Tenancy.Cleaning Reviews 

1,455
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and dedication to going above and beyond. Many people noted the exceptional quality of work, with teams leaving properties spotless and paying great attention to detail. Reviewers also found the booking process to be very easy and efficient, often mentioning competitive and economical pricing. However, some customers also noted dissatisfaction with the cleaning quality, reporting that certain areas like carpets, windows, or appliances were left unclean or not to the expected standard. A few other people also felt that cleaners were occasionally late without apology or exhibited an unprofessional attitude. Additionally, some reviewers mentioned unexpected extra charges for specific items or services that they believed should have been included.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the thoroughness, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction. Reviewers... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy,... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding the rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... See more

Rated 5 out of 5 stars

Had a great end of tenancy cleaning experience with Tenancy.Cleaning for our 3 story midterrace + converted basement in Altrincham. Quotes given were competitive and easy to book and make payment on... See more

Rated 5 out of 5 stars

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more

Company replied

Rated 5 out of 5 stars

Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,455)

445 reviews in the last 12 months

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Rated 5 out of 5 stars

Adin and his team were excellent

Adin and his team were excellent, they cleaned our property to an excellent standard on the hottest day of the year. They cleaned everything mentioned and were particularly good at the bathrooms. Would highly recommend!

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am extremely satisfied with the service and would highly recommend Tenancy.Cleaning to anyone looking for a reliable end-of-tenancy cleaning service.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Adin and his team

Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smells in my house. I mentioned this to Adin on arrival and he was very understanding. He made extra effort to clean the house and eradicate lingering smells to reduce my nausea. He was professional and friendly throughout the service. I would highly recommend this cleaning company.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Had a terrible experience

Had a terrible experience
Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was laughable. Paid for carpets to be cleaned (they were just hoovered) the kitchen was disgusting. I complained they re booked someone to come back by 6.30pm got to 6.30 they was ignoring my calls. I finally got through to the cleaner himself who told me he wouldn’t be there until 8.30pm! The office was rude and tried to blame me for not complaining quick enough (I complained on the day but wasn’t able to send images as I don’t live there so sent the images the next day) no compensation offered after paying so much money. The cleaner ended up coming the following day and only spent an hour there.
Terrible service. Really disappointed

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic end of tenancy cleaning…

Fantastic end of tenancy cleaning experience from Ali who was respectful and did a great job of cleaning the listed areas, the bathroom was very tidy and deep cleaning of the carpet looked excellent

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Christos!

Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great tips for cleaning, bringing all his fantastic cleaning equipments and spent more hours than the contracted time to finish the whole house which was gratefully received. Thank you Christos!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Ali & his team were great! They were on time, efficient and thorough — and went above and beyond to meet our needs. Great communicators & would definitely recommend to others in the future.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Shaida & Saza arrived promptly &…

Shaida & Saza arrived promptly & honestly, these ladies didn’t stop.

They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling!

Would completely recommend. Thank you ladies! 🙂

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team were great

Ali and his team were friendly, polite and efficient. They arrived on time and left my home sparkling. They were proud of their work too- I highly recommend them! Thank you

June 13, 2026
Unprompted review
Rated 4 out of 5 stars

Professional, reliable & trustworthy

Nesh and the team were very good and cleaned my property from top to bottom in a professional way. They were polite and extremely pleasant. They kept me up to date with how the cleaning was progressing. They were reliable and turned up in time and respected my property. Totally trustworthy.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

The team did an amazing job

The team did an amazing job! Things that I didn’t even know could be cleaned were left in perfect condition! For example there was a mark in the bath, oil stains in the kitchen sink and gunk around the bathroom tap that I just couldn’t get off and this team got rid of it all. We lived in an old, run down property and this team managed to make it feel new. Amazing works, very grateful and for the price I paid; well worth the money.

June 8, 2026
Unprompted review

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