The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it can take a while for each appointment, it works really well, you can use Swapfiets to get used with dutch bikes, or for safety since they offer you all the support for daily basis and... See more
Company replied
Recently I've had an issue with my bike, so I requested an onsite maintenance. Not gonna lie, I was a bit nervous about how this whole process would look like. However, it went as smoothly as possib... See more
Company replied
I took my bike for a winter service and the technician who helped me was super friendly and attentive. He engaged with my kids and showed them around. When I mentioned that my battery is not working p... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
really quick and friendly service!
really quick service, very efficient, friendly staff, been a swapfiets user now for almost 4 years and don’t have one complaint!
February 2, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Kate,
Wow, almost 4 years! Thank you for your loyalty.
It is fantastic to hear that after all this time, you still haven't had a single complaint. We are proud to keep providing you with quick and efficient service.
Here is to many more happy kilometers!
Team Swapfiets
I am so so happy with a new store…
I am so so happy with a new store opened closer to me. The staff there so polite, nice and friendly
January 30, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Valeryia,
Thank you for the wonderful feedback!
We are excited to be closer to you with our new location. It is lovely to hear that the team gave you such a warm and friendly welcome.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Pasquale,
Thank you for the amazing compliment!
It is great to hear that you have been with us since you arrived in Amsterdam. We are happy to keep you moving through the city!
Enjoy the ride.
Team Swapfiets
Friendly and helpful staff
Friendly and helpful staff, everything is explained and answered clearly, makes getting the bike and coming in for checkups/fixes easy. The bikes are well taken care of and are very practical, overall the customer service has been great.
January 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Martin,
Thank you for the wonderful review!
We are really happy to hear that the team made everything clear and easy for you. It is great to know that you appreciate the quality of the bikes and the service provided. We aim to make every visit smooth and hassle-free.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Hanna,
Thank you for your kind words!
We are happy to hear you enjoyed the service and met our friendly team.
Enjoy the ride.
Team Swapfiets
easy peasy lemon squeezy
January 21, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Brendan,
Thank you!
That is exactly how we like it—keeping it simple and smooth for you.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Jack,
Thank you for the review!
Friendly and quick – that is exactly the combination we aim for. We are glad to hear you enjoyed the service.
Enjoy the ride.
Team Swapfiets
Accidentally lost my keys
Accidentally lost my keys, replacement keys took 4 days to arrive. When they came, they didn't work- couldn't unlock the bike. Contacted the office, and the earliest they could sort out my issue was after another 2 days. Whole week lost!
Further, the replacement ebike is extremely too hard to cycle. Looks the motor does not supply enough power to ease peddling, only attaining a maximumof 19 km/h. I kindly raised this point to the technicians at the shop in Nijmegen. They said the problem is me as I don't have enough energy to ride the bile!
January 8, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your feedback.
We are sincerely sorry for the hassle with the keys. Waiting a week to get back on the road, especially when the first replacement keys didn't work, is incredibly frustrating, and we apologise for the delay.
Regarding the e-bike and the experience at the Nijmegen store: hearing that you were told "you don't have enough energy" is absolutely not the level of service or respect we expect from our team. An e-bike should easily assist you past 19 km/h without a struggle.
Since we cannot find the specific details of the bike's condition or conversations had with the store in our system, please reach out to our support team directly so we can assist you in scheduling an appointment to swap this bike for one that functions properly so you can ride comfortably again.
Kind regards,
Team Swapfiets
Perfect service !
January 22, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Justine,
Thank you! We aim for perfection.
Enjoy the ride.
Team Swapfiets
Bikes are affordable
The bike is really good but automatic monthly is a no for me
January 25, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Halimah,
Thank you for the 5 stars!
We are happy to hear you enjoy the quality of the bike. Regarding the payment: we use automatic monthly payments to keep the service seamless and ensure you never miss a deadline, but we understand that preferences differ. We appreciate you riding with us regardless!
Enjoy the ride.
Team Swapfiets
The service is great
The service is great, really easy to get your bike checked. The bike they gave me is a little old
January 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Nicole,
Thank you for your feedback!
