Taylor Lighting Reviews 197

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Aside from the beautiful selection of lighting and decor, the service received has been exceptional. 11 years after our first purchase we continue to go to Taylor’d as our first port of call. A small... See more

Rated 5 out of 5 stars

I have used Taylor Lighting throughout 2021 for numerous projects. They have always been very supportive. I highly recommend them to anyone looking to buy LED lighting or profiles. - Fast Deliver... See more

Rated 5 out of 5 stars

Alex, was very patient and professional - she understood exactly what we were looking for and advised us accordingly. At no time were we pressured to make a decision until we had a full description... See more

Company replied

Rated 2 out of 5 stars

Had to glue in the diffuser of LED enclosure/extrusion as very poor fit and kept falling out. IP67 LED tape described as warm white, but a lot closer to neutral/cool white, at a guess around 3500 -... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

Led Profile and Strip Lighting


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

197 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(197)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Good items, easy to order and quick delivery.

April 29, 2020
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review .It is much appreciated

Rated 5 out of 5 stars

Even though we are experiencing…

Even though we are experiencing unprecedented times,the order was dealt with very efficiently well done.
Mr G E Dawe

April 21, 2020
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you.It is much appreciated .

Rated 5 out of 5 stars

Just what I was after

Just what I was after, delivered on date as it predicted.
Thank you
look cool too.

April 18, 2020
Unprompted review
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Reply from Taylor Lighting

Thank you for your kind review .It is much appreciated

Rated 5 out of 5 stars

Possibly the best lighting and accessory supplier

Technically strong, friendly, approachable and experienced. They took my design ideas and ambitions and turned them into reality with high quality, well thought out and well manufactured products.
I will use them again and recommend them to anybody searching for that finishing touch.

March 23, 2020
Unprompted review
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Reply from Taylor Lighting

Thank you for your kind review .It is much appreciated

Rated 5 out of 5 stars

Excellent professional service.

Have to say had such a great service with Taylor Lighting, I needed LED trunking, wasn’t sure what exact size, they sent me samples, then placed my order, which was packaged very professionally, the tube looks just as expensive as the trunking, so won’t throwing that away or definitely recycling the tube the trunking arrived in. Great product, great service, very professional.

Thank you Taylor Lighting.

March 20, 2020
Unprompted review
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Reply from Taylor Lighting

Thank you for your kind review .It is much appreciated

Rated 5 out of 5 stars

good site and shop.

good site and shop.. thanks we have used them a few times

March 19, 2020
Unprompted review
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Reply from Taylor Lighting

Thank you for your kind review .It is much appreciated

Rated 5 out of 5 stars

excellant fast service

excellant fast service, and extrely good products, in the past i have used twice as expensive channels and half of the quality of taylor lighings channel thanks very much

February 21, 2020
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your kind review .It is much appreciated

Rated 1 out of 5 stars

Not as described

ordered the 34x 2m lengths of the black corner extrusion (BK1919ML2) with the description stating powder coated however the product is simply sprayed which is very much less robust and scratches easily.

February 5, 2020
Unprompted review
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Reply from Taylor Lighting

Hi . These come from the manufacturer powder coated but we found where they are held inside by clamps ,whilst powder coating, a white mark is left on the li in 2 places . Therefore ,we touch it up with black spray paint .Once the cover is on ,you should not notice it .Also ,it is a matt finish rather than gloss ,so it will be less resilient to scratching .We are surprised you havent called us regarding this rather than just leave a damaging review.

Rated 5 out of 5 stars

I am recommending Taylor Lighting to…

I am recommending Taylor Lighting to all people looking for a reliable, honest company with a fast shipment option.Item we have ordered it s perfect and very well made.Thanks

February 4, 2020
Unprompted review
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Reply from Taylor Lighting

Thank you for your review . It is much appreciated .

Rated 4 out of 5 stars

This company has great products

This company has great products. The customer service was fine, but their website was laboriously slow, and the search function hardly worked. Also, they are not able to do that much custom work, you just have to purchase the products they stock. Apart from these issues I have no problems with this company.

February 3, 2020
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Hi Fiona . Over the last few weeks our website has been targeted by hackers trying to create disruption.We think we have now resolved it so it should be normal again. The bespoke element is for led strips cut ,soldered ,made to measure .We dont cut profile as generally it is better to cut on site .Thank you for your review .

Rated 4 out of 5 stars

Great technical support but carriage…

Great technical support but carriage prices are disproportionate to value of goods and could deter future orders. For example goods costing £8.50 sent in very small jiffy bag by post within 2 days were subject to a £9 delivery charge. This is much above the actual cost of normal postage. Would suggest a review of the delivery charge structure.

January 9, 2020
Unprompted review
Taylor Lighting logo

Reply from Taylor Lighting

Thank you for your review . We do charge a lesser amount for items sent by royal mail but we can only do this by phone order . We have tried to automate this, but it has proved too difficult with the 1000+ items .

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