Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
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See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
4.5
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better using comparison websites
We moved out approximately 6 months ago for the first time. Our letting agency would not provide us details to prepare for the move and insisted we go through these guys. Our letting agent advised that they’ve been provided all the details of what the property has and what we can get etc. Where it was the first time moving out I got bit nervous and wanted everything sorted for the move. I chose to use them for WiFi and energy. You can just use comparison websites to get cheaper deals and do once you’re in the property. I was a little naive and thought you needed it all sorted before moving. They said our electric bill would be £75 with SO Energy and that’s now doubled. Just to clarify they knew it was 2 people moving in and working from home occasionally. We’re money savers and very rarely even put the heating on and ensure no electric is wasted. SO energy is not a good energy company. My thoughts were I could cancel the electric as I would have been within a cooling off period. I wanted to check the contract and prices agreed which never come through. I had to chase up SO Energy direct to make sure everything was ok and turns out they were provided the wrong email which made me miss the cooling off period. Now we’re locked into a 2 year contract. On the phone they gave me the electric price and I asked for it a little later so i could write it down and check it’s a good rate, but they could no longer provide. They signed me up with sky which I could have easily got cheaper going directly through them(shows on comparison websites). They signed us up for a service we could not receive with sky due to us renting and them having to fit stuff. We were advised they’re aware of what we can get and our details. One good thing is they managed to get the wifi activated sooner, but that was just where I’d left a little late to arrange directly with sky. If you are rich, don’t need to budget, and want an easy move, then these guys are for you. The advisors are friendly, obviously it’s there job so there not gonna be rude. I expect there is some commission involved somewhere.
October 14, 2024
Unprompted review
Reply from Tenant Shop
Good Morning Matthew,
Thank you for leaving a review for Tenant Shop and for speaking with me on the phone earlier.
I'm sorry your experience with Tenant Shop was not entirely positive and any frustration this may have caused.
As discussed, we will be investigating this further and will get back in touch with you via your preferred method. If you require any further assistance from us in the meantime, please feel free to call us on 01476 247 502.
Kind Regards, Sarah – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and I'm pleased to hear that you had a good experience with us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
5 star..
5 star... great guy.. took every photos of the house before I moved in which is helpful for me when I am moving out.
April 9, 2025
Reply from Tenant Shop
Good afternoon,
Thank you for taking the time to leave a review, we appreciate your feedback.
If there is anything further you would like to discuss, please feel free to contact me directly at 01476 247 502.
Kind Regards, Cara - Tenant Shop Customer Service Team.
Absolutely unhinged!!! Will ring about 20 times a day harassing you to use their services!!
I didn't even contact this company, or give permission for my details to be passed on, however, they somehow got hold of them from my agent and they have been ringing relentlessly and will not stop NUMEROUS times a day after telling them I will be doing this all myself and to remove me from their data base.
They have absolutely no intention of helping you or making life at home easier/cheaper, they just want you to be pressured into their services to earn a commission I assume.
I NEVER write reviews as I think they are pointless but I am furious at the way they handle data and how they will not remove me from their system even though I don't want their shambles services! This is just absolutely unbelievable to me, STOP CONTACTING ME!!!
April 8, 2025
Unprompted review
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a review for Tenant Shop. I’m sorry to hear about your experience with us and for any distress this may have caused. We take all feedback seriously; I would like to investigate this in more detail and ensure you do not receive any further calls from Tenant Shop. Unfortunately, I cannot action this as I cannot locate you on our system from the details provided and would require more identifying details to do so. If you would be happy to discuss this further with me, please get in touch with me directly on 01476 247 502, and I will be happy to assist.
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Pointless
Despite a long, late night call, my Sky broadband order did not successfully complete and I had to redo the conversation again a few days after.
March 31, 2025
Reply from Tenant Shop
Good Afternoon Cherie,
Thank you for leaving a review for Tenant Shop. I'm sorry to hear that your experience with us was not entirely positive. I tried calling you just now to discuss this in more detail but was unable to reach you. Therefore, I thought it would be best to leave my contact information in the review, should you wish to get in touch.
We aim to assist tenants efficiently with the utilities and services for their new property, and if we fell short this time, I sincerely apologise. I would greatly appreciate the opportunity to discuss your feedback further so we can investigate the matter and provide necessary feedback to the relevant team, ensuring we maintain the high standards we strive for.
If you would like to get in touch, please feel free to contact me directly at 01476 247 502. I hope to hear from you soon!
Kind Regards,
Sarah - Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning Matthew,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and I'm pleased to hear that you had a good experience with us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Everything I asked or needed help with…
Everything I asked or needed help with was fully dealt with polite and helpful staff . A very good professional and courteous company
March 26, 2025
Reply from Tenant Shop
Good morning Brandon,
Thank you for leaving a 5-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Friendly staff, quick and efficient.
The politeness of the staff over the phone, The efficiency of the staff was spot on.
March 26, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that our agents were able to assist you in the set up of your broadband and you were happy with the service received from us. We appreciate you taking the time to provide your feedback and will pass on your kind words.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Our needs were listened to and options…
Our needs were listened to and options explained clearly. Our choices were acted upon without delay.
March 27, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us, and that our agents provided a good experience for you.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and that it met your expectations.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
I spent an hour on the phone
I spent an hour on the phone, setting up Sky Broadband, TV and Phone for my new address. The delivery of the start up kit was supposed to be 28/3/25, yet Sky tried to deliver early on 2 occasions, and I had to move the date forward myself. Today, I have received notification that it has been cancelled without my knowledge, and before I even set up a Sky account. So my question is, who has authorised a cancellation on my behalf and why?? In fact, how?? I did not set up an account yet, so who would be able to access my details and cancel it down?? I am still expecting to have these Sky services activated on 28/3/25, when we move in and set it up. Please confirm that this will be the case, and that the kit will be delivered on 28/3/25.
