I wanted to resurrect my 40 year old hiking tent, when the flysheet seams began to let in rain. After thinking about re-taping, I was offered a new (better) flysheet for a decent price. I don't think... See more
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Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... See more
I have a pair of Extremities waterproof overmitts. Admittedly outside guarantee period but only very lightly used and the laminated palms have completely disintegrated? Reached out to Terra-Nova w... See more
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... See more
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Company details
Written by the company
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Contact info
Hubaco House, S45 9FR, Chesterfield, United Kingdom
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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First class service
I ordered painlessly online one day and it arrived by courier the next afternoon. Talk about first class service Excellent. I had the same great experience when I ordered my tent from them earlier this year! Thank you guys.
Good after sales customer support
Great service, great product
Fantastic service and speedy delivery. Everything was great and the products are top quality.
Very happy with my purchase

Reply from Terra Nova Equipment
Superb!
Great products in a well
Laid out site make shopping easy. Quality is first class and with super fast delivery why even consider an alternative.

Reply from Terra Nova Equipment
Super fast delivery
Quick delivery and I was kept informed.
Ok very happy
My new Southern Cross 2 is everything I expected
I've given my new Southern Cross 2 a short, two night test. It is an easy tent to pitch, and I am sure it will be straightforward to pitch in a gale. The two porches are large giving me plenty of room to store my kit. It was very warm last weekend, and I was comfortable without opening the doors to get a breeze going at night.

Reply from Terra Nova Equipment
The voyager tent is great BUT the poles…
The voyager tent is great BUT the poles are very lightweight and will break in the wind. When I tried to replace a single pole, it would cost $154.00 USA. That's insane.
The only downside is a massive morning…
The only downside is a massive morning mist condensation on the inner side of the outer shell. And consequently packing completely wet tent.
After two weeks in the use is too early to talk about a durability or a built quality etc. Overall satisfied customer
Super Service from the team
The delivery was first class the next…
The delivery was first class the next day, i ordered a Helm 2 off the outlet store, supposidly a grade A tent and having no holes in the tent, when i opened the tent it had a hole in and a patch over it, on the website it states that only grade B tents might have this? They did not have another tent available in the outlet store, so i had to make a journey to take it back. The next day i checked and they had a grade A tent for sale again, i can only assume they put the same tent back on as Grade A again?

Reply from Terra Nova Equipment
Needed a new tent pole
Needed a new tent pole, ordered Friday morning, arrived Saturday - great service!

Reply from Terra Nova Equipment
Super fast turn around with the…
Super fast turn around with the discount on recycling my old tent and sending out a new one.
New tent and foot print are fab. I'm very pleased and a good price with discount for a well known reliable brand.

Reply from Terra Nova Equipment
I have just come home from Corn …
I have just come home from Cornwall following a week of bad weather and very strong winds which mauled quite a few tents. My very old, well used Terra Nova backpacking tent which has spent the last 10 years in the attic was great. It kept me warm and dry all week and stood up to some of the worst weather nature could throw at it. Very pleased camper here.

Reply from Terra Nova Equipment
Utterly brilliant service
Utterly brilliant service. I ordered 3 items that arrived very quickly. I subsequently had to return the tent as I’d been given one by a family member so it was surplus. I contacted Terra Nova who said it was fine to return it. I received a refund the day after returning. All the products were brilliant, and I can’t recommend Terra Nova highly enough. Thank you.

Reply from Terra Nova Equipment
Very fast delivery
Cracking tents great prices
Incredible selection for wild camping and such good quality. The latest tents are so well designed it was hard choosing. Love the fact there is the regular and premium version of every tent. Oh and a British company in camping means they understand Dartmoor!

Reply from Terra Nova Equipment
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