Terrace Downs Resort Reviews 

184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa tr... See more

Company replied

Rated 5 out of 5 stars

What an amazing place, stunning views, great food, friendly, efficient staff, excellent accommodation, overall a wonderful experience. The only thing I would have liked was more milk to have a cup o... See more

Company replied

Rated 5 out of 5 stars

Our villa was spacious, fully kitted out, luxurious and with a jaccuzi/wet room/bathroom to die for. Complimenrary wine and antipasta in the room were a nice touch. We were within walking distance of... See more

Company replied

Rated 5 out of 5 stars

Our children gave us a golf, accommodation, food and drinks, package, which we have just redeemed. Our experience was fantastic, our villa was everything we could have wanted with amazing views... See more

Company replied

Company details

  1. Hotel
  2. Association or Organization
  3. Food Products Supplier
  4. Golf Club
  5. Restaurant
  6. Sporting Goods Store
  7. Travel Agency
  8. Wedding Service

Information provided by various external sources

Terrace Downs Resort offers an ideal ‘getting away from it all’ destination close to Mt Hutt Ski field and Methven. We are Quintessential New Zealand – stay with us to experience majestic scenery and warm hospitality. As the ‘Gateway to the South Island’, Terrace Downs Resort is perfectly located for the first and last nights of your South Island tour. Or rejuvenate with a week-long stay to really appreciate our wilderness backdrop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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4.9

All reviews

(184)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A beautiful relaxing retreat.

My husband and I stayed at Terrace Downs for my birthday in April and it was breathtakingly beautiful. I had a pedicure at the spa and it was the best spa experience I have had and so relaxing. The spa is gorgeous and the staff very professional and friendly.
The staff at Terrace Downs were friendly and helpful, accommodating all of our needs.
Our room was luxurious, clean and warm, we loved sitting on the balcony in the early evening and watching the magnificent sunset over the hills while enjoying a glass of champagne.
We went to Hunters Restaurant for dinner and the food blew us away. So delicious and perfectly presented, it was an experience in itself. World class, quality food.
Back in our room we relaxed for the rest of the evening in the raised spa bath. I imagine this would be even better in the extended daylight hours of summer when you could sit and admire the view from the spa out to the hills.
Everything was just perfect and we look forward to coming to stay again for a relaxing getaway.

June 29, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Jenna,

Thank you for your feedback and we are happy to hear you enjoyed your spa experience.
We hope to see you again in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Full marks

We were very impressed with the friendly helpful staff especially the chef who provided a wonderful meal for a family member with food allergies. The Sunday buffet was a real treat. Accomodation warm and comfortable. A fabulous place to visit.

June 22, 2016
Unprompted review
Rated 5 out of 5 stars

one of nz best places it is a must see and or stay .

we come every year for wedding anniversary stay over night and do little to nothing but enjoy food and views.also have come here on a number of occasion either just to relax or play golf and other activities. staff food and rooms etc are awesome . And if you come round july august you may even get snow which even as a 50 year old is still good fun lol.

June 22, 2016
Unprompted review
Rated 5 out of 5 stars

Relaxing night away from the kids!

Great location, comfortable accommodation & friendly staff

June 13, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Conrad,

Thank you for your feedback, we are so glad you had a great time away from the kids! Hope you return in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Terrace Downs completely met our needs

We thoroughly enjoyed our break at Terrace Downs. Check in was seamless, our requests were attended to promptly. Our villa was cosy & comfortable.

June 7, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Caro,

Thank you very much for your feedback. We are glad you had an enjoyable stay and hope to see you again in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Great rooms

Rooms with very roomy and comfortable
It would have been nice to have a few nice things to have with drinks or an in house breakfast option
Restaurant was nice but very expensive
Golf course amazing
Breakfast service slow

June 7, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Georgi,

Thank you for your feedback. WE hope you will return in the future.

Terrace Downs Team

Rated 4 out of 5 stars

overall excellent

Staff - Very friendly, polite and helpful. Just one suggestion:
I requested by email to book spa appointment for 3pm, reception advised that 3pm was not available but 3.15 was, however in the 45 minutes it took me to reply that 3.15 would be OK , the 3.15 slot had been given to someone else. It would have been better if reception had advised that they had pencilled me in for 3.15 as 3pm was not available and asked that I confirm that 3.15pm was OK before offering it to someone else.

Restaurant - food was excellent and staff were excellent.

