Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a 5* review for Tenant Shop! I'm pleased to see that you found our service helpful and that we were able to make your moving process smooth.
We always aim to provide an excellent service to our customers and I'm glad to see your experience was positive with us.
If there is anything else we can do to assist, please do not hesitate to get back in touch.
Not following their contractual obligation respectfully
1. The Tenant shop are unfortunately contracted by Winkworth to notify the utility providers in terms of new tenants. Our experience shows that The Tenant shop don't seem to fully follow their contractual obligation, nor follow it in a respectful manner.
2. With the above being said we've had to do their job and actually notify Affinity water that we moved into our new property. Affinity could not locate any notifications from The Tenant shop about our property and despite The Tenant shop's claims that they've done the notification they failed to provide any hard evidence such as email correspondence that the notification from their side took place. This is occasions no.1 where they have misled both their client and our side.
3. When contacted by their sales representative they were asked if this was a sales call/ an attempt to sell their services. They denied several times claiming they've been contracted by our property agent to send notifications, however, the focus on their interactions was different utility offers. Despite us clearly signalling that we were not interested in anything other than the actual notifications the representative was not only dodging our questions but was also unnecessarily nosy asking all sorts of questions in an attempt to gain enough information to convince us to use xyz offers so he could get commission.
This was the second time The Tenant shop tried misleading us. When escalated with someone senior the senior admitted that it was indeed a sales call.
4. Their sales representative also seemingly had no clue what they were talking about. Failing to answer most questions and repeating the same off-topic answers like a robot aside, they've failed the verification of the company. When asked for the companies house number registration they kept giving the company's phone number and had no logical explanation as to why they were doing what they've been doing. I'm not sure if they were once again trying to mislead us or simply lack the relevant skills and knowledge.
The call felt particularly coercive and harassing and the contractual obligation certainly does not include harassing people over the phone with sales pitches nor this is a respectful way to fulfill one's contractual obligation to the client
April 26, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon,
I’m sorry to hear that your experience with Tenant Shop was not an entirely positive one. We would like to be able to investigate this further regarding the notifications process and also review the calls for you, but I am not able to locate the details on our system from the information provided on the review.
We would appreciate it if you could contact us directly on 01476 247 502 so we can look into this further for you.
Kind regards,
Customer Services
Help and guidance
I was guided accordingly regarding all the services I needed. Advide on Energy and broadband were superb
June 19, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5* review of Tenant Shop. I'm glad to see you had a positive experience with us and I will pass on your kind words.
If there is anything else we can assist with please do get back in touch!
Kind regards,
Cara - Customer Services
Not all information given was correct…
Not all information given was correct and the person I spoke to had a rather thick accent making it abit difficult to understand but overall helpful
June 18, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a review of Tenant Shop. I'm sorry to hear that your experience with us was not entirely positive. We aim to provide an informative service so if you have been provided with any incorrect information I apologise, and would be happy to discuss this further to offer reassurance.
If you would like to discuss this further with me, please feel free to call us on 01476 247 502
Kind regards,
Cara - Customer Services
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff conveys very helpful advice on available providers and tariff.
June 25, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5* review of Tenant Shop, I'm pleased to hear that your experience with us was a positive one and that we were able to get your energy bills sorted out for you.
If there is anything else we can offer assistance with, please do feel free to get back in touch.
Kind regards,
Cara - Customer Services
It felt very sales based and agents…
It felt very sales based and agents werent help when an issues arose they just wanted to sell me a product.
June 27, 2025
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a review for Tenant Shop. I am sorry to hear that your experience hasn't been a positive one. I have sent you across an email and please be assured I will take any necessary action in regards to feedback for our agents.
Please do feel free to respond to my email if I can be of any assistance moving forward,
Kind regards,
Cara - Customer Services
Ref ID 6244293
I have a call with very nice man, his name was Ref ID Louis 6244293.
He helped us to choose the best gas an electric tariffs, he explained everything very clearly, and also he was very patient. He set up our accounts within a few minutes.
Highly recommended!
June 19, 2025
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a 5* review for Tenant Shop! We strive to give our customers a great experience and I'm pleased to see that you were happy with the service provided.
