Switched on London Ltd Reviews 

94
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This was my second experience of this company and both times were good. In a world where one can't find a reliable company this company is a breath of fresh air. Great communication and reliable tra... See more

Rated 5 out of 5 stars

My ancient boiler needed changing and I’m so glad I’ve found Switched On. From getting a quotation from Dave and the new boiler being fit in by Joe and Andrew, the experience was seamless and everyone... See more

Rated 5 out of 5 stars

Louis sorted out a very severe leak from mains in our basement. Although the job was scheduled late in the afternoon, he worked with his team to source available MDPE (mains water pipes) fittings for... See more

Rated 4 out of 5 stars

Devon and Casey came over at super short notice and helped us out with some electrical problems. I cannot stress enough how helpful, polite and professional they both were. They fixed all the problem... See more

Company replied

Company details

  1. Heating Contractor

Written by the company

Local family run business based in Earlsfield in SW18. We perform domestic and commercial heating, plumbing, gas and electrical works in SW London and the surrounding areas. Our highly qualified engineers undertake everything from Landlord certification to installing a replacement boiler or property rewire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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4.8

All reviews

(94)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Kenton (?) completed a thorough service on my boiler whilst we shared our views on life and the universe-a most enlightening experience!
He also passed on some useful tips as to using the boiler more efficiently.
I hope to get him back next year!!

September 20, 2023
Unprompted review
Rated 4 out of 5 stars

Quick response

Devon and Casey came over at super short notice and helped us out with some electrical problems.
I cannot stress enough how helpful, polite and professional they both were. They fixed all the problems we had and I would not hesitate to recommend them to anyone in need.

October 4, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for your review David. I'll ensure this gets passed onto Devon and Casey

Rated 5 out of 5 stars

Switched On... Never off

I have used Switched On for various plumbing and electrical jobs.... What I love about them..... Technology.... I can contact them at any time and they respond... WhatsApp on a Sunday and yes, they respond.
Human interaction... The human part of the organisation is always superb, they respond to my requests - no three week waiting time rubbish - just immediate and organised.
Job... Always done very satisfactorily.
Follow up.... Always, pictures always accompany invoice.

September 27, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for your lovely review. Always great to see that our systems are working well, but you still feel we have the personal approach. We're here if you need anything further in the future!

Rated 5 out of 5 stars

Trustworthy, prompt and hassle free repairs.

They arrived on time, explained what they would do and repaired with no hassle since. Would definitely recommend this company.

September 25, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for taking your time to post your feedback Kingsley. Will pass onto the engineers and office team.

Rated 5 out of 5 stars

no fluster, no fuss, customer-centric approach

I was impressed with their fast, reactive, no fluster, no fuss, customer-centric approach. From the moment you call them you get their attention and with their phone systems if you can't get through for any reason, they call you straight back. Once you are on their system they make it their business to treat you with respect and you feel that you can trust them, that your
business is valued and that their pricing is transparent and fair.
I have had no hesitation to recommend Switched On London to a relative who had an attic water supply tank over flowing. Switched on London didn't turn an emergency into an expensive drama but looked after her with respect, fair pricing and reassurance that the job was completed to a high standard.
I heartedly recommend them as a trustworthy plumbing company.

September 4, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank your feedback. Always great to hear that we are meeting your expectations in every area. We are here again in the future if your require our help.

Rated 5 out of 5 stars

Excellent service

Appointment made easily. Excellent service. Impressive and courteous engineer, Follow up work well specified.

July 13, 2023
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for the 5 star review. I will pass on your comments to the team.

Rated 5 out of 5 stars

Very helpful with new boiler!

I needed a new boiler and know nothing about boilers. I called Switched On London (who I've used on many occasions before) and they were really helpful with advice, helping me to find the right boiler for my flat. They came and installed it (installing a new gas cooker while they were there) and I arrived home to a lovely toasty warm flat! I would highly recommend Switch On London for any new boilers!

November 1, 2022
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Thank you for your review. Glad we managed to leave you a warm toasty house to come home too!

Rated 1 out of 5 stars

Disappointing!

Switched on

A very frustrating and painful experience. After a short circuit in the flat left me without a boiler, I called switched on, which were quick to book a repair. I was given a 2-hour window 2-4, and frustratingly the electrician arrived after four knowing that they usually finish at 5! I explained the issue and the most likely location of the issue, but understandably, he had to go through the whole circuit to check. In my inexperienced eyes, he was struggling and could not identify the issue for more than an hour and a half and needed the help of his supervisor, who came by and guided him.
As a result, even after invoicing for 3.5 hours, they left the wiring in a temporary fix so they could return to complete the job. I had to chase them up for the revisit and then was sent another quotation for another £300+!! After contacting them with my discontent due to being asked to be charged twice an extortionate amount, they didn’t even leave me a circuit drawing to explain what they did temporarily so that I could not seek any other source.
This experience was very disappointing and highly frustrating. In the end, another electrician fixed the problem for nearly a third of what they quoted me, and ironically the line manager asked me not to leave negative feedback!
I would ask you to be wary as I will not be using their services again!

November 1, 2022
Unprompted review
Switched on London Ltd logo

Reply from Switched on London Ltd

Dear Osama Moussa
Thanks for the review, We're sorry to see only 1 star considering the post works support we provided to try and resolve you're issue.

Addressing all your points in order, we did arrive 11 minutes outside our estimated arrival window. Being the trade we're in sometimes jobs take longer than expected, but I do apologise about this. However being 16:11 we didn't give up on you or your issue & cancel the appointment & re book in the morning as you had no power to kitchen.

You will note from our GPS time stamps we stayed until 18:42 to attempt to resolve in one visit. We also sent a second engineer to help try and fix in one visit quickly without charging for this time. Sadly with some extensive problems a first time fix this isn't always possible. In these situations, as you correctly pointed out we did a temporary fix to get some of the the power back on this circuit & the rest of the property.

Our follow up quote arrived with you on Monday, I did apologise for the delay in getting this out as would expect a 2 working day turn around as appose to 3. After not hearing from you for over a month we were surprised to hear the issue wasn't resolved. When you advised a 3rd party was going to conduct the repair we provided you a drawing of the circuit to help them speed up the repair (attached for reference at no charge).

You are right I did ask you not to leave a bad review, this has been slightly taken out of context as your were actually blackmailing us to reduce our quote with the threat of negative feedback. I explained this is a fair price to complete the works safely and properly by qualified tradesmen.

As this review arrived a further 12 weeks after our last contact I was surprised. If you wish to discuss this more please call on 02087154058 or stop into the office at any time and I'd be happy to help.

James
Switched on London

Rated 5 out of 5 stars

Friendly and quick emergency electrician

After a leak affected our mains-connected fire alarms the emergency electrician came out really quickly, was super friendly and made sure the electrics were all safe so we could turn everything back on. Thanks Paul! :)

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and trustful

Easy to reach. The team will do their best to accommodate your needs and to come and fix as soon as they can. They usually have all the tools/ basic equipments they need in the van, so once they are here, you can consider the issue solved. They provide quotes very promptly and do their best to find available staff in a very timely manner.

January 6, 2022
Unprompted review

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