Sylviaandgrace Boutique Reviews 

90
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, most reviewers were let down by their experience overall. Customers frequently express disappointment with the products received, noting that items often do not match the advertised pictures, colors, or descriptions. The quality of the clothing is consistently described as very poor, cheap, thin, and substandard, often made from materials different from what was expected. Many people also felt misled about the company's origin, as products frequently arrived from China or Asia, despite expectations of a UK-based business. Customers frequently encountered significant difficulties with the return and refund process, often struggling to get a response or a valid return address. Reviewers often reported being offered partial refunds, such as 15% or 25%, instead of the full refund advertised, or were asked to cover expensive return shipping costs to Asia. Some people also mentioned issues with not receiving their orders or having returns get stuck in customs.

What people talk about most

Product

Users describe negative interactions with product, consistently reporting that items are of poor quality,... See more

Quality

Reviewers consistently express disappointment with the quality of products, describing them as poor,... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many customers reporting significant... See more

Order

Customers had negative experiences with their orders, with many reviewers advising others not to order from... See more

Refund

People report negative experiences with refund, with many reviewers struggling to obtain a full refund as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They claim to be UK based, with a wholesome story about 2 sisters in London, but it is a front for a Chinese company selling unbranded products with no labels. Not as advertised. Delivery took o... See more

Rated 1 out of 5 stars

Dreadful. Parcel arrived - trousers far too big. Eventually got a returns address. Sent back to a Chinese address; company website gives impression located in U.K.. infact even state this on website.... See more

Rated 1 out of 5 stars

Very similar experience to all the other reviews. Bought trousers which, when they eventually arrived, were not the colour showing on their site plus the quality was shockingly poor. Took several... See more

Rated 1 out of 5 stars

Would be no star if that was possible. Tried to cancel on day of order but couldn’t as they had apparently been dispatched. Took seven days to leave China. Eventually arrived three weeks after order... See more


1.2

Bad

TrustScore 1 out of 5

90 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(90)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS COMPANY IS RUBBISH

The company claim to be a uk based company but my order weeks later via Yun Transport!! The trousers were no better than a cheap pair of pj’s. I’ve tried to return them but am getting no response to mr emails

DO NIT ORDER FROM THUS COMPANY ITS CRAP!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

POOR QUALITY - VERY EXPENSIVE

Took a very long time to arrive and when it did the material quality is very poor and the trousers don't look like the picture - wrong colour.
Very disappointed as they were nearly £30!!!!

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Touch This Company

The quality of the trousers was dreadful. Thin and cheap and certainly not worth the £30 I paid. They took weeks to arrive and when I complained the company took ages to get back to me. I had to repeatedly email about a refund and then they offered 15% (and I keep the trousers) or I have to bear the cost of returning them to China. They are complete scammers and should be avoided at all cost!

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT I REPEAT DO NOT ORDER FROM THIS…

DO NOT I REPEAT DO NOT ORDER FROM THIS SO CALLED COMPANY
FALSE ADVERTISING!!! THEY ARE NOT WHO THEY SAY THEY ARE!! BOUGHT 2 PAIRS OF TROUSERS £55 NOTHING LIKE THE DESCRIPTION/PICTURE WOULDN'T USE THEM AS DUSTERS. I DOUBT I WILL EVER SEE MY MONEY IF I RETURN !!! THE WEBSITE NEEDS TO BE SHUTDOWN, NOTHING BUT A BUNCH OF CROOKS!!!

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

I thought I was buying from a London…

I thought I was buying from a London store and the products were available. When I was able to track the order it was being made in China. Cheap material and shoddy stitching. One of the items had no washing instructions and do not know what the material is as no label. Will not buy from here again. Probably cheaper on Temu! I don't buy from them either!

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered what looked like a classy pair…

Ordered what looked like a classy pair of trousers, so classy I ordered 2 pairs.
They were very poor quality.
Emailed to ask where I could send them back to. Lovely reply saying they would give a full refund and no need to send items back. It looked like the payment went in my bank straight away, but it is still pending, the bank cannot get the money.
Yet another scam.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this shower of shit no…

If I could rate this shower of shit no stars I would! Do not buy from them con artists cheap clothing from Asia not a UK company as made out. The items I purchased were nothing like the pictures can only describe them as market stall standard not worth £5 never mind £60 odd. I can’t believe they do not respond to my refund request or provide a returns address. Needs to be shut down asap!

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

These people are charlatans

These people are charlatans. I bought two pairs of trousers…not knowing from foreign company. They arrived weeks later…too late for my holiday. I returned them first class tracked to the address which said return address.they are now saying that that’s not the recognised return address. So they’ve fleeced me out of £53……they are fraudsters.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Ordered what are suppose to be an elegant pair of trousers! Material looked like a linen blend on the website! Waited ages & could not believe what was sent to me! The trousers were thin & shapeless. The material was of very poor quality & certainly did not say elegant! I’d be embarrassed to wear them! Can’t be bothered to ask for a refund, as I can’t only assume that getting my money back will not happen but a lesson learnt! Do not use this company!!!

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service Dreadful

I have been trying to return some trousers that don’t fit and they are just not interested. Dreadful company, don’t risk it unless you are completely sure item will fit. Quality was rubbish as well. All emails meet with prevarication.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Returning an article

After a long wait I finally received the shorts I ordered which did not fit me and since then I have been trying to return them and every email address I have used gets sent back.
From my experience this company is best left alone.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality, not remotely like the photos.
Trying to get information regarding return.
Don’t fall for this.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Please don't buy from this company

As with so many of the reviews I thought I was buying from a UK business. The delivery was slow and the quality very disappointing. I am trying to get details of how to return these products but don't hold out much hope. I feel very cross that I have been fooled into buying substandard clothing. Please don't order from this company.

September 1, 2025
Unprompted review

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