Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more
Company replied
Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great commu... See more
Company replied
We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more
Company replied
Company details
Written by the company
We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.
Contact info
United Kingdom
- tap-and-go.co.uk
4.7
Excellent
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keighliegh was really helpful and…
Keighliegh was really helpful and sorted me out Thankyou so much for being so great!
November 20, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Chelsea,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
I have just signed up with Tap & Go and…
I have just signed up with Tap & Go and I can honestly say they have been really great. They have cut the monthly costs down for me and each transaction is going to be cheaper than what I am paying now. Ellie is fantastic as she has kept me informed every step of the way and I am sure the set up is going to be just a easy with ellie helping. Thank you
November 17, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Niki,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
We are a small local business and use…
We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you actually speak to them. We recently changed terminals and everything went smoothly Ellie in particular was superb. I would have no hesitation in recommending them.
November 7, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Stefania,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Ellie and Robert were great from start…
Ellie and Robert were great from start to finish, pleasure to work with!
November 13, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Jack,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Great service from Jack
Jack was really great to deal with. Very knowledgeable & great service!
November 11, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review K,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
A member of staff named Jack really…
A member of staff named Jack really helped me save money! Great service.
Many thanks.
November 11, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Macy,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Tap and Go new customer
Jack was brilliant from start to finish. Really happy with his customer service and his overall knowledge. He managed to save our business plenty of money by finding a system that was right for us. I doubted you mate but you nailed it. Thanks Jack. Genuinely superb 👍🏻
November 11, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Jack,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Great service from Jack.
Great service from Jack.. he really knew his stuff and helped me save lots of money! Thanks Jack!
November 12, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Chantelle,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Rude and pushy staff
We received a cold call from them and the guy on the phone was extremely defensive and pushy and essentially chastised us when we said we weren't interested and too busy to talk in the middle of the work day
October 29, 2025
Unprompted review
Reply from Tap And Go Ltd
Hi Mihai-Cristian,
We’ve checked our records and do not have anyone by this name in our system or on our dialler. We always take feedback seriously, but without more information we’re unable to verify any interaction or reach out to resolve this matter.
If you have had genuine contact with us, please provide further details (such as a reference number, date, or the advisor you spoke with) so we can investigate properly. You can contact our team directly at complaints@tap-and-go.co.uk.
Thank you,
The Tap & Go Team
Excellent Service and Expert Support
I've been working with Tap & Go for a few years now. The team is extremely knowledgeable, helpful, and really take the time to understand your business needs. If you’re looking for reliable and efficient card payment solutions, I highly recommend Tap & Go.
October 29, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Spencer,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Nathaniel and max have been great
Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reassuring. extemely easy process so far, would recommend!
October 16, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mr Brookes,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Carly has been a superstar
Carly has been a superstar. Every query dealt with and has made the switch over seamless.
October 2, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Steven,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
The lady carly couldn't help us enough…
The lady carly couldn't help us enough Carly customer service was exceptional
September 26, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mr Winterbottom,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Over the past few years
Over the past few years, I have utilized the services of Tap and Go and AIB card payment machines, and I have consistently received excellent service. Their IT support has been particularly effective in resolving technical issues promptly. I confidently recommend their card payment services to any business.
September 19, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review M Abdi,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Saved me 30% on 1 of my sites
Saved me 30% on 1 of my sites, will be recommending everyone to tap & go! Service is also good- thanks Jordan Owen!!!
September 18, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Joe,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Marc helped me change my card machine…
Marc helped me change my card machine over & saved me money!!
Absolute lifesaver he is!
September 17, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Chuck,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Card machine change
Marc changed my card machine over and saved my business a lot of money. Would Highly recommend
September 16, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Lianne,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Luca helped me find a good rate
Luca helped me find a good rate. Saved me some money what can definitely used to do in other areas of my business
September 17, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Harry,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Perfect explanation
Perfect explanation! Can’t recommend enough. Thanks Jordan
September 17, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Muhammad,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Fantastic customer service from James
Fantastic company, would 100% recommend...
Spoke to James who was extremely knowledgeable and informative. He was professional yet friendly and provided an excellent service from start to finish.
Thank you James and thank you Tap and Go Ltd
September 16, 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Janet,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
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