Spoke to Maureen about setting up broadband , such a lovely and helpful lady ! I have been contacted as well in regards to getting the best energy deals which I have a call to discuss once I’ve moved... See more
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See what reviewers are saying
Jamie from tennant shop was amazing!! Sorted out all my tv/phone/broadband out and the price almost made me fall out of my chair with shock! He made sure we got the best deal possible and I can’t th... See more
Company replied
I had an amazing experience with the tenant shop with setting all my bills for my new apartment. They were very helpful in setting up the broadband and insurance. they also answered all my question... See more
Company replied
Might be helpful for the elderly. They only give you deals from certain suppliers, so checking online gives you a lot more options. If you're comfortable using the www for these tasks, I would recomme... See more
Company replied
Company details
- Renter's Insurance Agency
- Housing Utility Company
- Non-Bank Financial Service
- Phone and Internet Service
Written by the company
Tenant Shop have been working with Letting Agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process and resolves billing queries. Our experienced Product Consultants also work hard to find our customers the best deals on energy, TV and broadband, and a range of insurance and financial protection products. We also have a suite of insurance and protection products for landlords, to protect them from the risks of renting out their properties.
Contact info
Tenant Shop Ltd, 5 Hill Court, Turnpike Close, Swingbridge Road, NG31 7XY, Grantham, United Kingdom
- 01476 247 502
- tenant@tenantshop.co.uk
- tenantshop.uk
One-stop shop
I like the fact that it is like a one-stop shop where you can get access to everything you need for a smooth transition. The staff were responsive and professional
May 6, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop, I appreciate you taking the time to provide your feedback and I'm pleased to see that you were happy with the service provided by our agents and that we were able to provide you with a smooth transition into your new home.
If you have any questions or require any assistance in the future, please feel free to get back in touch. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Helped me get broadband sorted for when…
Helped me get broadband sorted for when I move into my new home on the day I move in. With my current provider I’d have been waiting two weeks. Would highly recommended.
May 13, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop, I appreciate you taking the time to provide your feedback and I'm glad to see we were able to get you set up with a service in time for you moving into your new property.
If you have any questions or require any assistance in the future, please feel free to get back in touch. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good Afternoon,
Thank you for leaving a 5-star review for Tenant Shop. I’m pleased to hear that you were happy with the service you received from us and appreciate you taking the time to provide your feedback.
If you have any questions or require any assistance in the future, please feel free to get back in touch with us. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Great communication!
May 12, 2025
Reply from Tenant Shop
Good Afternoon Kristi,
Thank you for leaving a 5-star review for Tenant Shop, I appreciate you taking the time to provide your feedback. We strive to provide a high quality service and I'm pleased to see that you're happy with the service provided by us.
If you have any questions or require any assistance in the future, please feel free to get back in touch. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 4-star review for Tenant Shop, I appreciate you taking the time to provide your feedback and I'm pleased to see that you were happy with the service provided by our agents.
If you have any questions or require any assistance in the future, please feel free to get back in touch. Wishing you all the best in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a 4 star review for Tenant Shop. Our team is committed to providing a high-quality service and I hope that it has been a positive experience for you.
We would be happy to answer any further queries in relation to the services you set up with us. If you require any assistance, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a 5 star review for Tenant Shop and sharing your recent experience with us. Our team is committed to providing high-quality customer service, and I'm glad to hear we were able to provide you with a 5* experience.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with us when setting up your energy. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
It was a nice experience with the…
It was a nice experience with the tenant shop. They took the task of sourcing for energy and gas providers for me as well registering me with the affordable company. Their customer service was on point. I will recommend them anytime
April 25, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service when assisting tenants with the move into their new property, so I am glad to see this was the case in your experience and will make sure to pass on your kind words.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best for the future in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Well explained the products !
April 30, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service and I am glad to see this was the case in your experience.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best for the future in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Great service
April 30, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 5 star review for Tenant Shop. We always aim to provide a friendly and professional service and I am glad to see this was the case in your experience.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528. Wishing you all the best for the future in your new home!
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Wrong information, misleading
They said its in the data Base that I will be supply energy with British gas and they registered me to it which was wrong ,the property is supplied with Scottish power
April 18, 2025
Reply from Tenant Shop
Good afternoon Prudence,
Thank you for taking the time to discuss your review with me today. As we discussed, I will be investigating the call had with our agents as well as providing you with updates on your switch.
If you need anything else in the meantime please don't hesitate to get back in touch,
Kind regards,
Cara - Customer Services
There’s not much time for thinking
There’s not much time for me to think and it’s a bit difficult for a person newly started to live in UK. Better can send the offers through email so that I can read through and made a decision carefully.
April 28, 2025
Reply from Tenant Shop
Good afternoon,
Thank you for leaving a review for Tenant Shop. I'm sorry to hear that your experience with us was not entirely positive. I have sent you over an email to discuss further, including how to get in touch with me should there be anything else you need from us or further clarity on what was discussed on the phone.
If there is anything I can do to assist, please don't hesitate to get back in touch by replying to my email and I will happy to help.
Kind regards,
Cara - Customer Services
I was misled into believing my SKY…
I was misled into believing my SKY package includes movies when it does not. When I call your shop the joking people who answer me now say I should speak to SKY tv
I spoke to an agent called Kaka to whom I explained that I was already on Netflix paying monthly. How could I then order a movie package with Netflix as the main movie provider????? Lies and client misleading to get a sale done.
