Terrace Downs Resort Reviews 

184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa tr... See more

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Rated 5 out of 5 stars

What an amazing place, stunning views, great food, friendly, efficient staff, excellent accommodation, overall a wonderful experience. The only thing I would have liked was more milk to have a cup o... See more

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Rated 5 out of 5 stars

Our villa was spacious, fully kitted out, luxurious and with a jaccuzi/wet room/bathroom to die for. Complimenrary wine and antipasta in the room were a nice touch. We were within walking distance of... See more

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Rated 5 out of 5 stars

Our children gave us a golf, accommodation, food and drinks, package, which we have just redeemed. Our experience was fantastic, our villa was everything we could have wanted with amazing views... See more

Company replied

Company details

  1. Hotel
  2. Association or Organization
  3. Food Products Supplier
  4. Golf Club
  5. Restaurant
  6. Sporting Goods Store
  7. Travel Agency
  8. Wedding Service

Information provided by various external sources

Terrace Downs Resort offers an ideal ‘getting away from it all’ destination close to Mt Hutt Ski field and Methven. We are Quintessential New Zealand – stay with us to experience majestic scenery and warm hospitality. As the ‘Gateway to the South Island’, Terrace Downs Resort is perfectly located for the first and last nights of your South Island tour. Or rejuvenate with a week-long stay to really appreciate our wilderness backdrop.


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4.9

Excellent

TrustScore 5 out of 5

184 reviews

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4.9

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(184)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

The Activities and Location were outstanding; BUT.... and its a big but...

After purchasing a discounted activity voucher for Clay Bird Shooting and Archery my partner and I decided to enhance our trip to Terrace Downs by purchasing a nights accommodation and having spent the past month staying in various hotels of similar cost and comparative demographic we were looking forward to enjoying another lovely night away.
The visit started well; The staff when booking and checking in were lovely and we can't praise Neil Gubby of Newzengland Ltd (Archery and clay bird host) highly enough for the outstanding afternoon we enjoyed in addition to his helpful suggestions of places to explore and restaurants in Methven to try.
However when we arrived out our room the furnishings were tired and its maintenance could have been much improved (ie: the front door lock was so corroded and seized that the key appeared not to fit at all and we were convinced we had the wrong room - brute force and a desperate need for the bathroom ensured we overcame that obstacle but trust me it wasn't an easy task)
Fortunately we were in such fine spirits after our fantastic afternoon we were initially willing to overlook the key / bathroom dash, but slowly the the fact the bathroom and toilet were practically open to the bedroom eliminating any and all privacy, the shower was less than sparkly and the previously water damaged cabinetry was an embarrassment, although not quite so embarrassing as the leather headboard over the master bed that appeared to bear the passionate scars of every person too use the room before us, oh and the presence of sky without any of the interesting channels started to wear us down; however it was actually the APPALLING largely inedible breakfast we encouraged to eat as a part of our room package that was the crowning glory - Seriously we would have happily ordered and paid for actual food (I know you have it, it said so in the compendium where the spa menu was also supposed to be) rather than attempting to nibble on the rock hard pre-prepared buffet made up of rock bottom quality, poorly prepared and unpleasant tasting offerings that were encouraged to dine on... and to the staff member I discussed this with at the time: No it was not a poor selection left over due to it being the end of the buffet service, we were there at the halfway point and there was plenty of food it was just all revolting.
In all honesty my best advice is: " By all means head to Terrace Downs meet Neil, try all the activities they have to offer as he and they are awesome and the view is spectacular, but until the hotel management carry out a top to bottom spruce up ensuring that the accommodation experience offered by Terrace Downs is as worthwhile and pleasant as that provided by their activities providers, save yourself the $300 per night and drive home".

February 3, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Coral,

We are glad you had a lovely experience with Neil of NewZengland Ltd he is a true assist to our company.

On the other matters: We are glad you have brought these to our attention and we have had our maintenance department look into these this week. We are investigating the matter why the condition of the headboard was not brought to the maintenance departments attention earlier and why no other guests have mentioned this.

Feedback is always appreciated from our guests, we are always looking to improve our standards.

We hope when you do return that your image of us is improved.