I have passed on your kind comments to our team. If there is anything else we can do to assist, please do get back in touch.
Kind regards,
Cara - Customer Services
pestering
they called me twice a day everyday, despite telling them not to. I had mentioned that I would get back to them once I had made a decision about what services I wanted. They did not respect this and kept calling me incessantly.
June 18, 2025
Reply from Tenant Shop
Good morning Yashika,
Thank you for leaving a review for Tenant Shop. I’m sorry to hear that your experience with us has not been a positive one. We take all feedback seriously and please be assured I will be investigating the calls that you had with our agents to ensure that the appropriate feedback is provided.
I would be happy to discuss with you over the phone if you prefer. I was conscious of calling you based on your review, but you can contact me directly on 01476 247 502 should you wish to discuss your review further with me on the phone.
Kind regards,
Cara – Customer Services
The clarity and warmth in their…
The clarity and warmth in their customer support and dealings,valuing the customer's time and availability and overall it was really nice and professional.
June 20, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5* star review for Tenant Shop. We value all feedback we receive and I'm glad to see you were happy with the service provided by us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Good luck in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Data Breach
I have repeatedly asked this company to remove my details yet they continue to contact me on a daily basis leaving me voicemails even though I’ve blocked them.
June 19, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon Angelina,
I’m sorry to hear that your experience with us has not been a positive one. We take all feedback seriously and I would like to be able to investigate this further for you. If you have made a request to have your details removed from our system, this should have been escalated and correctly actioned.
Unfortunately, I am not able to identify your file based on the detail in this review so I would need to speak to you to be able to locate your file on our system and ensure that the necessary actions are taken. You can contact us via email on tenant@tenantshop.co.uk or by calling into the customer services team on 01476 247502.
I look forward to hearing from you so we are able to resolve your request correctly.
Cara – Customer Services
BUYER BEWARE - you are handing over your ability to make decisions to the company who Tenant Shop is paying for your custom! I suffered stress and financial loss as a result!
1. They started spamming me with email, messages and phone calls as soon as I signed up with the agent.
2. They couldn't get me a better deal on broadband and electricity than I could myself.
3. They couldn't do change of address for me at any of my banks etc, the only ones they could do were water and council tax.
4. My move fell through on move day as my agent had misled me, so I asked them to cancel the notifications in 3. They said they couldn't do that without the agent's permission, so I had no control at all and the agent, who I was in a dispute with, had all the control.
5. My dispute was resolved over 3 months later, after going through all three levels of the agents complaints process, when they finally admitted I was right, and refunded all my money.
6. A month after that, and I just received a final demand for Council Tax, threatening to take me to court, for tax on a property I never set foot in! Even now, Tenant Shop refuse to cancel what they told the council, unless they have the agent's consent.
7. So I will NEVER again hand over control of my financial responsibilities to a company who is paying a third party for my custom, and then hands decision making which should be mine over to that company!
June 17, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon Rachel,
Thank you for leaving a review for Tenant Shop. I’m sorry to hear that your experience with Tenant Shop has not been positive. We do always aim to try and offer a competitive deal for your broadband and energy services. This can vary depending on what suppliers are also offering direct and if we were not able to offer you a competitive deal at the time you were looking to set up your services with us, I do apologise.
I do also completely understand your frustrations on the issues surrounding your tenancy and the notifications we sent. As we complete this service on behalf of the letting agent in the legitimate interest of the landlord, this is why we were not able to take further action on your behalf.
I would be happy to discuss any further details with you as needed on your experience with us as required. If you would like to go over anything else with me, please do feel free to respond to my email that I sent over and I will be happy to help.
Cara – Support Functions Team Leader
The guidance is clear and helped me to…
The guidance is clear and helped me to be aware of what I need to do step wise.
June 6, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience. I'm pleased to see that our team provided you with a good service and everything was clear.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Excellent service which made my move a…
Excellent service which made my move a lot less stressful.
June 10, 2025
Reply from Tenant Shop
Good morning Fiona,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and I'm pleased to hear that you had a great experience with us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Very helpful and good support from the…
Very helpful and good support from the team in setting up of energy and broadband.
