Swiss Horology Reviews 

263
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

3rd transaction with Dia, this time a sale. Price agreed in principle & subject to inspection prior to pick-up. Watch authenticated and funds received within hours. Extremely courteous, knowledgeable... See more

Rated 5 out of 5 stars

Been looking for an Omega Spectre for months. One came up on Swiss Horology at best price I'd seen anywhere. Slightly hesitant as not heard of company before. Very easy to communicate with on the... See more

Rated 5 out of 5 stars

Swiss Horology are quite special, combination of fair pricing, absolute transparency,and totally deliver on what they say. As a 72 year old who was very nervous of the whole platform they did everythi... See more

Rated 5 out of 5 stars

I travelled from Montreal using a flight to complete the transaction. I have to say, Valentin’s welcome was truly exceptional. We spent over an hour talking about watches, and it made the whole exper... See more

Company details

  1. Watch Store

About Swiss Horology

Information provided by various external sources

Customer Service


We aim to provide you with the best service possible both before and after making a purchase with us. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish and to build a long-lasting relationship with all of our clients.

Guaranteed Authenticity


All of our watches are checked for authenticity by our watchmaker and we pride ourselves in only stocking the best quality watches for our clients.

14 Day Money-Back Guarantee


We understand that buying a watch online can be a daunting experience and sometimes condition may be subjective, which is why we give you a fourteen-day, no questions asked returns policy on all watches purchased with us.

International Shipping


We have clients from all over the world and work with couriers to ensure that our watches are safely delivered to you regardless of where you are located or need your watch shipped.


Swiss Horology


Swiss Horology prides itself on providing an outstanding service offering a vast selection of new and used watches on the market at the most competitive prices. When we do not have a particular piece in stock we can always source the watch from our trusted network of dealers, inspect the watch for you and deliver to you wherever you are in the world.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(263)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swiss Horology were a pleasure to do business with.

I have to say, that my purchase experience has been exemplary. Buying expensive items online is obviously going to give you a reason to pause and consider that everything sounds and feels right.

The team at Swiss Horology were fantastic, giving professional advice and assurances speedily throughout the process. Once my order was confirmed, I received the watch the very next day and I am so thrilled with it. It is exactly as described and even nicer in person.

Thank you again for your patience and professionalism. I would recommend you without hesitation and look forward to dealing with you again in the future.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Recently sold two watches to Swiss…

Recently sold two watches to Swiss Horology and Dia made the whole process quick and painless. Less than 24 hours after collecting the watches from our house, the money was transferred to our bank account.
I’d happily use Swiss Horolgy in future to both buy and sell.

March 20, 2023
Rated 5 out of 5 stars

Highly recommended

Highly recommended. They pointed out an almost imperceptible scratch on a worn watch before purchase. Confidence inspiring. Then they delivered the watch to my home in person. I would definitely do business with them again.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic to have made your…

Fantastic to have made your acquaintance, and just when I thought I knew the dealers that give the business a good name. You’re trustworthy, reliable and a gentlemen. Thanking you and looking forward to lots more contact in the future.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Explorer 11

Great experience with first class, professional and courteous service from start to end.

I would not hesitate to use them again.

March 8, 2023
Rated 1 out of 5 stars

I bought two 41 op green as unworn but…

I bought two 41 op green as unworn but one of them has over hundered scratches that focus on sıgns of wear area also ı have doubt polished and couldnt see without good lıghts and looper they accuses me to ı did whıle ı carry on my packet
Second unworn one also one scratch
I made mistake when ı take watches ı didnt check by loop because ı trust them much
I warn you guys check well what you are buying .. dont let them make such bloody mistakes people always lookin foward to cheat you they said 8 years exp but try to believe me that ı did such monthly scratches in 2 hours

After long discuss Seller response me that they can take it back and they will act it is second hand and they dıdnt wanna pay my losts for courier man fees
I trust them sent money depend on comments and rewiews but ı dissapointed
Please be much carefull there is no 8 years exp in fairy trade there is only the moment what you did today

March 6, 2023
Unprompted review
Swiss Horology logo

Reply from Swiss Horology

Thank you for taking the time to leave a review. We do our best to ensure everyone has a great experience and apologise this was not the case on this occasion.

On this particular sale, we offered to ship you both your watches (a 2022 example and 2023 example) but you preferred to have your friend in the UK collect the watches on your behalf. Your friend inspected both timepieces and was happy with them. We also called you to ensure that you were happy with everything before we released of the watches to him. Once he collected the watches, he took them out of the boxes and placed them inside his pocket which after a long discussion you finally admitted. As explained, we cannot be held responsible for any damage that occurred as a result of how he handled the watches.

We hope we can still do business with you again very soon :)

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