Thank you

Terrace Downs Team

Rated 5 out of 5 stars

A short and memorable stay

We arrived slightly late after the office was closed. The reception we received was great, stayed in one of the villa suites with wonderful views . The suite was perfect for two , Dinner was delicious and had a most comfortable sleep..we also ha a great round of Golf in one of the top Golf courses in New Zealand the following morning. We were well looked after by all the staff...it was faultless !

We definitely come back again if we are back to New Zealand again in the future.

Drs Ken Swa & Thida Than, Edinburgh, Scotland, United Kingdom.

January 28, 2015
Unprompted review
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Reply from Terrace Downs Resort

Thank you very much for the feedback, we are glad you enjoyed your stay here at the resort and that you found the golf course so enjoyable.

You are very much welcomed back in the future

Terrace Downs Team

Rated 5 out of 5 stars

Great experience

Exceptional wedding planners, thanks for such a beautiful weekend

January 28, 2015
Unprompted review
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Reply from Terrace Downs Resort

Thank you very much for your response, It was a pleasure having your special day here at the resort.

The Wedding Team

Rated 5 out of 5 stars

Sons wedding on 03/01/15

Thank you so much for helping to make my son Craig and his wife Mak's day as beautiful as it was. Kara did an absolutely stella job with the organising and the rest of the staff couldnt have been more pleasant. The food was fantastic and the servings were generous. The 2 villas that I booked were fantastic. Very clean and very well stocked. My family and friends were very happy with the day. Terrace Downs you are a star sorry 5 stars. Absolutely delightful thanks heaps

January 16, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Trish,

We are very happy to hear you had such a wonderful time at the resort and for choosing our venue to host such an important day for your family. We look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Great resort.

Villa excellent. Good space and good facilities. Weather was poor so we missed the great views. Very good place to relax.

January 14, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Cathy,

Thank you very much for your feedback, we are glad you still managed to enjoy your stay even though the weather was poor. Sometimes Mother nature can let us down at the resort.

Terrace Downs Team

Rated 5 out of 5 stars

Awsome stay

Had a lovely night at Terrace downs, everything was just perfect, weather, food, staff, accomodation and surroundings. Magical place to surprize my partner for his 50th.

January 11, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Lynette,

Thank you very much for your review, we are glad you enjoyed your stay and look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

One of the best of my life!

How many "best days of my life" does one person get? I have no clue but I imagine they'd be infinite if I spent everyone of them waking up and then going to sleep at Terrace Downs. It's phenomenal, and then some. As a matter of fact find your nearest thesaurus (or google thesaurus and continue from there) and add on every word that comes up under phenomenal, including value. It was worth every second of our time and every penny we had. It was perfect. And the staff was totally on point and hospitable. I can't wait to come back!

January 8, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear James,

We are very happy you enjoyed your stay and look forward to welcoming you back in the future.

Terrace Downs Team

Rated 4 out of 5 stars

New Years Golf Break

A great resort with a challenging golf course. Beautifully appointed villas with all needs catered for. Meals on both nights were well cooked and beautifully presented. The service was excellent and the warm welcome given by the golf desk was a great start to our stay. Breakfast was disappointing for the money.

January 7, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Margaret,

Thank you very much for leaving us feedback and we are happy you enjoyed your stay here at the resort.
It is indeed a challenging course! my record for lost balls is six.
We look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Great stay at a beautiful location

The Villa at Terrace Downs was lovely. I enjoyed the big spa bath and comfortable bed. The rooms were clean and felt very posh. I only wish we'd had more time to actually enjoy being in our Villa.

January 7, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Chris,

We are glad you enjoyed your stay and thank you for leaving us feedback.
We look forward to having you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

My 70th birthday

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa treatments, men enjoyed new actives for them to try, plus the golfers in the party enjoyed there golf. Shame I live in Auckland as I would visit more often.

January 6, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Noeline,

Thank you very much for your feedback and that's fantastic to hear you had such a good time. It was our pleasure having you for such a special occasion and when your next down we would look forward to welcoming you again.

Terrace Downs Team

Rated 3 out of 5 stars

Not an excellent resort

View is excellent but...
Too windy for playing golf.
Balcony was dirty with lots of spider web.
All lights on the pass to club house are covered with dirt.
Room interior was not impressive, especially "Relax".
Shower room was always overflow.
Previous guest left a sox in the washing machine.
Soup tastes good but seafood platter was not good. Frankly, tastes like a in flight meal.
Sorry for rude comments but hope to contribute to better service.

