Express Tablecloths & Textiles Ltd Reviews 233

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We'd like to say a huge thankyou to express tablecloths & textiles lmt . We just ordered a made to measure tablecloth , and then napkins , both orders arrived quickly , and exactly what... See more

Company replied

Rated 5 out of 5 stars

A big thankyou to Express Tablecloths & Textiles. After having searched suppliers to provide an usual shaped dining table for a tablecloth to fit - I contacted Express to ask for help. 5 stars is not... See more

Rated 5 out of 5 stars

Lovely product delivered in double quick time. Custom made crushed velvet tablecloth looks lovely on my circular dining table and perfect for Christmas. Dimensions necessitated a join which was very w... See more

Company replied

Rated 5 out of 5 stars

I’ve just had one of those ‘rare’ experiences where the help and care I was given was utterly amazing when ordering a tablecloth from Express Tablecloths & Textiles. I spoke to a gentleman called Al... See more

Company details

  1. Decoration and Interior Design Store
  2. Manufacturing Service

Written by the company

Express Tablecloths & Textiles Ltd is a Manchester based family run business with a combined experience of more than 50 years in textile manufacturing. Our family business work tirelessly to deliver a seamless and impeccable service. We are committed to each other due to our strong family bond which enables us to work effortlessly as a team. As a family we work hard to keep our promise to maintain our high standards. Our business aim and main objectives are to offer customers High Quality Table Linen that is bespoke and made to measure, which we will work together to manufacture and deliver straight to you from our factory.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

233 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Vast selection, friendly service.

Been looking for some time for an outdoor tablecloth with a split and zipper/velcro so you don't need to take a parasol out every time you use it. Came across this company - they provided exactly as needed with a huge selection of sizes and materials. Speedy delivery and friendly service.

July 19, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

We are pleased to hear that you were happy with the service that you received. Thank you for your kind words, we really appreciate it.

Rated 5 out of 5 stars

Amazing Team

Super-professional, friendly and accommodating team with a fantastic range of fabrics and speedy service.

July 18, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your positive comments. We pride ourselves on helping our customers and delivering quality products.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Ordered Monday, arrived Tuesday. Confused by the negative review below about shipping not being shown. You can see shipping costs when you view your cart, and its also clearly displayed when you pay. The express option is pricey but you can select the standard delivery if you wish which is half the price. Thank you for a 5* service.

July 18, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind comments Sian they are much appreciated. We pride ourselves on customer service and quality. We are pleased that you have explained the shipping costs for UPS courier service, thank you again.

Rated 5 out of 5 stars

Bespoke table protector

Ordered a bespoke table protector, which arrived within a decent time. Unfortunately there had been an error with the measurements so I emailed the company on Saturday to find out how we could resolve it. A new, correctly measured, table protector arrived on Monday. No fuss, no arguments, no delay. Was very happy with the end result.

July 10, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind review Simon. We try to help our customers and are happy to find resolutions. We are pleased that you are happy with your Table Protector.

Rated 5 out of 5 stars

Very pleased

At first I was unsure of ordering as I did know the company. However I am so glad I did my made to measure tablecloth was a perfect fit, very good material and lovely colour quick delivery. I will certainly order again especially if they do Christmas ones.

July 5, 2023
Unprompted review
Rated 1 out of 5 stars

High Delivery charge of £13.99 within UK

Delivery charge of £13.99 within the UK is ridiculous. I've never paid such a high amount for any amount. Even worse was that this didn't show up at the checkout stage of payment.
I have no issues with the product but wouldn't purchase further products due to the delivery charge. When I queried this, the companies response was "that's what the delivery company charge".
Disappointing response to what I believe is a genuine issue with their delivery policy and as a result I won't be a returning customer.
Decided to add the following update:
The table cloth washes exceptionally well.

February 9, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

We are sorry to hear that you are disappointed with the shipping costs. Unfortunately as we use UPS courier service, they set the delivery fees. Northern Ireland, the Highlands, far South of England, priority or express delivery costs slightly more.
When a customer views their cart, the shipping costs are in the cart totals before the checkout stage and payment option.

Rated 5 out of 5 stars

Wholeheartedly recommend

Absolutely top notch customer service, speedy standard delivery and best of all good quality products. Delighted with my purchases and wholeheartedly recommend Express Tablecloths.

May 18, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you so much Fiona. We are always pleased with our service and quality when our customers are happy.

