Switched on London Ltd Reviews 

94
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This was my second experience of this company and both times were good. In a world where one can't find a reliable company this company is a breath of fresh air. Great communication and reliable tra... See more

Rated 5 out of 5 stars

My ancient boiler needed changing and I’m so glad I’ve found Switched On. From getting a quotation from Dave and the new boiler being fit in by Joe and Andrew, the experience was seamless and everyone... See more

Rated 5 out of 5 stars

Louis sorted out a very severe leak from mains in our basement. Although the job was scheduled late in the afternoon, he worked with his team to source available MDPE (mains water pipes) fittings for... See more

Rated 4 out of 5 stars

Devon and Casey came over at super short notice and helped us out with some electrical problems. I cannot stress enough how helpful, polite and professional they both were. They fixed all the problem... See more

Company replied

Company details

  1. Heating Contractor

Written by the company

Local family run business based in Earlsfield in SW18. We perform domestic and commercial heating, plumbing, gas and electrical works in SW London and the surrounding areas. Our highly qualified engineers undertake everything from Landlord certification to installing a replacement boiler or property rewire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service! Paul was very professional and explained the installation of my bathroom fans along with a couple of options of where to run cables, etc. The finished installation was excellent in that there is only a tiny amount of retouching paintwork to be done (much less than expected).

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Aidan was exceptional. He was so helpful and understanding. He answered all my questions and was super professional. Highly recommend such a great experience.

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

Not to be trusted

Not to be trusted, avoid. Nothing wrong with electricians just be prepared, how shall I put this, unusual billing.

March 1, 2024
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

We have investigated and we are unable to find your details, and haven't heard back from you in regards to our request to more information. The experience described certainly doesn't match with usual feedback or any prior correspondence. Please do get in touch on 02087154058 and we can certainly discuss any issue further if there's anything you are unsure of in regards to our invoicing.

Rated 5 out of 5 stars

Fantastic company defo use them

Fantastic company
Kept constantly updated with even a tracking link in the am
Work was amazing - I came home after leaving the engineer alone on my house … wouldn’t know he had been …except we now had working heating
THROUGHLY RECOMMEND

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

I have worked alongside David his team…

I have worked alongside David his team at Switched On for many years now and have always found them the be efficient, knowledgeable and very friendly. I would highly recommend!!!

February 26, 2024
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for the feedback and we look forward to working together further into the future.

Rated 5 out of 5 stars

Emergency Boiler Replacement

Switched on London were recommended to me by a friend when my boiler failed. My usual company didn't think it was economic to repair but couldn't replace it for a few days. Switched on sent someone around the same evening I contacted them and they provided a free quote within a couple of hours. By 8am the following morning two engineers (Nick and Charles) arrived and had finished the job by 3.30pm, less than 22hrs after my first contact. They clearly took a lot of pride in their work, did a fantastic job and were really personable. The level and efficiency of communication was also excellent. I couldn't be more impressed .

February 2, 2024
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for your glowing review. Will pass this on to the team. We're here if you need anything else going forward.

Rated 5 out of 5 stars

Great service

The service we received was excellent, Devon and Casey were polite, thoughtful and tidy. From quoting to completion the process has been smooth and professional. Will be using Switched On again.

January 26, 2024
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for the review. I'll get this passed across to the team

Rated 5 out of 5 stars

Honest and reliable

David and his company restored our faith in boiler servicing / repair companies. After we felt extorted by another firm a couple of years ago, we were apprehensive about calling anyone else out but the SwitchedOn team were responsive and the engineer they sent out (Fenton) was both competent and courteous - as evidenced when he didn't bat an eyelid upon discovering the boiler was in a cramped outdoor recess for such a tall, large man! We recommend them with no hesitation.

December 21, 2023
Unprompted review
Rated 3 out of 5 stars

Convenient and good for call outs but not specializations in anything more complex

Abit of a hit and miss, and I have used them for electricity, plumbing etc. They are good for small jobs and fixes, but when I asked them to install my shower panel it was attached crooked. They offered a discount for that so I continued to use them for other jobs because they can come quickly when called.

Recently their communications have been very poor with phone and email. An engineer who came out to fix our pneumatic switch left before I realized the switch wasn't turning off. We were billed for his return because the switch was faulty, but honestly I didn't think it was fair we had to pay for the manpower cost for that because who leaves a pneumatic switch on overnight?

Just be wary they are good for simple tasks only.

December 19, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Hi Ru. We have tried to reach out to discuss the above review as not the normal feedback we get. We have a dedicated team which under take any larger jobs. Please call on 02087154058 so we get to the bottom of what happened and put anything right.

Rated 5 out of 5 stars

All good, no fuss

All good. Replacement of a consumer unit no longer up to code with a SPD Wylex box. As usual notification of works 24hrs prior, Luke arrived on time, asked if it was shoes on or off kind of house and that set the general tone of how the work was completed. Approx 4hr job, carried out without fuss, with consultation re any options and to make sure I was happy. Couple of admin niggles, but nothing untoward. He was prepped, I was prepped and tea was offered and accepted - all went smoothly.
I'm happy to recommend SO, I was using them before they expanded up to the present day - the new staff have clearly been vetted for appropriate fit into the company culture, which shows, I've had 4-5 different members carry out gas and electrical jobs, all of whom have been on time, courteous and aware that working in someone's property can be intrusive.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company enough…

I can’t recommend this company enough and I’ve been using them for the past 5 years!

We have used them for our annual boiler service and any electrical issues we come across but most recent works carried out by them was installing our new shower enclosure after our existing broke. It was annoyingly discontinued and the existing enclosure was fitted around our wetroom floor tiles, so I was really nervous about ordering a new model that may not fit.

Switched on were so helpful and even popped around before the existing enclosure was removed to see my situation then after removing it they waited until I’d ordered a replacement before fitting a new one.

They did such a brilliant job and nothing was too much trouble.

A fabulous company!!

THANK YOU!

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great plumbers in London

I've used Switched on a few times for plumbing issues and have always been impressed. This week a hole appeared in one of my radiators, they were able to come out the same day to make it safe and back the day after to fit a replacement. Speedy, efficient, will always use them.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom Plumbing problem

David swiftly identified the source of the low cold water flow problem in my bathroom and replace the relevant valve in the loft. The flow is now better than it has been for years, thank you.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service

Syed serviced my boiler and was very efficient, professional and helpful. Would definitely recommend.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

boiler and megaflow service

My boiler and megaflow was serviced today by an engineer called, Fenton. He was very efficient, very polite, and, given the difficulties of accessing our boiler, very tenacious

October 23, 2023
Unprompted review

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