January 5, 2015
Unprompted review
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Reply from Terrace Downs Resort

Thank you very much for your reply, your feedback has been passed onto the housekeeping department and we are looking at why these matters were not fixed earlier.
We appreciate your comments as we are always aiming to improve.
Terrace Downs Team

Rated 4 out of 5 stars

Quiet with Fabulous Views

The independence that a villa gives is wonderful.

Three things to improve please.
First, the villa was rather dusty.
Second, the towels weren't changed on the second day.
Third, breakfast in the cafe was late getting started which meant we left the resort later than we would have liked.
Otherwise, a fabulous stay, thank you.

January 5, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Alessina,

Thank you very much for your feedback, these matters will be brought up in our next meeting and improved upon.

Terrace Downs Team

Rated 5 out of 5 stars

the best hotel in New Zealand

Everything in this hotel is perfect

January 5, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Mario,

Thank you very much for taking the time to leave us feedback, we are pleased you enjoyed your stay and look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

An excellent outstanding resort

If you want tranquillity, space, quietness, not far from a major airport, away from Auckland, this is the place to go ...

January 5, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Paul,

Thank you for your comments and we look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Spectacular

5 star, incredible place. Must be experienced to be believed. The golf course is incredible, so picturesque but also challenging. We stayed in Yuki's Chalet, easily one of the most incredible places we have ever stayed. The view from the balcony really was breathtaking.

The staff were all more than happy to help with anything we needed and

Will definitely be returning soon.

January 5, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Cameron,

Thank you for your kind comments, Yuki's chalet is very special and proves to be the most demanded chalet here at the resort.
We look forward to welcoming you back in the future.

Terrace Downs Team

Rated 4 out of 5 stars

Peaceful paradise

One night was not enough. Our one bedroom villa was spacious, clean and well equipped. The views are beautiful - even from the spa bath!!. The only one thing that was slightly annoying was the king size bed that was joined in the middle (2 beds pushed together) which made it a bit uncomfortable.

January 4, 2015
Unprompted review
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Reply from Terrace Downs Resort

Dear Megan,

Thank you very much for taking the time to leave us feedback, we have brought the comment of the bed up at our general meeting and housekeeping are looking into ways to improve this in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Beautiful place in the world

We had a thouoghlty enjoyable time at terrace downs. The accommodation was excellent the food was great the activities were lots of fun would highly recommend the archery and clay pigeon shooting the horse riding was lovely

December 29, 2014
Unprompted review
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Reply from Terrace Downs Resort

Dear Marion,

Thank you so much for the kind feedback and we look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Marvellous place to stay!!!

We spent Christmas there- played golf and stayed in a lovely suite.
The weather was great so went ate on the terrace.
The staff were friendly, efficient and helpful.
The rooms were of a very standard.

December 29, 2014
Unprompted review
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Reply from Terrace Downs Resort

Dear Patricia,

Thank you very much for taking the time to leave us feedback and we are very happy you enjoyed your stay and we look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Certainly worth a visit

We were lucky enough to win a night at the Terrace Downs. Loved the golf, rooms very comfortable and the meal was delicious. Say no more !

December 29, 2014
Unprompted review
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Reply from Terrace Downs Resort

Dear Angie,

Thank you very much for your comments and we are glad you enjoyed your stay, we look forward to welcoming you back in the future.

Terrace Downs Team

Rated 5 out of 5 stars

Great romantic getaway

Terrace Downs was fantastic! The one-bed villa we stayed in was very spacious and luxurious and had fabulous views of the mountains. We absolutely loved the spa bath in the bathroom with shutters to open so we could look across the bedroom out the window to the views and also loved the gas fire in the lounge. My only complaint would be the main meal at Hunters restaurant wasn't quite up to the standard i woud expect with 'fine dining' but was very pleasant, althoguh the entree and deserrt were wonderful. Great service overall as well with friendly accommodating staff. Can't wait to reuturn!

December 16, 2014
Unprompted review
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Reply from Terrace Downs Resort

Dear Maria,

Thank you for your kind review and really glad to hear you had a wonderful time.
We have just this week released a NEW Menu for the resort, sorry you just missed out, hopefully when you return you can try the new menu out. http://www.terracedowns.co.nz/wp-content/uploads/2014/02/Hunters-menu.pdf

Kind regards
Terrace Downs Team

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