First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more
I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more
Company replied
Company details
- Jewelry Store
- Costume Jewelry Shop
- Gift Shop
- Jewelry Designer
- Jewellery Manufacturer
- Jewelry Repair Service
Written by the company
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Contact info
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, United Kingdom
- contact@talia-rae.com
- talia-rae.com
4.6
Excellent
395 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems like a scam
I have ordered and paid for a necklace and not seen an invoice or necklace. The contact form won’t go beyond proving I am not a robot so I can’t contact. Thinking it is a scam and am about to reverse payment.
November 27, 2025
Unprompted review
Reply from Talia Rae
Hello,
Your order number is 135092 and the item was shipped december first. Id advise checking your spam for our order confirmation and you can contact us directly at contact@talia-rae.com
all sorted amicably
Had a few problems, but got it all sorted with full refund.I will buy from them again
October 22, 2025
Unprompted review
Reply from Talia Rae
Customer contacted us to return an item we sent them our returns policy and procedure. The item was returned on october the 22nd we started the refund process that afternoon (the customer will have received an email for this). Any delay in this is down to the payment providers processing time. We'd advise under 24 hours from an items return to leaving a 1 star is a rather severe and unnecessary action.
If you like a choker
I ordered an infinity knot for my wife for our anniversary.
The knot itself is beautiful....but my wife didn't get to wear it when I took her out for a meal to celebrate - the chain wouldn't go halfway round her neck, let alone dangle the knot as shown. Emailed more than once, no reply
June 26, 2025
Unprompted review
Reply from Talia Rae
Hi Ian,
I’m so sorry to hear about the issue with the chain, especially for such a special occasion. I completely understand how disappointing it must have been for both you and your wife. We strive to ensure every part of the experience is perfect, and I apologize for falling short on this occasion.
Please reach out to us directly at contact@talia-rae.com, and we’ll make this right by arranging either a replacement chain or a solution that works for you. We’ll prioritize your request to ensure it’s handled quickly.
Thank you for your patience, and I hope we can make things right for you and your wife.
Dont buy. Will a replacement be sent as per their gurantee? Customer service ignore every email.
Dont buy. tarnishes quickly and there is zero customer support. Waste of money.
Thanks for response Talia Rae on this forum. Still awaiting the response from your customer service team. The necklace is not tarnished but the metal has faded/ more solver than gold. So the question is will you send the replacement as per the guarantee you offer?
April 1, 2025
Unprompted review
Reply from Talia Rae
Hello,
Our items come with the standard protective coating used for silver we advise all customers follow the correct care for their items especially given hot weather and humidity - https://talia-rae.com/pages/silver-oxidation
Avoid!
I ordered an infinity knot necklace for a special occasion. I never received the item and despite messaging the company on face book messenger and sending 3 emails I never received a single response. Appalling customer service. I can’t comment on the jewellery itself as it was never received. Avoid this company.
April 2, 2025
Unprompted review
Reply from Talia Rae
Hi Ben,
I sincerely apologize for the experience you’ve had, and I completely understand your frustration. Not receiving the item or a response to your inquiries is absolutely unacceptable, and I can assure you this isn’t the standard we aim to provide.
Please get in touch with us directly at contact@talia-rae.com, and we will look into this matter immediately to resolve it. I truly appreciate your feedback, and we’re committed to making things right for you.
Thank you for bringing this to our attention, and we’ll be sure to assist you as quickly as possible.
Not refunded my money
My son originally ordered a necklace but had forgotten to put the address on correctly so I contacted customer services and they said it would be returned to them so in the meantime I ordered another of the necklace as it was a gift needed.
The first necklace he ordered then still arrived a week or so later so I returned it and paid for royal mail tracked delivery. This was last year and I still haven't received my refund even though I have sent proof to show they received the necklace back. I have emailed and no response.
I also sent proof that the necklace reached you at your office and had no response from customer services back to the pictures
September 1, 2024
Unprompted review
Reply from Talia Rae
Hello,
When you incorrectly address an item it should be returned to us but this is not guaranteed if it is delivered to the address provided and not returned by the addresse this is unfortunately the fault of the customer for providing an incorrect address. We will always try our best to communicate with the courier to try and get items back but when the error is not with us and involves a third party we cannot and will not absorb the cost.
Wrong item sent and nobody answered on…
Wrong item sent and nobody answered on customer service line - took many days to get a reply. Very disappointing and missed giving the necklace to my daughter on her wedding day. No refund offered despite paying extra for express delivery. If you want the right item on a tight deadline then do not use this company.
