or post room where other residents have access, so it’s important to be on hand to collect the delivery promptly.

We do appreciate your support, and we’re sorry the delivery side has let the overall experience down.

Rated 5 out of 5 stars

Good range of products. Excellent. quality and good recipes

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate.
I appreciate the cooking tips and enjoy reading Valentine Warners variations on how to get the best out of a particular cut. They use DPD which in my area is very reliable. Been a customer for some time now and no complaints.

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Stella! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Excellent food and service.

Excellent food and service.
The diced mutton is amazing

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Les! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

First time!

I've bought things online for years, so I thought I'd buy some meat. Brilliant company. Easy to navigate website. Clear pricing, straight forward delivery.

And the most important thing is - it tastes like REAL MEAT!

I've already ordered a second one!

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Heather! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Their products are top tier

Their products are top tier. I have yet to find a supplier with better quality meat than them.

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Josh! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Quality food

Great service and produce

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Robert! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good Online Butcher

Used Swaledale a few times now and have been happy on each occasion

September 24, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Kolin! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Sausage box is full of great options…

Sausage box is full of great options but the Tuscan sausages with the white bean recipe is bursting with flavour. More please!

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Paul! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Consistently good quality meat

Consistently good quality meat. Well butchered, just the right amount of fat rather than excessively so to increase weight to boost cost at the expense of a greasy result. A lovely boned and rolled sirloin joint. Highly recommended by us.

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Phillip! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Consistantly good.

Fantastic quality of meat at a good price.

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Damian! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality

Had a few items from my order and the meat is very good quality, it’s on the more expensive side however it’s so worth it! The beef especially is excellent.

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Georgia! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

The jury is still out

The jury is still out. We had a range of products, beef, lamb and pork and we have only tasted three so far. The beef strips which we made into Stroganoff were superb. The lamb chops were good but the rib-eye only average. The site is excellent and the range of products exciting. Delivery was spot on.We would be effusive if it wasn't for the rib-eye which was not as good as some competitors, including the finest range at a national supermarket. We want Swaledale to be successful so we emphasise this was one product and it wasn't bad, just average. So give them a try.

January 26, 2026
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Reply from Swaledale Butchers

Thank you for taking the time to write such a thoughtful review.

We’re really pleased the beef strips worked so well for your Stroganoff and that the lamb chops and delivery all hit the mark. It’s also genuinely helpful to hear your honest view on the ribeye.

Ribeye is a cut people rightly have high expectations of. We work with native, grass-fed cattle rather than animals selected purely for consistency of size and yield, which means flavour and character can vary slightly from one steak to another. That’s part of cooking real animals rather than standardised product.

Thank you again for your support and for taking the time to share your experience.

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