I am considering cancelling the whole deal
April 23, 2025
Reply from Tenant Shop
Good afternoon Bongani,
Thank you for taking the time to talk to me on the phone earlier regarding your review. As discussed I will be conducting a thorough investigation in your experience with us and will make contact with you again with an update within 72 working hours.
In the meantime, if you need to get back in touch with me please call me on 01476 247 502.
Kind regards,
Cara – Support Functions Team Leader
Customer Services
Didn’t listen to what I needed
Didn’t listen to what I needed. Only thing to push a sale of additional products with no benefit to myself at all. 9x calls and nothing sorted so I did everything myself.
Even when my frustration was conveyed, it was ignored and they continued to sell me pointless products. As someone that works in sales, I could not believe the level of ignorance and inability for active listening.
March 29, 2025
Reply from Tenant Shop
Good Morning Joshua,
Thank you for taking the time to leave a review for Tenant Shop. I'm sorry your experience with Tenant Shop was not entirely positive and any frustration this caused you.
Thank you for speaking with me on the phone earlier and providing further feedback. As discussed we will investigate the matter and provide necessary feedback to the relevant team, ensuring we maintain the high standards we strive for.
If there is anything further you would like to discuss, please feel free to contact me directly at 01476 247 502.
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Unhelpful
I signed up for British Gas as my energy provider through tenant shop. The next day I changed my mind and wanted to go back to octopus energy. Although my caller explained that I would receive emails from BG, there was nothing in my inbox. I called tenantshop to explain I’d like to cancel but cannot as I don’t have any information from BG and they told me there’s nothing they could do and I’d have to follow it up with BG. I asked how am I able to cancel if I haven’t received any information from BG since our call? Super unhelpful - just wiped their hands clean after they’ve collected their commission. If they ever call, just decline and do your own research.
April 15, 2025
Reply from Tenant Shop
Good afternoon Noor,
Thank you for taking the time to leave a review for Tenant Shop and for speaking with me on the phone earlier.
I’m sorry to hear about your experience with Tenant Shop and any frustration this may have caused you.
As discussed British Gas will only cancel switches with the customer directly, due to this Tenant Shop cannot request this on your behalf. You can contact British gas by webchat or by telephone, you will need to confirm your details and express your wish to cancel.
If you have any further questions, please feel free to contact me directly at 01476 247 502.
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Excellent support and services on timely manner
Friendly customer support and great services for various utility providers.
April 14, 2025
Reply from Tenant Shop
Good morning,
Thank you for leaving a 4-star review for Tenant Shop and sharing your recent experience.
Our team here at Tenant Shop is committed to providing high-quality customer service, and I'm pleased to hear that you had a good experience with us.
If you have any questions or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Constant phone calls despite being told no.
They are a partner of the letting agency I used, they called me once, I told them I will sort all my bills myself and would not like their services. Since then they have called me and my partner roughly 4 or 5 times, even after I told them all contracts have been signed and sorted elsewhere, borderline harassment.
April 14, 2025
Unprompted review
Reply from Tenant Shop
Good Morning Philip,
Thank you for leaving a review for Tenant Shop. I am conscious of calling you to discuss your review in more detail as I understand you may not want to receive the call, so I thought it would be best to leave a response with my contact information, should you wish to get in touch to discuss this in more detail.
I’m sorry to hear about your experience with Tenant Shop and any distress this may have caused you. We will investigate this further and make sure you do not receive any further calls from Tenant Shop.
If you would like to get in touch, please feel free to contact me directly at 01476 247 502.
Kind Regards, Sarah - Tenant Shop Customer Service Team.
Super helpful, super knowledgeable
They got in touch immediately to plan in a good time to chat which was helpful as I was in the middle of the stress of moving! Offered to help however I needed it, and made the process of switching providers so easy, all the comparing and admin was done for me. Very knowledgeable team and easy to work with.
April 10, 2025
Reply from Tenant Shop
Good morning Victoria,
Thank you for leaving a 5-star review for Tenant Shop. We're so glad to hear that you had a positive experience with Tenant Shop and that our team was able to assist with the utilities at your new property! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
If you have any questions, or require any assistance in the future, please feel free to contact Tenant Shop on 0300 303 0528.
Kind Regards,
Cara – Tenant Shop Customer Service Team.
Too way too long and not very helpful.
April 11, 2025
Reply from Tenant Shop
Good Afternoon,
Thank you for leaving a review for Tenant Shop. I'm sorry to hear that your experience with us was not entirely positive. I tried calling you just now to discuss this in more detail but was unable to reach you. Therefore, I thought it would be best to leave my contact information in the review, should you wish to get in touch. We aim to assist tenants efficiently with the utilities and services for their new property, and if we fell short this time, I sincerely apologise. I would greatly appreciate the opportunity to discuss your feedback further so we can investigate the matter and provide necessary feedback to the relevant team, ensuring we maintain the high standards we strive for. If you would like to get in touch, please feel free to contact me directly at 01476 247 502.
I hope to hear from you soon! Kind Regards, Sarah - Tenant Shop Customer Service Team.
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