We are happy to hear that you found the service great and easy to access. Regarding the bike: we believe in circularity, so we refurbish our bikes to give them a second life. However, they should always ride like new! If the age of the bike affects your riding experience or you are unhappy with it, please feel free to stop by, and we will look into swapping it for you.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Ionuț,
I don't think we could wish for anything more!
What a wonderful review!
I hope we are able to keep transforming your life for many years to come.
Your Swapfiets Team.
Service is very good
Service technician they were punctual, if they plan the route to come within time frame . It is always on time. They are efficient. They are really nice . They call us personally and wait for me to come because my bike stranded at work building and i need time to go down with the lift and past security checks . They still wait and services were done fast with bike replacement on the go .
January 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Dayang,
Thanks for the lovely review and for highlighting our on site service.
In order to offer a fully rounded service we can also come to you and the bike if you are not able to come to the store. This gives peace of mind that you will be helped regardless where you might need it!
Here's to many more years of extraordinary service!
Your Swapfiets Team
Reply from Swapfiets Nederland
Hi Rachel,
Well that just about sums us up! - thank you so much for your kind words.
Short, sweet and to the point.
For those looking for a fast, no fuss, efficient service we always try to get you in and out with the least fuss or inconvenience.
Your Swapfiets Team
I recently had to change my bike
I recently had to change my bike, and I booked an appointment at my address. Not only did I get an appointment only a few days after booking, but the staff was incredibly nice! I got a brand new bike in a few minutes. The service truly is great!
January 21, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Marie,
Thank you for the enthusiastic review!
We are so glad to hear that the home swap service worked out perfectly for you. Quick, friendly, and a fresh bike—that is exactly how we like it.
Enjoy the ride.
Team Swapfiets
Filthy e-bike on delivery
I received my e-bike, the delivery process itself was great and the team member was very nice. Unfortunately, the bike I received was absolutely filthy. It clearly had not been cleaned even slightly from the previous user. The mud guards were caked in thick dirt, the battery and handlebars still had built up sweat/dirt patches from the previous user. I hand cleaned the bike myself. So, I can't give 4 or 5 stars. The only reason it isn't 1 or 2 stars is because the care team on WhatsApp replied to my complaint within 5 minutes and offered a new bike delivery, which I refused as I had already cleaned the bike and it worked functionally fine.
January 21, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for sharing your experience.
We are glad to hear that the delivery team was friendly and that our WhatsApp support responded immediately to help you.
However, we are truly sorry that the bike arrived in such a state. That is absolutely not the standard we aim for; a bike should be clean and fresh when it arrives at your doorstep. We completely understand that this was a disappointment and that you couldn't give a higher rating because of it. It shouldn't be your job to clean the bike, so we appreciate the effort you put in.
We will make sure to address this internally to ensure better quality checks in the future.
We hope you can now fully enjoy the ride on your clean bike!
Kind regards,
Team Swapfiets
Great and easy experience picking up my new bike
Staff member was very helpful and set up my with my bike and on my way quickly
January 15, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Jarod,
Thank you for sharing your experience.
We are happy to hear our colleague got you set up and back on the road in no time. We will make sure to pass on the feedback.
Enjoy the ride.
Team Swapfiets
Very fast service
Very fast service, cheap and functional, heavily recommend!
January 17, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for the review and recommendation!
We are glad to hear you find the service fast and the bike functional.
Enjoy the ride.
Team Swapfiets
Life Saver
I've lost count of how many broken bikes I've had to deal with for the time I live in the netherlands. Broken tire, gear or lost key — they've given me ease on simply replacing my bike / sending by post the key. Which simply cannot be done with your own lock if you run out of replacements.
Everything is seamless and done through the app, and also they have a store/repair nearby which can be a major help for those in a hurry!
January 21, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Stella,
Thank you for this wonderful review!
We know the struggle of owning a bike in the Netherlands all too well! It is great to hear that our concept gives you that peace of mind. Whether it is a lost key or a flat tire, we are happy to have your back so you can keep moving without the stress.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Michael,
Thank you for the review!
We are glad to hear that you appreciated the communication and service.
Enjoy the ride.
Team Swapfiets
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