TeletextIreland Reviews 

153
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Please DONT book with teletext holiday, blatant liars, endless emails and phone calls and still no sign of my refund since April. Disgusting customer service, they are holding onto so many peoples mon... See more

Company replied

Rated 4 out of 5 stars

I have tried several times to get my holiday transfered from May 2020 to May 2021. I did not receive any correspondance from Teletext Ireland holidays at all. The only interaction i got from them wa... See more

Company replied

Rated 1 out of 5 stars

An absolute disgrace. Ringing them for months. Our first family holiday the kids devastated they couldn’t go and won’t be able to next year because we won’t get this money back. Customer service have... See more

Rated 1 out of 5 stars

Holiday cancelled not a single contact or update since. Hotel cancelled booking in March. Hotel don’t get paid until you stay and airline cancelled in April so no reason to hold on to my money. And n... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Book the perfect flight and hotel to build your own holiday deal to save money, TTA bonded and no hidden fees


Contact info

2.4

Poor

TrustScore 2.5 out of 5

153 reviews

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2.4

All reviews

(153)

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Rated 5 out of 5 stars

I was dealing with Savio and I will…

I was dealing with Savio and I will always book through teletext from now on he went out of his way and explained everything in detail with me as we where booking our honeymoon and where unsure of places in Alvor and he directed us to the perfect place and the method of monthly payments is a great option. Would definitely recommend teletext and ask for savio

January 17, 2020
Unprompted review
Rated 1 out of 5 stars

The prices you see on the website are…

The prices you see on the website are not accurate at all! A holiday that was supposed to cost €1,060 according to the website with "prices accurate as of today" ended up costing €1,500. My girlfriend was silly enough to book this despite the price of the hotel not going up at all according to the hotels website like the agent said. When we rang again to question this we were advised there would be a 30% cancellation fee despite the lies from the agent. It's a shame because when we first rang last week to inquire about this we got a very good opinion about the company and agents that work there.

January 17, 2020
Unprompted review
TeletextIreland logo

Reply from TeletextIreland

Hi Michael,

We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website

In order for us to look into the issue raised further please can you provide us with your TT booking reference number?

Thank you

Best Wishes

Kylie

Rated 5 out of 5 stars

Savio was such a great help!

Savio was a great help with book, my 60th birthday holiday. He was so professional and friendly throughout the booking will definitely continue to use teletext holidays and Savio as my PTA.

Martin Black

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

I have just booked a holiday for later…

I have just booked a holiday for later this year with teletext holidays Ireland. My agent is a chap called Amjad. I have to say he was brilliant to deal with and nothing was too much trouble for this man. He was a pleasure to deal with and anything I requested he was able to provide. I'm delighted with the service and the price I was given for my holiday and thank you Amjad for your help in this matter. I look forward to dealing with you again. 5 star treatment. Thank you again. Kenneth Doyle

January 10, 2020
Unprompted review
Rated 1 out of 5 stars

very bad customer service

First of all I would like to say a few different things here, after hours upon hours and days upon days of trying to book a holiday with teletext.

I first called and booked a nice holiday in Lanzarote for me and my girlfriend as I seen one I liked online, they asked me to pay a deposit of £120.00 and I kindly paid it because they had guaranteed that if I paid it my hotel, flights and transfers were completely secure, the guy told me I should receive a phone call within 10 minutes to get my booking reference number, 30 minutes later I received a phone call telling me that the flights could not be booked as there is no seats left and could we not pick another location, I disagreed and said no just refund the money, teletext refused me a refund for a service they guaranteed (witch they didn’t) after about 2 hrs and 30 mins of very poorly conversations with staff, supervisors and managers I was pressured into booking another holiday in fuerteventura, after more discussing I agreed then they had asked for an Additional £350.00 on top of the £120.00 they already had, I then had said I do not want to go ahead with this holiday, I was then told I would have to pay a balance of £1578.00 by 28/08/19 I only booked it on the 16/08/19. I was then again refused a refund this contained for 2 days, eventually 2-3 days later 2 staff members one staff and one manager contacted me back and had apologised for everything and offered me a full refund, I was happy enough with that. (Online both holidays were cheeper)
This was after I had told them that I had contacted my Solicitor and the Financial ombudsman and cancelled any payments from themselves through my bank.

Fast forward to 22/08/19 after hours of searching for holidays hoping for better holidays, luckily I came across a great holiday for £415.00pp for two people it equals to £830.00, I was more than happy with that I give them a call and then they told me it was over £1300.00 for total, I continued to say that cannot be right if it is on your website for £830.00 total. After another hour of searching with the guy on the phone it was £1200.00 that’s a £370 difference in price from your website (daylight robbery)
£1200.00 for a completely different hotel in a completely different area, to say the least I am not happy at all with the service I was provided with, I’m still disappointed. How you can get away with it is unbelievable.
What has teletext now got to say???

August 28, 2019
Unprompted review
Rated 4 out of 5 stars

Amjad

First time booking through Teletext Holidays. Did research for our holiday via the webpage and then phoned to book. Dealt with Amjad and he was very helpful and professional, even ensured all details were accurately correct. Would definitely recommend this company and will be a returning customer based on the booking.

July 22, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Avoid Avoid Avoid

Worst experience trying to book a family holiday ever. price kept increasing over the course of the one hour long phone call... then all of a sudden there were no rooms, passed off to next con artist to try get more money for rooms that only he could get and all the time telling us he was giving us so much that he would take the hit for the discounts from his own personal pocket. Told me was charging one price for bags then rang my husband said they were charging a different price, recorded the calls, very unprofessional and dodgy company wish I had seen some of the bad reviews before I dealt with them, total scam artists... steer clear if you actually want a holiday at the end of your lengthy phone call...

June 24, 2019
Unprompted review

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