Swaledale Butchers Reviews 209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the meat, often highlighting its flavor, tenderness, and the wide variety of products available, including cuts not easily found elsewhere. The delivery service is frequently commended for being prompt, reliable, and for the careful, well-insulated packaging that ensures products arrive fresh and cold. Many people also appreciate the easy ordering process and the overall professional service provided. However, some customers experienced issues with the delivery partner, DPD, citing instances of delayed deliveries, packages left in incorrect locations, or arriving open. A few reviewers also reported receiving spoiled or bad-smelling meat, and one mentioned a rib-eye cut that was only average compared to competitors.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality meat, excellent... See more

Quality

People report positive experiences with quality, consistently praising the high standard of meat and... See more

Delivery service

Customers generally report positive experiences with the delivery service, noting that orders are delivered... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process efficient and easy,... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent service from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

TOTAL QUALITY…

Meat is exceptional and is quality Delivery is prompt and the company is a delight to deal with

January 27, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Timothy! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality meat

Great quality meat, delivered quickly at a reasonable price.

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Stuart! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Delicious lamb/mutton

Delicious lamb/mutton - delivered on time and excellently packaged - we enjoyed a flavourful Lancashire Hotpot with our northern friends 👍

January 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Karoline! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Quality Butchers

Tasty meat, easy ordering, easy delivery. Really quality butchers

January 5, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Sue! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

The meat was exceptionally good

The meat was exceptionally good
Delivery took a while apart from that very happy

December 30, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Kelly! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good quality service and product

Meat arrived as scheduled. Excellent piece of meat, great flavour and tender.

December 30, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Phil! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Wonderful meats,

Wonderful meats,

December 30, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Nicholas! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great meat products

Great meat products. The boned and rolled leg of pork and belly pork were delicious with beautiful crispy crackling. The bones made great stock for gravy. The delivery service was very good and the packaging of all the products bought was excellent and reached me perfectly fresh.

December 30, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality,

Great quality,

December 30, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Marina! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Amazing butchers with some fabulous…

Amazing butchers with some fabulous cuts of meat. Everything I have ever ordered, large or small, has been the highest quality. Well worth it and would recommend.

December 26, 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, RUSSS! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fantastic service excellent quality

Fantastic service . The quality of meet is second to none. Highly recommended.

November 24, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mahshid! We’re delighted to hear your feedback.

Rated 2 out of 5 stars

Great butchers let down by DPD

Meat is exceptional, but Swaledale Butchers is let down by its delivery partner (DPD). My order was left on the street an hour before it was marked as delivered. Pure luck it was found by a kind neighbour.

November 24, 2025
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Reply from Swaledale Butchers

Thanks for your review. We’re really pleased to hear you enjoyed the quality of the meat, though very sorry that the delivery experience fell short of what you expected.

We’ve reviewed the DPD tracking data for your order. The parcel was delivered at 12:40, which was within the one-hour delivery window of 12:25 to 13:25 that DPD communicated to you by email and SMS, and via the app if installed. The driver also uploaded a delivery photo confirming where it was left.

For perishable deliveries, DPD provides a precise one-hour slot and live tracking so customers can ensure someone is available to receive the parcel. If a parcel is left and not collected promptly, various things can unfortunately happen, including neighbours moving it, weather exposure, or theft, which fall outside both DPD’s and our control.

Thank you again for your feedback and for choosing Swaledale.

Rated 5 out of 5 stars

Review 1

Great quality

November 25, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Geoffrey! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fabulous products

Fabulous products, sound preparation advice and excellent service. Highly recommended.

November 25, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Terry! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Efficient delivery

Efficient delivery - very tasty bacon!

November 25, 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Phil! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

For wild bird game

For wild bird game, some small feathers may remain, and the vacuum backing can sometimes have blood on the outside. But other than that, the meat from this shop is very fresh and the packaging/delivery is great. Would recommend.

November 24, 2025
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Reply from Swaledale Butchers

Thank you for your feedback - and for recommending us.

You’re absolutely right that with wild game birds, the occasional small feather may remain, and some external residue in the vacuum packaging is possible. These are both natural results of minimally processed, whole carcass butchery.

We're glad to hear you’ve been happy with the freshness of the meat and the delivery experience. We really appreciate your support.

Rated 5 out of 5 stars

Excellent service from Swaledale

Delivery arrived on requested date, was well packed and, most importantly, everything we’ve eaten so far has been lean and flavoursome.

October 28, 2025
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Reply from Swaledale Butchers

Thanks so much for your review, Julia! We're delighted you took the time to share your feedback.

Rated 5 out of 5 stars

Good range of products

Good range of products, and when you order the delivery date is clearly stated. Meat packed in a well insulated box with reusable ice packs as a bonus. Will definitely use again!

October 27, 2025
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Reply from Swaledale Butchers

Thanks so much for your review, Paul! We're delighted you took the time to share your feedback.

Rated 4 out of 5 stars

Great quality meat

Great quality meat. I've been using Swaledale for a while. Definitely recommend. Unfortunately I can't buy from them as often as I wish, it's getting to expensive but I guess everything is.

October 28, 2025
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Reply from Swaledale Butchers

Thanks so much for your review, Robert! We're delighted you took the time to share your feedback.

We completely understand your comment about pricing. Beef prices across the UK have risen sharply in recent years - according to the Agriculture and Horticulture Development Board (AHDB), retail beef prices are now around 50% higher than they were in early 2021. These increases have affected the entire sector, including supermarkets, as farm-gate and processing costs continue to climb. Like everyone else, we’ve had to raise prices to reflect those realities whilst staying committed to working only with small, independent farms and native-breed herds raised on pasture.

We’re grateful that you notice the quality and care that go into every order. It means a great deal to our team and to the farmers who make Swaledale possible.

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