Terrace Downs Resort Reviews 

184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa tr... See more

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Rated 5 out of 5 stars

What an amazing place, stunning views, great food, friendly, efficient staff, excellent accommodation, overall a wonderful experience. The only thing I would have liked was more milk to have a cup o... See more

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Rated 5 out of 5 stars

Our villa was spacious, fully kitted out, luxurious and with a jaccuzi/wet room/bathroom to die for. Complimenrary wine and antipasta in the room were a nice touch. We were within walking distance of... See more

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Rated 5 out of 5 stars

Our children gave us a golf, accommodation, food and drinks, package, which we have just redeemed. Our experience was fantastic, our villa was everything we could have wanted with amazing views... See more

Company replied

Company details

  1. Hotel
  2. Association or Organization
  3. Food Products Supplier
  4. Golf Club
  5. Restaurant
  6. Sporting Goods Store
  7. Travel Agency
  8. Wedding Service

Information provided by various external sources

Terrace Downs Resort offers an ideal ‘getting away from it all’ destination close to Mt Hutt Ski field and Methven. We are Quintessential New Zealand – stay with us to experience majestic scenery and warm hospitality. As the ‘Gateway to the South Island’, Terrace Downs Resort is perfectly located for the first and last nights of your South Island tour. Or rejuvenate with a week-long stay to really appreciate our wilderness backdrop.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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4.9

All reviews

(184)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful, tranquil setting

Was blown away when we arrived at Terrace Downs - not only is the view amazing but the villas themselves are maintained to a very high standard. The level of cleanliness was exceptional, and there was a personal greeting card upon arrival. Staff were all very helpful and approachable

February 22, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Tanya,

Thank you very much for your feedback. We are very glad you had an enjoyable time staying here at Terrace Downs. Hope you come back and visit in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Exceptional stay

From the time I booked our weekend the service from everyone involved was exceptional. When we arrived, Emily greeted me as though she had known me for years. Beautiful place, outstanding meal and we left (regretfully) wishing that we could spend another few days in this divine place. Thank you to the staff :)

February 21, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Monica,

Thank you very much for your feedback. We are very happy you had an amazing time at Terrace Downs. Hope you come back and visit soon!

Terrace Downs Team

Rated 5 out of 5 stars

Superior Experience

This was a great way to give my golfing husband a treat; the course was long and varied so the carts were welcome. The restaurant menu was excellent and the wine list provided a good range of choice.
A high standard of accommodation made this most enjoyable.

February 11, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Denise,

Thank you very much for your feedback, we are very glad you had a wonderful time here and hope you return in the future.

Terrace Downs Team

Rated 5 out of 5 stars

One Night Stay

This was truly a 5 star stay

February 2, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Neville,

Thank you very much for your wonderful feedback! We hope you return in the future and have another 5 star stay!

Terrace Downs Team

Rated 5 out of 5 stars

Perfect

everything was perfect except we had no wifi in room 243

January 30, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Tracy,

Thank you for your feedback, we are sorry that there was no wifi in your room. We will definitely look into this and get this fixed.

Terrace Downs Team

Rated 5 out of 5 stars

Beautiful accomodation, wonderful views and great golf course.

If you looking for a quiet time away staying in one of the beautiful villas with spectacular views and a game of golf amongst other options this is the place to be.
We found that the food served at the restaurant was lovely also.

January 19, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Carol,

Thank you very much for your feedback. We are very glad that you had an enjoyable stay at Terrace Downs. We hope you will return in the future.

Terrace Downs Team

Rated 5 out of 5 stars

A spectacular setting!

A spectacular setting in which to play golf, if you can concentrate long enough to do it justice!

We played twice in 24 hours, day one in mist & rain, the latter in the most beautiful sunshine with views to die for! It's worth staying an extra 24 hours just to experience it! Buggies are great, lots of little tees, markers, you name it, all no extra charge! Great value golf!

Accomodation excellent, again with views to die for, across to Mt Hutt, and quality fittings & appointments. And BIG! 2 beds, 2 baths, living & balcony, gr8 kitchen!

Staff helpful, nothing too much trouble! Beautiful clubhouse!

We would recommend it to all golfers who love a quality course that is enjoyable to play, still a challenge,(we are mid handicappers) and doesn't swallow balls up the moment you leave the fairway. After 2 1/2 weeks of golf around the South Island this ranks up there as one we'll come back to for sure!

January 11, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Stephen,

Thank you very much for your feedback. We are so glad you had a wonderful time at Terrace Downs and loved every minute of it! We hope to see you return in the future and have an even more amazing experience!

Terrace Downs Team

Rated 4 out of 5 stars

Lovely stay

Lovely stay in beautiful surroundings. The only thing I could complain about is that the breakfast service is only between 8am-10am and when we checked out at 10.30am expecting to be able to have breakfast before we left, the only thing we could order was coffee. Disappointing. Extend their breakfast service and I'd have given them 5 stars.

January 10, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Whytney,

Thank you for your feedback. We are sorry you weren't able to order breakfast as our service is only from 8am-10am. We hope you will return in the future some time.

Terrace Downs Team

Rated 4 out of 5 stars

Lovely resort but not ideal for the mobility impaired

Beautiful location. Luxurious well appointed 3 bedroom unit. We were attending a wedding with our elderly Mother. Unfortunately the resort does not cater very well for the mobility impaired. We were promised a golf cart to collect us from the unit to go to the club house for the ceremony. It never turned up so we had to bundle Mum into our car and drive her there ourselves. The wedding took place downstairs and there was no lift to the main floor for the reception! She had to struggle up the ramp on her walker. This needs to be addressed urgently - it is not good enough.

January 10, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear I & M Walden,

Thank you for your feedback. We are very sorry you had this issue and will be discussed in our next Management meeting.