March 26, 2025
Reply from Tenant Shop
Good morning Dawn,
Thank you for leaving a review for Tenant Shop and discussing this in more detail on the phone with me earlier today. I'm sorry to hear that you’re experiencing issues with your order and as we discussed we will be investigating this further and will get back in touch with you via phone.
If you require any further assistance from us in the meantime, please feel free to call us on 0203 823 9359
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Great check-in service
March 25, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 4-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and I'm pleased to hear that you had a good experience with us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 4-star review for Tenant Shop and sharing your recent experience.
We're glad to hear that you had a positive experience with Tenant Shop and that our team was able to assist with the utilities at your new property!
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Morning Adekunle,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355. Wishing you all the best in your new home!
Kind Regards,
Sarah– Tenant Shop Customer Service Team.
Sorted me everything I needed to…
Sorted me everything I needed to without me having to shop about myself, would recommend using the tenant shop to others
March 12, 2025
Reply from Tenant Shop
Good Morning,
Thank you so much for your positive feedback and leaving a 5 star review for Tenant Shop! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9355.
Kind Regards,
Sarah – Tenant Shop Customer Service Team.
Terrible experience and I Wouldn't wish…
Terrible experience and I Wouldn't wish it on my worse enemy. Hopefully my comments here will help others be on their guard.
I dealt with tennant shop for setting up the energy providers. Overall, The process was confusing and long winded (2 x ~1hour of phone calls). In the end I wound up changing whatever tarrifs they set up to something else, which meant talking to the energy providers anyway so this didn't help me with the set up at all.
Some specific examples to give you an idea of what I endured.
* One of the first questions they ask to give you a hypothetical energy usage and then extoll the saving you'll get, is what type of property are you living in (semi detached, detached, terraced). I think they asked lead up questions so for whatever reason when they actually asked me the type of property I replied semi-detached . They flat out told me no, it's a terraced house. And I spent five minutes arguing with them that I was in a semi detached while they insisted that it was a terrace. I have never had anyone contest the type of property like that before. they were almost belligerent about it and I simply don't understand why.
* They then asked a lot of information about the property and my details to give me options (this took about 20 minutes) on what tarrifs are available. They read the entire block of information over the phone and they would often backtrack to correct themselves. Such as "this is a 16 month tariff with so energy. No I'm sorry it's a 24 month tarrifs". "This is fixed tarrifs with British gas, no I'm sorry it's a standard variable tariff," so by the time they went through all the options without taking a breath I was utterly confused. I asked them (this now a 45 minute phone call and I had other things to do) if they could send me the details on email (which I had painstakingly spelt out to them already), and which they begrudgingly allowed. I had to be very firm with them, they kept saying "oh no it will only be 1 minute to go through the options" and they took five minutes to explain everything again (poorly as before). They just would not get off the phone.
* The callback was even worse, they went through all the options again just as poorly as before, so again this took 20 minutes. And I had legitimate questions they refused to answer. I asked where is the email with the details and they said they had sent it and to check the spam folder. Which I did and nothing was there, so I asked them to send it so I can at least look at the rates, and they just completely ignored me and went through all the rates again. By now I heard about the SO energy tarrifs for the fourth time and I still didn't understand what I was getting.
* I asked perfectly legitimate questions such as, I have an existing account and tarrifs what happens to the exit fees attached to that? And they just went back to the script and reread all the tarrifs again
* They were increasingly rude and just did not want to deal with me as a person but they were adamant they were going to change my energy provider.
* By the end of this I felt so bullied and confused, I just said yes to everything so that they would leave me alone.
* They put me on a substandard tarrifs anyway, which I changed a day or so later when I wasn't feeling so upset.
I can go on and on but you get the idea.
Absolutely rubbish. Avoid. I shudder every time I think about it.
February 22, 2025
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a review for Tenant Shop. I’m sorry to hear about your experience with us and for any frustration this may have caused. I did try to call you just now to discuss this further but was unable to get through.
We take all feedback seriously and I’m sorry to hear that on this occasion our service fell short. I have conducted an investigation into the calls you had with our agent and will be providing the appropriate feedback. I understand from your review that you have now switched away from the supplier/tariff we set you up on but if you do have any further queries or if I can offer any clarity on anything discussed on the calls, please do get in touch and I will be happy to assist.
If there is anything further I can do help or if you would like to discuss your review with me, please call me on 0203 823 9359.
Kind regards,
Cara
Team Leader – Customer Services
Calling back and forth just to fulfill…
Calling back and forth just to fulfill their promises and make sure all energy and gas are sorted out
March 21, 2025
Reply from Tenant Shop
Thank you for leaving a 5 star review for Tenant Shop and for your kind words Our team strives to provide exceptional service, and it’s rewarding to know that our teams efforts made a difference. We’ll be sure to pass along your compliments.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Seemed to be great
Seemed to be great, straight forward, easy to discuss and set up, and the customer service team (Louis) was very kind and helpful throughout
March 19, 2025
Reply from Tenant Shop
Good Afternoon,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words to Louis.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0203 823 9359. Wishing you all the best for the future in your new home!
Kind Regards,
Sarah– Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning Colin,
Thank you for leaving a 4-star review for Tenant Shop and providing your feedback. This helps us to improve our services for tenants like yourself.
Tenant Shop conduct these services over the phone as we need to ask questions to find the most suitable services and to take all the necessary information to be able to process this with the supplier.
If you would like to discuss this further or have any questions, please feel free to contact me directly at 0203 823 9359. I hope to hear from you soon!
Kind Regards,
Sarah- Tenant Shop Customer Service Team.
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