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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting issues such as missing items, incorrect products, or orders not being shipped as expected. Customers also found the website to be problematic, citing an outdated interface and difficulties with its functionality, including problems with address defaulting and order tracking. Reviewers also expressed significant frustration with the product quality, often receiving damaged or opened items, and with the refund process, where refunds were initiated without consent or not issued at all. Additionally, customer service was consistently criticized for being unhelpful, difficult to reach, and relying on ineffective chatbots, making it nearly impossible to resolve issues.

What people talk about most

Order

Consumers find order experiences to be consistently negative. Many reviewers report frequent order... See more

Website

Users describe negative interactions with the website, with many expressing strong concerns about its... See more

Product

Clients share negative opinions on product quality and delivery. Many reviewers report receiving damaged or... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report receiving... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as non-existent or abysmal.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Within one week of subscribing to them I have lost all faith. I opened a package they sent and marked delivered and it was missing a card. I login to report it, and find out they've refunded my last t... See more

Rated 1 out of 5 stars

Tcgplayer was once great, but now times are longer, products cost more, tcgpkayer direct takes weeks when it used to take 3 days. Orders are often wrong, cart opitmizer is horrible. Trying to even t... See more

Rated 1 out of 5 stars

Ordered what people call "covid charmander" the one where he's stuck inside looking out the window. After delivery date passed I did a little digging. Tcg direct gave me a fake tracking number unrecog... See more

Rated 1 out of 5 stars

This website is horrible. Allowing sellers to refund orders all the time just because they wanna look like they have good prices. Chances are if you order something for a good price it will get refund... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures


Contact info

1.4

Bad

TrustScore 1.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The only thing that I would change

The only thing that I would change, is that sometimes when ordering multiple cards( where the seller has listed the item as free shipping, or shipping included) I will still be charged shipping anyway... however, as long as you check your order before you hit the final payment confirmation button, you aren't committed to that transaction,and can back out. Just watch the subtotal for shipping in the very final step. Otherwise, I have only had great experiences.

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

Negative feedback for sellers deleted without reason.

The website removes negative feedback for sellers consistently. I've left both good and bad reviews to inform buyers about different seller's ethics. TCG Player has removed every single bad feedback that I've left, for no reason other than "we don't agree". Well, they didn't buy the products, I did. So how can they disagree? Do not trust this site. They lie about the seller's feedback to make more money at the cost of the buyer.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had Magic -Modern Horizons

I had Magic -Modern Horizons: Morophon, the Boundless - #1- ordered for me by my friend. The sellers name is Jeffs Surplus.The card was packed excellently. I'm going to be using this card in a deck that is being built for me. I would definitely buy from this seller again.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

TCGPLAYER is nothing but a scam

TCGPLAYER is nothing but a scam, they allow certain sellers to be labeled as a physical lgs when they are not. Some they have listed as a physical LGS have been shut down by their state for illegal practices. I checked 50 "physical LGS" 16 had been closed for criminal behavior.

You receive fake cards from these stores, product that is Moderately played and not near mint . It's awful all around

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

I have been using TCGplayer for about 10 years

I have been using TCGplayer for about 10 years and it was great until 2023,

This year I got charged 80$ of customs fees for my packaged and TCGplayer does not want to refund me or take the package back, every order are very slow. I do not recommended it I will used a competitor website for now on.

March 29, 2023
Unprompted review
Rated 1 out of 5 stars

Bought 6 boxes of Evolving Skies…

Bought 6 boxes of Evolving Skies Pokemon cards from seller GGEZ Cards. The morning after, my order was cancelled and refunded- no reason was given.

I check the site and sure enough, there is a exact copy of the listing under a different name(easymarket) now priced $1000 higher than what I had purchased the night before, from the same state- not only that, but when I clicked the old shop name on my order, it brought me to easymarkets shop.

To recap- The seller wanted to make more money on what I had bought, so they CANCELLED MY ORDER AND THEN RE-LISTED IT UNDER A DIFFERENT SHOP NAME FOR $1000 more. This is highly illegal and TCGplayer will never get my business again.

EDIT UPDATE: TCGPlayer sent a reply saying that--get this, THE SELLER IS UNABLE TO RESPOND TO MESSAGES AT THIS TIME.-- Meaning, that I can't even ask them or get a reason as to why my order was cancelled- Seeing as how to they re-listed it right away for $1000 more, I'm going to have to say that it wasn't some sort of 'inventory problem(the new listed price set was bought the day after) and TCG knows what these sellers are doing and allows it. DO NOT USE TCGPLAYER FOR COMMERCE.

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Spammers and scammers

Never give them your email address. They do not let you unsubscribe unless you delete your account. They will hold you hostage and send you spam multiple times a week even after you withdraw consent. They’ve also been bought out by eBay like the sellouts they are. Which means this already bad platform will only get worse.