Accomodation -
The apartments at Terrace downs are very smart. Nice comfy bed, well equipped kitchen, everything worked and was perfectly clean. If and when the apartments are due to refurbishment I would suggest only one improvement - undertile heating for bathroom! That floor is very cold!

June 7, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Nick,

Thank you for your feedback, we are sorry you missed out on the time you wanted for your spa treatment.

Thank you for your honest feedback, we appreciate it.

Terrace Downs Team

Rated 5 out of 5 stars

Amazing!

Totally loved the whole experience, from the couples massage at the start to the amazing villa, (beautiful décor, toasty warm, gorgeous views and a lovely spa bath) and then a beautiful star-lit night to walk along the path to the Clubhouse for a lovely meal where the food and staff were awesome. I wish I booked for more than one night awaywith my husband but what an escape it was - left me wanting to come back with family and friends!!

June 7, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Kelsey,

Thank you very much for your lovely feedback, we are so glad you had a great time at Terrace Downs and enjoyed every moment! Hope to see you return in the future.

Terrace Downs Team

Rated 4 out of 5 stars

Easy, clean, high class

Bring some board games or something as with the bad weather your options are limited after dinner

May 30, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Gabby,

Thank you for your feedback. We hope you will come back and stay in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Amazing amazing amazing

Thanks for a truly luxury and relaxing stay.
We only stayed one night and it wasn't enough, we will definitely be back this winter!
The small things make all the difference - slippers, robe, cookies, toiletries and peppermint tea!
The view is amazing and best of all, late check out.

May 16, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Sam and Lois,

Thank you very much for your feedback, we are so glad you enjoyed your stay and had a wonderful time! Hope to see you return in the winter!

Terrace Downs Team

Rated 5 out of 5 stars

Lovely break

Totally chilled stay in luxury, surrounded by natural beauty. There's so much to do nearby! We don't play golf, and it was very windy, but it didn't get in the way of a lovely stay. I recommend Washpen Falls!

May 16, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Emma,

Thank you for your lovely feedback, glad you had a nice time.

Terrace Downs Team

Rated 5 out of 5 stars

We had a great time !

Golf course,food, and the Villa are all wonderful. We enjoyed our stay very much !

May 11, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Takamasa,

Thank you for your great feedback, glad you had a lovely stay! Hope you will return in the future.

Terrace Downs Team

Rated 4 out of 5 stars

Need some review on rooms maintenance.

Yes we did enjoy our 24 hours, but the above, chairs stuck with staples REALLY, carpet needs attention ASAP.
People don't need to see these things at a resort such as Terrace Downs.
Also speaking to another person you have not honoured a voucher.
He was surprised. ALL vouchers even though they have expired have to be honoured, What would Fair Go say to that. Terrace owns should honour this as word does get around.

May 9, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Maree,

Thank you very much for taking the time to leave us feedback and making us aware of the issues in your Villa, I have passed a copy of your review onto the General Manager and the Head of Maintenance.

With regards to the Voucher, we do offer a grace period if a voucher is expired (usually 30 days), and of course we do honour vouchers that are issued for the resort if within the date of expiry. I'm surprised to read that comment also.

Regards

Nick Clifford
Sales & Marketing Coordinator
Terrace Downs Resort

Rated 5 out of 5 stars

Wonderful Resort

It's an awesome holiday resort and had a wonderful time with my family. Would love to spend another time during winter.

April 26, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Adsilva,

Thank you very much for your feedback, we are very glad you had a great stay with your family and hope you come back and experience winter at Terrace Downs!

Rated 5 out of 5 stars

Awesome location, facilities & food!

Great place to get away from it all and just relax!

April 22, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Scott,

Thank you so much for your feedback, hope you return in the future and have another great stay!

Rated 5 out of 5 stars

Super

We had a fabulous time at the resort. Great service, food and accomodation!
We will definitely come back.

April 18, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Amanda,

Thank you for your feedback, we really appreciate it. Glad you had a lovely stay and hope to see you return in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Terrace Downs

A beautiful place to stay. The accommodation was good as was the course.
We thought the menu in the main restaurant could have been better with more choice. The snack bar was great.
We would love to have stayed s couple more days. Many thanks.

April 13, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Sabina,

Thank you very much for your feedback. We are very glad you had a great time at Terrace Downs and hope to see you return in the future.

Terrace Downs Team

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