Terrace Downs Team

Rated 4 out of 5 stars

Wonderful Time

We loved everything about Terrace Downs Resort. The Wedding ceremony and the Reception. The food was delicious and the staff were very welcoming. The Chalet was lovely and very clean and tidy.

The downside was we were there for 1 night only so did not get to relax in the Chalet and the weather was wet so did not have a good look round the complex. Recommend at least 2 or 3 nights there. We will definitely be back at some stage in the future.

January 6, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Gail & John Hughes,

Thank you for your feedback. we hope when you do return that you can stay for longer and get to experience everything that Terrace Downs has to offer!

Terrace Downs Team

Rated 5 out of 5 stars

The best place to stay in New Zealand!

We have just spent two weeks travelling around New Zealand and Terrace Downs was the stand out best accommodation by far. The room was lovely and had absolutely everything you could need. The scenery was totally magnificent. The food and service were spot on. (and the clay pigeon shooting was a lot of fun!) Everything was perfect - we loved it and we will be back. Although we had a great time on our NZ holiday, in the two weeks we were there three things rankled. Most hotels charged for parking - Terrace Downs didn't. All hotels offered free internet connection - it only worked in Terrace Downs. Everyone loaded a 2% credit card surcharge, admittedly Terrace Downs did too, but they only charged 1.5%. Would recommend this place to any and everyone.

January 6, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Jennifer,

Thank you very much for your kind feedback, we are very glad you had the best time and hope you will return again in the future!

Terrace Downs Team

Rated 5 out of 5 stars

Beyond Expectations

Our Accommodation was comfortable,spacious and had superb views of the surrounding mountains and golf course. Showers were good and no problems with hot water. Staff members were welcoming and friendly and we very soon felt at home. The food in the cafe and restaurant was good and once again with friendly service especially Joseph in the cafe.
Would also like to mention The General Manager Mr. Koji who took good care of us throughout our stay. We would indeed recommend Terrace Downs for a truly relaxing break. If I have one complaint it is this: Why isn't there a discount for guests who want to play golf, as in many other places??

January 5, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Yoko Omura & Mike Reeve,

Thank you for your feedback, we appreciate it. We think our golf rates are fair compared to other courses in the Canterbury area and is the Management's decision. We hope you return in the future and have another great stay.

Terrace Downs Team

Rated 5 out of 5 stars

Terrace Downs

We had a great stay at Terrace Downs. Meals were very nice so were the staff. We dont play golf. Great walks and peaceful. Rooms very clean very good beds

January 5, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Read,

Thank you for your lovely feedback, we are very glad you had a wonderful time at Terrace Downs and we hope to see you return sometime in the future!

Terrace Downs Team

Rated 4 out of 5 stars

Stayed 1 night and attended a wedding.

Loved the accommodation, and the professional, helpful but unobtrusive staff. Found wending my way around all the various villas a little confusing, especially in misty and wet weather.
The food was beautiful but a shame it was barely warm.. cold roast potatoes!

January 5, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Moloney,

Thank you for your feedback, we are sorry that your meal was not up to our usual standard. We hope to see you return in the future.

Terrace Downs Team

Rated 4 out of 5 stars

Felt it was being run on a shoestring.

The golf course was well maintained and great to play - a good challenge. The accommodation (villa 202) was clean & well maintained and equipped. The few niggles such as dead light bulbs were dealt with promptly. However, the food in the clubhouse was overpriced and the quality in the main restaurant was very poor. The NYE buffet was extremely poor value for the price charged and where else can you find a NYE event that closes down at 9pm? Most disappointing. The staff were friendly and helpful but having people who knew nothing about golf running the proshop was bizarre.

January 5, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Lindsay Gaskell,

Thank you for your honest feedback. We will take all these comments on board and discuss them at the next Management meeting.

Terrace Downs Team

Rated 5 out of 5 stars

Great food, great golf, great accomodations, great service and great wedding venue, Luv luv luv

As above, we stayed again for our 1 year wedding anniversary as we got married there. The food for the wedding was great and for our anniversary. The service is friendly, the surroundings are gorgeous. Love everything about it and we are going to make a habit of visiting every 5 years for our anniversary

January 5, 2016
Unprompted review
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Reply from Terrace Downs Resort

Dear Craig & Makarita,

Thank you for your feedback. We are very pleased you had a lovely time for your anniversary and so glad you picked Terrace Downs to get married at!

Hope to see you back again for many anniversaries to come!

Terrace Downs Team

Rated 4 out of 5 stars

Overall positive

Chalet was excellent, activities well organised (clay target shooting, archery (Neil was very good). Golf course was very well presented. Horse riding was well organised also, although the trail didn't make the most of the scenery.

The restaurant was the only notable disappointment - orders missed, confusion from wait staff on who ordered what, drinks were confused, meals were average. It wasn't a busy night (only three larger tables occupied).

December 28, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear A Marshall,

Thank you for your feedback, we are glad you had a lovely time in the Chalet and enjoyed the activities. We are very sorry about the confusion in the restaurant and hope you return to Terrace Downs in the future to see that it has improved.

Terrace Downs Team

Rated 5 out of 5 stars

Very friendly

Great hospitality and very friendly.

December 15, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Lana,

Thank you for your lovely feedback, very glad you had a great time here.

Terrace Downs Team

Rated 5 out of 5 stars

Weekend

Great weekend. Staff friendly. Meals were fantastic. Views amazing.

December 14, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Peter & Rose,

Thank you for your feedback, we hope you return to Terrace Downs in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Perfect!

This place was perfect - we absolutely loved our weekend. Great accommodation, great food and great service!

December 14, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Helen,

Thank you for your feedback, we are glad you had a great time here and hope to see you back in the near future.

Terrace Downs Team

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