August 5, 2024
Unprompted review
Reply from Talia Rae
Hello Mark, This simply is not true and you have told a story through your review that is not a reflection of the facts. An item was sent in which the message insert was not correct. You stated you needed the corrected item before the weekend that week 4 business days form date of contact. You were sent a replacement via next day delivery which was delivered to your provided address in less than 24 hours. Though we apologise for the initial mistake which we took ownership for we replaced the item within a fast a time frame as was possible.
Completely ignored by customer service
Purchased a necklace for my wife in November 2021. It went very severely tarnished after only a few weeks. Contacted Talia-Rae to ask about cleaning/tarnish removal. They advised to use a jewelry cleaner. Several different jewelry cleaners later, the necklace still looked very bad. Contacted Talia-Rae to request a refund as I was not happy with the quality of the product. Completely ignored by them despite multiple attempts to contact them via their website, Facebook and Instagram. Avoid this company at all costs - the jewelry is of poor quality material and their customer service is non-existent.
Edit- the response from Talia-Rae below does not answer for the fact that they ignored me for over a year. They are still trying to fob me off with cleaning instructions and their grammatically poor response should serve as a further warning that this company cannot be trusted. I am still pursuing a full refund despite this shoddy response.
March 13, 2024
Unprompted review
Reply from Talia Rae
We would advise as per the email sent to all customers after purchase correct care of silver product to prevent tarnishing and steps taken to clean any tarnishing that does occur due to incorrect care of the silver item. I can see you from email exchanges you were sent our care sheet and would advise following the steps we provided for both our and any other jewellery items owned by the customer.
My worst online shopping experience
My husband ordered a surprise necklace from Talia Rae website as a valentine gift for me his wife. I was not home and royal mail claimed it was incorrectly addressed so they sent it back to them. The necklace has long been delivered back to their warehouse since the 15th of February but up until today, 7th of March, the necklace hasn’t been redelivered of giving us a refund if it can’t be redelivered. My husband and I have sent so many emails but nothing happened till date. They no longer reply us and they are not able to verify they received it. I have gone back to Royal Mail twice and they confirmed that they delivered it back to Talia Rae. I sent so many emails but nothing happened. A whole £72.89 wasted as well as the valentine surprise. Very bad customer service. No phone number to even call directly. Never Ever going to buy anything from this website or recommend anyone.
This is by far my worse online shopping experience.
February 14, 2024
Unprompted review
Reply from Talia Rae
Hello,
When a customer provides an incorrect address we have to wait on the item to be returned as we have not despite your claim received the item back it cannot be reshipped. We reship items at cost to ourselves despite error being on customers part in cases of incomplete address but we will not replace a full order at cost due to incorrectly provided information on the apart of the customer as per the terms and condition agreed to when purchasing from our store.
Very pleased
Very pleased, ordering was simple, turned up in 2 days and great quality jewellery and box.
February 13, 2024
Unprompted review
Reply from Talia Rae
Hi Kyle,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. It's fantastic that the ordering process was smooth, and we're so happy you're pleased with the quality of both the jewellery and the box.
We look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out.
Very pleased with the service of this…
Very pleased with the service of this company. Made my order and the products came the next day! Beautiful necklace and earrings with amazing packaging.
January 23, 2024
Unprompted review
Reply from Talia Rae
Hi Nigel,
Thank you for your wonderful review! We’re so happy to hear that you’re pleased with both the products and the speedy service. It's great to know that the necklace and earrings exceeded your expectations, and that you liked the packaging!
We truly appreciate your support and look forward to serving you again soon.
Very Bad Experience
I ordered a necklace from Talia Rae website. I received it on 18th December 2023. I returned it on 21st December. The necklace was delivered back to their warehouse on 23rd December 2023. But i didn't received refund yet. i sent so many emails but nothing happen.They are not able to verify they received it. Courier Company confirmed that they delivered it and its received by them. I sent so many emails but nothing happened. still waiting for my money to be refund. The quality is not good and their items are over priced. Very bad customer service. Never Ever going to buy anything from this website. And not going to refer anyone to get something from this business.
December 18, 2023
Unprompted review
Reply from Talia Rae
Hello,
As per the emails we have sent in response to your requests we have not received an item back with a note included matching your name or order number and we have no been provided a tracking number by you so we can look up the return item to try and sort this for you. Unless we can be provided a tracking id for the returned item or receive an item in the coming days with information matching your details we cannot refund the order.
