Telemart Reviews 263

Pathetic customer service recieved incomplete order and advance paid fully on complaining several times no one is responding through any channel

I generally never want to be unfair in reviewing any business but without any doubt, this is perhaps the worst online shopping experience i had so far in last 15 years of online ordering.

If i could inform every consumer about them i would do so.

I ordered a phone beginning June 2024 for my family, with the biggest mistake of pre paying hoping this will speed things up. Instead the phone goes out of stock and refund is "initiated" but never comes (I wonder how much time it takes in era of bank transfer to send money).

Then i decide to instead order an item on stock and cancel refund since there was no hope of refund, as usual 1 week past and no shipment done although it says delivery time 4-5 days.

the customer service is non existent and i wonder if the owners on purpose are running business like this. Everytime I raise a ticket or contact via WhatsApp, i get a homeopathic answer "your order is in process and will be dispatched soon".

I have placed few of the orders on a gift card and it is more than 2 months now but they haven't done anything regarding my orders.

I am extremely disappointed with Telemart. I ordered two Seagate Expansion 1TB External Hard Drives on January 14, 2024 (Order #3031095812392). Despite the confirmation and payment via Digital Bank Transfer, I have yet to receive my items. It's been quite some time, and there's been no update on the delivery status. This level of service is unacceptable. I expected better communication and timely delivery from a company like Telemart. I will not be ordering from here again and wouldn't recommend it to others.

Telemart is totally scam in Pakistan I ordered an item from Telemart, which was in stock at the time of purchase. A few days later, I emailed that I haven't received my orders they replied the product was no longer in stock. I canceled the order and requested a refund, but it's been over a month and I still haven't received my money back. Avoid this company.

I ordered on 21 May 2024, they Canceled my order three times and asked me to order again. And now today's date is 08-06-2024, My order is still in process. They are frauds. Please be aware of them. Don't waste your money on Telemart.

I have ordered Earbuds on 27th of July after 7 days they cancelled my order due to shortage of material.i had paid in advance that's why they asked me to place an other order. Now the another order is still processing and they asked me " item is not delivered in our warehouse due to some issues" it's means that they don't want sent me anything.

Don't deal with them. They Sent me a cash on delivery parcel for which I had paid earlier while checking out.. I was contacted by telemart to receive it and they'll make it even in the next order. Now I can't call that number because it has been turned off.

They don't send other order or care to resolve the issue.

Scam Alert!

Beware of this fraud company they are following a dropshipping model and haven't delivered my product even after 34 days. Mistake I made was to pay them in advance

Customer support is pathetic, they send copy paste messages, and reply after days.

Really disappointed! Better to order from Daraz.

Order # 3031096205726

Pathetic experience! It’s been more than a month i have not received my phone! There is no way i can contact them easily!
Never gonna use telemart ever again!

I would like to give it zero star.
so many days passed and we did not receive phone and customer service is really bad

I ordered a headphone they didn't it to me in 3 weeks and then i asked them to refund my money so they are not refunding my money (7 weeks are done)

Ordered and paid for an iPad 9. Never got the iPad and have not received a refund despite multiple refund tickets. Like other people here they just keep on saying they are expediting the process and stuff like this but never refund the money. It has been more than a month since I cancelled my order and asked for my money back.

I wish I had known about Trustpilot before and read the reviews here about Telemart, I would never have ordered nor transferred money to these frauds.

Has anyone had any luck reporting them to FIA cybercrime?

Fraud!! They are not refunding my amount.

They are fraud. I ordered a watch from Telemart. My order was placed, and I received an email from them. They informed me that my order wasn't placed, but they didn't provide any solid proof. Instead, they took all the money. Please do not buy anything from here by paying in advance.

Worst e commerce platform ever
I ordered my order on jan 2nd and its almost a month since i placed it in full advance , still no response. Truly very disappointing

One of the worst platforms in the country. They don’t have a helpline, and if you aren’t aware that they also have on ground stores, after placing your order, you will a doubt that it might be a scam.

Please bear with me on this because it is a bit difficult to explain this frustrating and pathetic experience.

I placed an order and paid in advance. Even after a week, I didn’t get a response on order status. I had to sent a message to inquire about the status, they replied that the product is out of stock and they are trying yo arrange it from a vendor. Then after another week, I again had to sent them a message and I got the same response. I asked for a refund and I was being told that they will refund the amount within 5-7 days. While I was waiting for it and then I followed up after 3 days and to your surprise, I was being told to open a ticket to get a refund.

We placed an order after confirmation that the product was available and payment was done on 9th May 2023. After payment, they mentioned the product was not available and we would deliver it when available. On 15th May, they mentioned you could request of refund so we created the first refund request and it got closed without any action, each week we created a refund request but nothing happened.
It has been 7 months and our amount is still stuck at Telemart

Fake website. Never deliver products even after full payment in advance. and when you apply for refund, they disappear

I bought this product from your website, your khaleej tower shaheed e millat karachi branch they sent the defected product first of all it isn't working properly let alone changing the product is not even turning on now that i want to return or need my money refunded they are not replying to any of my calls and emails bad service very bad first impression why kind of replacement service is that why do i have to send the product to you your rider should come and take it i paid my share of shipping while ordering it refund me my money.