Using Switchere for a while now — simple interface, payments go through fast, lots of options to choose from. Had one issue, support sorted it quickly. Solid service, no complaints
Company replied
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See what reviewers are saying
While the site did bug a little on the verification process, support was quite fast to help me with both the bugs and how to verify correctly. Fees were a little high, but not that I would really mi... See more
Company replied
Paid $150 via apple pay due to the website clearly stating no verification is required, then IMMEDIATELY was asked for further verification. Upon attempting to contact their "24/7" customer support... See more
Company replied
Edit: Due to holiday my payment got 1 day delayed, though I was going to a long time fight to get my money like with another crypto platform, but finally everything is OK, got an fast answer of suppo... See more
Company replied
Company details
Written by the company
Switchere.com is one of the most reliable online exchanges for buying cryptocurrencies. The company is a licensed provider of financial services, with guaranteed legal compliance and a secure infrastructure system for fast crypto purchase services at fair prices. If you are looking for the best and convenient way to buy most popular and liquid cryptocurrencies — you came to the right place!
Contact info
Lvivo g. 25-701, 09320, Vilnius, Lithuania
- +37052194312
- customercare@switchere.com
- switchere.com
You should know
3.5
Average
955 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Switchere
Dear Krenar,
Thank you so much for sharing your positive review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
Great company
July 9, 2023
Reply from Switchere
Dear Carmen,
Thank you so much for sharing your positive feedback and 5 stars! We’re thrilled to hear you enjoyed using our platform!
Best regards,
Switchere Team
Nothing is perfect.
As a user paused for over a year cause.if Covid. I'm pleased with the recent prompt assistance no lagging of hours or days. I love it. But nothing is perfect.
July 7, 2023
Reply from Switchere
Dear Irene,
Thank you so much for sharing your review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Poor customer service
Poor customer service. Very little empathy with the rep I talked to "Daniel" they had an issue with their verification and kept telling me it was an issue on my end when after trying for 40 minutes he tells "we fixed it try again" never admitted it was an issue on their end, never apologized for the wasted time, little to no empathy, overall poor customer service.
June 29, 2023
Unprompted review
Reply from Switchere
Dear Jonatan,
We’re sorry to see your negative review. 100% customer satisfaction is our number one priority — we will definitely take note of your complaint and investigate this situation so that it doesn't happen again!
Best regards,
Switchere Team
I send my cryto without any delay or…
I send my cryto without any delay or obstacle why i sayd i will do.it again and again thank.u very much what an great company
June 29, 2023
Reply from Switchere
Dear Martinus,
Thank you so much for sharing your positive feedback and 5 stars! We’re thrilled to hear you enjoyed using our platform!
Best regards,
Switchere Team
Transaction is fast.
June 27, 2023
Reply from Switchere
Dear Ndubuisi,
Thank you so much for sharing your positive review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
So far So Good!
June 16, 2023
Reply from Switchere
Dear Keith,
Thank you so much for sharing your positive feedback and 5 stars! We’re thrilled to hear you enjoyed using our platform!
Best regards,
Switchere Team
i have purschaed usdt by using my…credit card hours and hours passed all verifications were completed but i still get nothing they charged the money from my credit card but dont send me the usdt
i have purschaed usdt by using my credit card , they payment has been done from my credit card but they dont send the usdt to my wallet . first they want verification after that credit card verification after that interview verification all of them completed order created 08 Jun 2023, 03:08 , time is 15:50 now still it seems prcocessing payout there is no usdt in my walllet they dont complete the transaction. Noone reply from email also chat only says just wait just wait .. Finally i got my crypto after hours and hours that was a very bad experience for me !!
June 8, 2023
Reply from Switchere
Dear user,
We’re sorry to see your negative review. Kindly note that crypto was sent in full amount to the wallet address you specified. If you still have any issues with the exchange process, please contact us at customercare@switchere.com
Best regards,
Switchere Team
It works like all sites should
June 1, 2023
Reply from Switchere
Dear Darrell,
Thank you so much for sharing your positive review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
Reply from Switchere
Dear Jean,
Thank you so much for sharing your positive review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
Easy to use!!