Lovely jewellery
Lovely jewellery had a problem with the stone had to send it back they sorted it out and returned it to me in no time at all brilliant customer service would definitely recommend this company
December 25, 2023
Unprompted review
Reply from Talia Rae
Hi Aaron,
Thank you so much for your kind feedback! We’re really glad to hear that we were able to resolve the issue with the stone quickly and to your satisfaction. We always aim to provide excellent customer service, and it’s great to know we met your expectations.
We truly appreciate your recommendation, and we look forward to serving you again in the future!
Becareful if buying a gift!
I bought a necklace as a gift for Christmas however when I gave the gift it was unsuitable. I am unable to return the necklace as it is outside the 14 day returns policy. The company doesn't appear to have an extended returns policy to cover christmas gifts. So I wouldn't buy anything for a gift from them. Their communication isn't very good either. I've had one email reply and then I appear to be getting ignored. Sent various Facebook messages too.
December 1, 2023
Unprompted review
Reply from Talia Rae
Hello Tracy,
If you item was purchased during December you are still eligible to return the item we are sorry if this was not explained by the agent you spoke to via email. Unfortunately if your order was placed earlier than December 1st we may not be able to offer a return on the item.
A Christmas gift.
I bought a lovely gold necklace with matching earrings for my wife this Christmas.
The wording in the box was perfect, as was the display case it came in. My wife loved her gift and the wording accompanying it. I'm glad I chose the display case as it came with its own internal light. The perfect finish.
December 2, 2023
Unprompted review
Reply from Talia Rae
Hi Tommy,
Thank you so much for sharing your experience! We’re thrilled to hear that your wife loved the gold necklace and earrings, and that the special touch of the display case with the internal light made it even more memorable. It’s wonderful to know everything came together perfectly for such a special occasion!
We truly appreciate your feedback and are so happy to have been a part of your holiday celebration. Looking forward to serving you again in the future!
Received the item very fast, day after I ordered.
Received the item very fast, day after I ordered. Quality product , my wife will surely appreciate it.
December 18, 2023
Unprompted review
Reply from Talia Rae
Hi Yaj,
Thank you for your feedback! We're so happy to hear that your order arrived quickly and that you're pleased with the quality of the product. We’re sure your wife will love it!
If you need anything else, don’t hesitate to reach out. We appreciate your support!
Utter shambles
Paid extra for the fancy wooden box for my wife's necklace I got for her birthday, the box arrived damaged after reaching out on the only contact they have being email, got 1 email from them asking for proof of damage sent it in and haven't heard anything back utterly poor customer service! SAVE YOUR MONEY BUY LOCAL!!!
December 14, 2023
Unprompted review
Reply from Talia Rae
Hello Ben, As per the multiple conversations we have had with you over both email and facebook we replaced the damaged box via express and it was with you within 2 business days. We can only apolgise for damage cause by third party couriers.
First time ive used Talia Rae
First time ive used Talia Rae, bought my wife a nice nacklace that i seen advertised.
It was dispatched and with me within a 48hr time slot which was ideal.
Necklace was stunning and a lovely gift and surprise.
Thank you.
Paul Gillan
November 24, 2023
Unprompted review
Reply from Talia Rae
Hi Paul,
Thank you so much for your lovely review! We’re delighted to hear that your first experience with Talia Rae was a positive one. It’s great to know the necklace made such a beautiful surprise for your wife, and we’re happy the fast delivery was ideal for you.
We truly appreciate your support, and we look forward to serving you again in the future!
Beautiful necklace and quick delivery.
I ordered a necklace from Talia Rae and then read reviews and wondered whether I had made a mistake. The necklace arrived today and is absolutely beautiful! I received good updates on the tracking/delivery.
Thank you, I will definitely recommend.
November 26, 2023
Unprompted review
Reply from Talia Rae
Hi Ryan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the necklace exceeded your expectations and that the tracking updates kept you informed along the way. It means a lot to us that you’ll be recommending us!
If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your support!
Worst Experience, DONT BUY
Worst Experience. NEVER USE IT AGAIN, and will not recommend it to anyone else. I have ordered a necklace for my wife birthday and even opt out for express delivery to get it early, which according to their website takes 1 or 2 working day, but never got it. Its been more than two weeks since I am waiting and my wife birthday has already passed, so there is no point even if I got it now. £60 goes to waste. There is no order number or any way to track my order. I emailed them, and they said I order on friday after working hours, so i wait for another 2 working days and now its been two more weeks.
November 10, 2023
Unprompted review
Reply from Talia Rae
Hello Muhammad,
As explained in our emails to you we apologies for fedex delivery failure and sent a replacement. We also refunded the cost of the express shipping to you. Unfortunately this is peak season and we are a small third party who have no power when it comes to the quality of service from couriers.
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