This website is really cool, have all the time great replicas, a fast answer to our questions by great employes that solve all our problems in time and do thier vest for doing it. 4 stars for all o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would say they do a fantastic job of replying to customer concerns. However the clarity of the shipping prossess was low, price adjusted after my finished transaction, shipping was delayed and the f... See more
I had a great experience buying from SWIT. I ordered a gas blowback Glock replica that isn't sold in the U.S. for some reason (Glock 19 Gen 4). It shipped via UPS, and once shipped, it arrived to me i... See more
They have a great selection of airsoft guns as well as some good deals They have good response time on question and they have airsoft guns that are hard to find or discontinued in the USA. I... See more
Company replied
Company details
Written by the company
SWIT Airsoft is a Taiwan-based retailer specializing in high-quality airsoft guns, including gas blowback rifles and collectible models from trusted brands like WE, VFC, G&G, APFG, and Umarex. We’ve served airsoft enthusiasts worldwide since 2019, shipping thousands of orders to the US, Europe, and beyond. Our team is passionate about the sport and committed to providing honest service, fast communication, and reliable shipping options, including UPS for smooth customs clearance. Every product is carefully packed, and we offer full customer support, video guides, and a fair refund policy. Whether you are looking for a rare replica or a competitive skirmish setup, we’re here to help. SWIT Airsoft is proud to support collectors, reenactors, and players with unique models and professional service, no gimmicks, just gear that works.
Contact info
No. 1, Ln. 34, An 1st Rd.,Zhongshan Dist., 20312, Keelung City, Taiwan
- help@switairsoft.com
- switairsoft.com
3.8
Great
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection & helpful staff!
Great selection & helpful staff. When I picked the wrong shipping method to the US they promptly updated me. Got my package in a week for TW to USA. UPS and tariffs still suck and added an additional $100 to my order but that has nothing to do with SWIT so they lose no starts for that. I look forward to ordering from them again.
December 12, 2025
Great Customer service
Ask carefully before ordering. Everything will go well if you do. They'll tell you the proper methods to order and all.
December 3, 2025
Good service WE Will use IT AGAIN in…
Good service WE Will use IT AGAIN in OUR country WE DONT have any Airsoft shop THIS guys Will be OUR partners
November 25, 2025
Placed order on the 20th of November
Placed order on the 20th of November, finally received notification of my order on the 28th, with notice of shipping label created, have and zero information since. I realize it's the holidays, but getting updates are important.
November 20, 2025
I didn't receive my whole order and the FS RPG is useless.
I am adding my review on this order. I did receive my order but I am disappointed in two items that I didn't receive plus I received no feedback or a curtice response from the seller. I have notice when looking over my order that I received everything that i ordered expect for the following items. Here is as follows. "6pcs. Of the CO2 FS FUSE KIT FOR THE RPG that I order. Lastly I didn't receive any tech or "how to work and use this RPG MANUAL". This i am finding most irritating as well as upsetting. Plus received the RPG LAUNCHER co2 pressure tank was not included in my order. So buyers beware. And if there supplier hears this please get back to me on this matter on my questions and concerns on my past order.
November 19, 2025
The ordering was easy
The ordering was easy, including a customer service question I had before placing the order. I'm looking forward to receiving the products in a couple weeks!!
November 20, 2025
Excellent and transparent staff
Excellent and transparent staff, nothing but praises from me, very professional, understanding and helpful.
November 6, 2025
Will be ordering again from SWIT
delivery was fast and the staff i spoke to were friendly and clear.
October 23, 2025
Your great customer service.
Your great belief of how valuable customer service truly is. It is a pleasure to work with you. Many European peiple can learn from you.
With kind regards,
D.
November 1, 2025
Very slow to ship
Very slow to ship. If your products are not available you should say so. Tying up customer cash is no Bueno.
September 25, 2025
Swit Airsoft is the BEST…
It’s always been so easy buying from Swit Airsoft. The lastest unit arrived safely and packaged securely. I love the unit and i really appreciate Swit Airsoft for keeping every transaction fast and easy.
September 9, 2025
Very good and cool
September 9, 2025
took a little while to get my package
took a little while to get my package. but it is coming from far away. the package came and was in a nice box . it was packed securely. and the product is first rate.
September 12, 2025
The MP40 machine pistol is an excellent piece of work.
The realistic construction and appearance of the MP40. Every detail about the weapon is covered by a small email sent just after it arrived at my house. Very pleased with this purchase!
August 20, 2025
I’ve received no email confirmation of…
I’ve received no email confirmation of my purchase and no delivery date
August 14, 2025
I just want my package and updates
I just want my package and updates, don’t want to have a mandatory review in order to get updates about my order
August 13, 2025
The product is fine
The product is fine, but I wish there were more tracking updates during shipping.
August 7, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.