Rated 5 out of 5 stars

Very responsive and very prompt. Good quality too!

I ordered a made to measure tablecloth one day and it arrived at my Hertfordshire address the next day. Unfortunately it was the wrong size but Express sent out the right size and, again, it arrived next day. The lady I spoke to on the phone about the size was most helpful. Quality of cloth is good too!

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Company

The exceptional helpful communication.
Very pleasant and polite gentleman on telephone.
An extremely lovely small tablecloth.
Excellently made and finished off.
Swift delivery.
You can’t ask for better service.
Tremendous!

April 14, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind words Sheila. We pride ourselves on quality products and customer service. We really appreciate your review.

Rated 5 out of 5 stars

What an amazing company and service!!

What an amazing company and service. I spoke to someone yesterday afternoon to ask for advice then placed an order and my tablecloth and napkins have arrived this morning. The quality of the products is brilliant - I am genuinely delighted having searched high and low for something like this. I will definitely re-order and will recommend to others.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect table covering

I ordered an exact fitting heavy duty table covering. I am delighted with it! The quality is very good & it fits my table perfectly.
Great customer service & efficient delivery!

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great tablecolth and napkins the yellow…

Great tablecolth and napkins the yellow was nice and bright would use the company again as Great delivery time evwn on made to message

March 1, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind words, Helen.
We are pleased to hear that you are happy with your napkins and tablecloth.
We really appreciate it.

Rated 5 out of 5 stars

Great quality and five star customer service

I’ve had two tablecloths from Express Tablecloths - the quality and service are five star and the delivery is fast and efficient. I will definitely use them again.

February 23, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind review, Nicola. We really appreciate it. We are pleased to hear that you are happy with the products and service that you received.

Rated 5 out of 5 stars

Brilliant!

Yesterday, I placed a second order for tablecloths which were made to measure. Just wanted to say stunning service! made and delivered (standard delivery) in under 24hrs! superb quality and well finished for a perfect fit to cassinian oval table.

February 21, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind review, Michael. We really appreciate it. We are pleased to hear that you are happy with the products and service that you received.

Rated 5 out of 5 stars

Good customer service just want to say…

Good customer service just want to say Thank you for the prompt delivery the tablecloth is perfect size and the join is hardly noticeable and lovely finishing around the end ! Thank you

February 13, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind review, Alia. Making our customer happy is our number one priority. We are pleased to hear that you were happy with your tablecloth and the service you received.

Rated 1 out of 5 stars

A lesson learned here…..

A lesson learned here is - you get what you pay for! I ordered a round table protector cover - which doesn’t lie flat, and a supposedly 100% HEAVY cotton tablecloth, which is really flimsy and cheap looking, and the serviettes are the same.
Won’t buy from this place again, online retailers get away with selling shoddy goods and zero returns policies. Shocking.
Yes I did order from you.
My full surname is hidden, so you won’t find me on your system, but I received my items yesterday.

January 31, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Good morning Berrinice,

Are you sure that you ordered from us, if so please can you provide an order/invoice number or the name the order was placed under? As we can only find one customer with the surname Dale on our system and it was not for a heavy cotton tablecloth and napkins.

On the rare occasion that customers make a complaint, we do our best to meet the customer's satisfaction whether this is sending out replacements or offering refunds but we have had no emails or phone calls from you as we are a small family run business.

EDIT:
Can you please email us or provide an order/invoice number? You would have received an order confirmation and then a shipment email with your order/invoice number. As we cannot find anyone with the name Berrinice on our orders system. If you have received your order yesterday, why have you not contacted us before leaving a bad review? If you had contacted us first, we would happily helped. Bad review can affect our small business.

Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality from this company. Bespoke tablecloth delivered in 27 hrs from submission of order. Great quality at a good and reasonable price.

January 11, 2023
Unprompted review
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Reply from Express Tablecloths & Textiles Ltd

Thank you Peter. We are happy you are pleased with the product and service we have provided.

Rated 5 out of 5 stars

Nice quality product

Nice quality product. 2 bespoke table cloths, ordered Friday, delivered Monday morning.

January 9, 2023
Unprompted review
Express Tablecloths & Textiles Ltd logo

Reply from Express Tablecloths & Textiles Ltd

Thank you for your kind review, we really appreciate it.
We are pleased to hear that you are happy with your order.
I hope you have a lovely day.

Kind regards
Natalie

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