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Added 10 cent card, it snuck in a $15 version instead.

added a 10 cent card to my cart. Was on the fence about the card but for 10 cents I figured I'd pick it up.

after checkout, found out somehow it was replaced with a $15 foil version.

This same thing happened with a $5 card that was replaced with a $25 foil version.

Do not use this site.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

I bought singles from this site a bunch…

I bought singles from this site a bunch of times. 90% of the time it's been a good experience with great prices. The only time I got ripped off was from buying a champions path Charizard from a seller that said it was a NM card, but it was slightly damaged. Not the sites fault, but they can do a better job with complaints & making things right with Scammy sellers.

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. They take good cards out of packs then reseal. I got a vmax crowbat and a crowbat v from seperate single packs, and a cinderace vmax and a cinderace v from seperate single packs all in the same purchase order… tell me the odds of getting two pokemon (bad cards) of the vmax and v types from 4 seperate single packs all in the same order. Plus an order I had a week ago had all resealed packs. It’s a waste of money hopefully the people just stop using the site or else consumers will continue to be scammed

September 12, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my orders!

I ordered in some cards but only 4 of the 20+ cards ever came through. I'm still waiting for them to show up, and if they do I'll give a better rating, but for now I'm quite unhappy.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service!

Great customer service and service all around! I have been using TCG for a while now without any hiccups, when there was at last an incident with USPS losing my package. The staff were very understanding and kind throughout the process! In the end, I got the cards I wanted and the satisfaction that I am supporting an excellent and caring company!

August 20, 2022
Unprompted review
Rated 1 out of 5 stars

Not the place for collectors

This website is for people who intend to play the tcgs instead of collecting. First of all, it is not an option to contact sellers to request pictures of cards to verify condition to make a more informed purchase. There is no option to contact sellers until an order has been placed with them. Second, sellers rarely follow their condition guide. Either this or they are just ignorant. I have had to return multiple orders because of condition issues. The listing will state "near mint" and I will receive a card with whitening and scratches all over the back and front. One time I received a card with such deep scratches that it should have been instead considered damaged. If you care about the condition of the cards you are buying, this website is not for you.

March 25, 2022
Unprompted review
Rated 1 out of 5 stars

No longer a good marketplace

I recently attempted to purchase a couple boxes of Pokemon cards from TCGplayer and the entire experience was nothing shy of atrocious. After I placed my order, I got a package in a fair shipping time, but I got what was obviously nothing even close to what I ordered. The seller sent me about $3 worth of Panini basketball cards, which I have no use for. I immediately contacted the seller, who never responded to me at any point and still has not to this day. TCGplayer messaged me back and immediately began making excuses for the seller, saying they were, "having trouble sending messages." That lie didn't even make sense, seeing as they said they had contacted the seller. It was also an automated reply, which was a red flag to me. I researched the seller's shop and reviews and found that he was a known scam artist. After contacting TCGplayer again to inform them and asking for them to refund me, they sent me ANOTHER automated message, this time asking me to wait 12-15 business days, for the item to arrive, before messaging them again. This was another obvious red flag to me. I messaged them a third time only to get an identical automated reply. Now I was frustrated, so I informed them of how worthless their messaging system is, since it was not helping and I was not getting my money back. This time they actually replied and scolded me for calling them useless. After stealing my money and defending the criminal thieves they call, "sellers," TCGplayer actually told me I needed to treat them and the seller with respect and courtesy. So that's my story. I never got a refund, the correct product, or even a message back from the scummy seller. I used to use TCGplayer a lot in the past, but after this experience, me and my extensive network of people who play TCG's will never use that website again. Congratulations, TCGplayer! You guys stole $49.35 from me, so I guess you win. But now you're going to lose several thousand in future sales!

February 26, 2022
Unprompted review
Rated 1 out of 5 stars

Do not sell to them

I sent in 20 low to mid value cards as a test and I'm so glad I didn't send anything valuable. They claimed that half of the cards were missing (they weren't) and half of the ones they admitted to receiving they said were damaged (they weren't when I sent them).

January 29, 2022
Unprompted review
Rated 1 out of 5 stars

Literally useless customer support

Literally useless customer support, Same fees as eBay, no good way to message sellers, no seller protection against harassing buyers, no seller protection, braindead and slow customer service (don't think they even should be called customer service reps, because they don't even know what that means), and an overall terrible platform.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

I've been using TCG player direct

I've been using TCG player direct. Foils and card are always NM when you order NM. Customer service is EXCELLENT. They forgot to include an 0.08c card. What did they do to fix it? Give me $6.07 credit so I could purchase it elsewhere (+shipping). I've only spent a fraction with TCG player as I have with other TCG sites and they already value my business enough to do the above. Recommended. We'll be shopping here alot more in future for MTG cards.

September 6, 2021
Unprompted review

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