June 5, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop, I appreciate you taking the time to provide your feedback and I'm glad to see that you were happy with the service we provided. If you have any questions or require any assistance in the future, please feel free to get back in touch. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
My experience on telephone with representatives of trustpilot
It is not concerned with the two representatives talking to me, but concerned with my knowing this ‘trustpilot’ agency. Therefore I have some reservation to the representatives introducing to me. They are very friendly and in good patient explaining to me.
June 6, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a review for us at Tenant Shop. I’m glad to see that you were happy with the service you received from our agents.
I’m sorry to hear you had some concerns regarding Trustpilot, We use this service to invite our customers to leave a review of the service they have received from us and this does not affect anything that Tenant Shop has completed for you.
I would be happy to discuss any further concerns regarding this with you and offer reassurance on how we use Trustpilot. Please feel free to give us a call on 01476 247 502 if you would like to go over this with us.
Kind regards,
Cara - Tenant Shop Customer Service Team.
Amazing experience with setting up all my bills
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question as I was very lost in the beginning since it is my first setting up these bills. They also gave me the best deals and the best price. The overall process was pretty seamless and hassle free.
Thank you to the tenant shop for making my moving in experience so easy!
June 4, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5 star review for Tenant Shop! We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience. I have passed on your kind words to our team.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best for the future in your new home!
Kind Regards,
Cara - Tenant Shop Customer Service Team.
The agent provided all the information…
The agent provided all the information I needed and was able to guide me to make a satisfactory decision.
May 29, 2025
Reply from Tenant Shop
Thank you for leaving a 5 star review for Tenant Shop, our team strives to provide exceptional service and I'm glad to see that you were happy with the service provided by our agents.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Thank you for leaving a 4 star review for Tenant Shop, our team strives to provide exceptional service, and it’s rewarding to know that our teams efforts made a difference.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon Kayan,
Thank you for taking the time to leave a review for Tenant Shop. I'm sorry your experience with Tenant Shop was not entirely positive and for any confusion this has caused you. I did try to call just now but was not able to get through, I apologise if my call came at an inconvenient time.
I would like to discuss this further to ensure you have all the information required and offer any further clarity that is needed. We take all feedback seriously so I would also like to investigate this fully so that any necessary action can be taken from our end to improve on the experience we provide.
If you would be happy to discuss this further with me, please feel free to contact me directly at 01476 247 502.
Kind Regards, Cara - Tenant Shop Customer Service Team.
A couple of things to consider to avoid nasty surprises.
Tenant Shop's review game here on Trustpilot is strong. Unfortunately, that's not always the case when it comes to their service.
Here are a couple of things you should keep in mind before relying on their help with setting up your utilities.
First, Tenant Shop makes most of its money from the commission paid by utility companies when they sign you up. For this business model to work, they have to present themselves as experts in your flat's energy setup. Even when they have no idea what the setup actually is. Unless you press them, they're unlikely to admit that their understanding of your needs might be limited.
Second, unlike property agents or energy suppliers, Tenant Shop isn't covered by an ombudsman or official complaints scheme. If their advice leads to problems or extra costs, there's no independent process for resolving it and no compensation.
If your property has a straightforward energy setup and your landlord has given them all the right information, Tenant Shop might be fine.
But if your setup might be unusual, be careful.
In my case, I ended up with a surprise two-and-a-half-year electricity bill after moving out because Tenant Shop failed to explain the unique split supply with one electricity provider for heating and hot water, another for general electricity. No one flagged this, and the result was a large, unexpected bill.
My advice: set up your utilities yourself. You'll know exactly who's supplying what, and you'll avoid nasty surprises.
In my experience, Tenant Shop can make things less convenient, not more.
Hope this saves someone else the headache.
April 11, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon Gatis,
Thank you for leaving a review regarding your experience at Tenant Shop. As discussed, we will be in touch in due course regarding your additional queries. I have received your follow up email also today and will be responding to you shortly.
If there is anything further you need in regards to those additional queries in the meantime please do let us know.
Kind regards,
Cara - Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.