Easy to use!! The only downside is I can't sell my crypto because the option is unavailable in Jamaica
May 23, 2023
Reply from Switchere
Dear Andre,
Thank you so much for sharing your positive feedback! We're so glad to hear that you highly appreciated using our platform.
Best regards,
Switchere Team
THEY STEAL YOUR MONEY
I bought $53 worth of bitcoin and only received $37 then I bought $35 and only got $21. It's a scam don't use this company
May 14, 2023
Reply from Switchere
Dear Nathan,
We’re sorry to see your negative review. Kindly note that when creating an order, you clearly see the final amount of crypto you will receive. The price you see is the exact price you pay — we do not have hidden fees. Please note that crypto was sent in full amount to the wallet addresses you specified.
Best regards,
Switchere Team
I'm a very smart person I know how to handle cash money
The company is doing a great job they need to keep up doing the great job that they're doing please and thank you
March 12, 2023
Unprompted review
Reply from Switchere
Dear Laure,
Thank you for sharing your review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
Switchere is for me now and forever
It's my first time using Switchere and the platform was soooo easy to understand and do business. My colleague referred me to site in order for me to purchase usdt. The registration is easy and the kyc. I prices are great can't complain. The purchase was completed in seconds, like wow great. I have already recommended the website to my friends.
May 12, 2023
Reply from Switchere
Dear Mahalia,
Thank you so much for sharing your positive feedback! We're so glad to hear that you highly appreciated using our platform.
It's also nice to hear that you will recommend us to your friends — in that case, you can enjoy some surprising bonuses. You can share your Switchere referral link with a friend and generate passive income from every exchange they make! Find out your referral link in your account in the 'Affiliate Program' tab. And thank you once again for your feedback!
Best regards,
Switchere Team
They don't have live chat anymore can't…
They don't have live chat anymore can't cancel pending order because nobody to talk to just waiting for email but nothing I still waiting for my money back I hate this company fraud n I don't even know what country they in never answered my request for cancel my order hate switchedhere
May 6, 2023
Reply from Switchere
Dear Terry,
We're sorry to hear about your experience. Please be informed that your issue has been thoroughly investigated. Kindly note that your transaction was successfully processed within an hour. If you have any issues with the exchange process, you can always contact us at customercare@switchere.com
Best regards,
Switchere Team
I was told I violated the rules of…
I was told I violated the rules of switchhere ,by having 2 profile
My account was not banned untill ,I wanted to purchase crypto
I made payment using sepa transfer , switchhere imidiately banned my account and told me they have refunded the money to my bank account
But I did not see any money
Is this a scam or what,
They have Removed the chat bottom on their website
To not reach them
Please refund my money
May 4, 2023
Unprompted review
Reply from Switchere
Dear Chidozie,
We're sorry to hear about your experience. Please be informed that your issue has been thoroughly investigated. Kindly note that your funds have been refunded to your bank account on May 2nd.
Best regards,
Switchere Team
Achieved result thankyou
May 3, 2023
Reply from Switchere
Dear Karen,
Thank you so much for sharing your positive review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Fast and easy
May 4, 2023
Reply from Switchere
Dear Juan,
Thank you so much for sharing your positive review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
First site that worked after each
I bought on each sites but nothing worked out fr.. Switchere worked on first try love it keep it up🔥
April 28, 2023
Reply from Switchere
Dear Mido,
Thank you so much for sharing your positive feedback and 5 stars! We’re thrilled to hear you enjoyed using our platform!
Best regards,
Switchere Team
The first transaction took overnight…
The first transaction took overnight because they wanted to verify my card. However the second one happened within 8 mins.
April 28, 2023
Reply from Switchere
Dear Lanoy,
Thank you for sharing your review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
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